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Hyperlink Not Appearing In Web Client


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  • Sidekick (Customer)
  • 31 replies

Hyperlink is not appearing in web client, but it is appearing in Smart Client on a certain screen.

CC Escalations

Smart Client

Web Client

 

When loading a different screen the hyperlink shows up.

Financial Escalations

Smart Client

Web Client

 

Does anyone know what might the issue be?

Best answer by qquac

I could not pinpoint the exact reason for the hyperlink not working in the web client. To resolve the issue, I recreated the screen.

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5 replies

Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Superhero (Employee)
  • 1137 replies
  • March 19, 2025

Hi ​@qquac 

Have you checked the configurations for that field?

Cheers!


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 31 replies
  • March 19, 2025
Shneor Cheshin wrote:

Hi ​@qquac 

Have you checked the configurations for that field?

Cheers!

Hi ​@Shneor Cheshin 

Both CC Escalation and Financial Escalation are running off the same table with different primary table constraints. For that particular field, both of them are the same.


Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Superhero (Employee)
  • 1137 replies
  • March 19, 2025

Hi ​@qquac 

This is UI realted configurations.

Check in the UI Designer and compare the field configurations on the screen.

Cheers!


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 31 replies
  • March 20, 2025
Shneor Cheshin wrote:

Hi ​@qquac 

This is UI realted configurations.

Check in the UI Designer and compare the field configurations on the screen.

Cheers!

Hi ​@Shneor Cheshin.
Properties are the same for both


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 31 replies
  • Answer
  • April 3, 2025

I could not pinpoint the exact reason for the hyperlink not working in the web client. To resolve the issue, I recreated the screen.


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