Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We have a screen using user_def_num fields which are optional. When records are created and these values are NULL, Web Client is displaying the data as NaN.Smart Client displays no value Can anyone offer a solution so that Web Client displays no value?

Hello community,Currently we are trying to create a connection between IFSCLOUD (23R2) environment & PSO workbench (6.13.0.19) through IFS Optimization Framework Configuration Assistant. Is there any proper workaround for this specific configuration? I checked the cloud documentation but failed to find any. Thank you very much

We recently established a new design revision as the standard. I would like to monitor how many users have switched to this new revision and how many are still using the previous version.Is it possible to create a query that provides this information?

Hi,We recently installed the 6.14.In the screen Shedule assistance screen, we have this message. (previously we don’t have it)It refers to Query Manager Do you know if a setting is missing ? In the installation ? Thanks and Regardsanthony

I’ve updated the design and saved the revision on my phone in the designer, but all the other users are still seeing the old design until they manually go to Admin > Refresh Design Data. Is there any way to push out an update to all devices with the new design?

Hello,I am trying to edit the unit cost on the Part screen but run into the below error.ErrorWhen looking at the std_part_cost_view table, it shows that 557727 has not been modified since 2023. When looking at Screen Events for the Part screen, there is only 1 screen event. I am unable to edit the custom metadata as it is under FSM Metadata but when I looked at the column UNIT_COST, it shows that Force Select is checked off. I do not believe that would be the issue as 5/15 parts errored out with the same error.When I checked the BR, there was only 1 BR running.I am not sure what could be causing this issue and it is happening frequently. 

Hi Is it possible to sign a work order in IFS Service Management from Backoffice, i.e. without sending it to the MWO?Regards

HI,We have the itinerary view in the backend. Is it possible to use this view on mobile for a a technicians in a smartphone/Tablet or not ?Is it a responsive ?What are the settings to allow  this view for a technician in the field.Thanks and regards anthony

Hyperlink is not appearing in web client, but it is appearing in Smart Client on a certain screen.CC EscalationsSmart ClientWeb Client When loading a different screen the hyperlink shows up.Financial EscalationsSmart ClientWeb Client Does anyone know what might the issue be?

iPhone users get an error message “User or password invalid” while trying to log in using FaceID but using the same credentials entered manually users can log in to the application. 

Hi,I have a many places with multiple products linked to each (with a product_id and modeli_id), each product_id has a fixed Product_PM coverage end date (for example 31.12.2024). This end date prevents users from creating new tasks or inspections because it it is expired or if it is earlier than the current date.Manually modifying the coverage end date automatically triggers slots and updates to the PM schedules which is fine. With Sql update query it changes the coverage end date but not triggering new slots in PM schedule.Problem: I need to update the coverage end date for 1,000 of product_id’s for 1000 places.any possible solution would be helpful.Thanks and Regards,Akshay. 

After creating a new script for mobile. It doesn’t appear in the list when trying to attach it to a field. Refreshed cache on main client.Refreshed scripts on the mobile designerRefreshed design dataInitialized the mobile device. Does anyone know of anything that could be stopping new scripts from appearing? Thanks

Hi,For one of my clients, I have standard tasks set up as follows: 1 or more demand lines linked to a resource group: Service All 1 or more demand lines linked to a resource group: (Vehicles...) The client expects that some of the listed skills are necessary to perform the job, but it is enough that at least one or two of the required people have those skills or a combination of them. For this reason, I was thinking of using "Share with Corequisite."The request is as follows:Request for 2 people in the Service All group, and of those, at least 1 person should have the following skills: 000000020 st00000009 st0000009 Team Leader (Caposquadra) Maintenance of Hydraulic Parts Level 3 (maint Org Idraulici lev 3) Maintenance of Hydraulic Parts Level 1 (maint Org Idraulici lev 1) Crane Operator Skill 1 (skill Gruista lev3) Crane Operator Skill 3 (skill Gruista lev1) Only 1 person with certificate: 00000008 Skill combinations should not be assigned, for example: Crane Operato

Hi,With PSO (in a stand alone) installation, Customers / Prospects may need a component (mobile application) for the field.We send activites in the application, and the technician gives updates about the tour and each activities : on route, on site, started, etc.This can also be used in the debrief or work rder report.Do we have this component in PSO  in addition to the backend and the engine ?thanks and regardsanthony

Hi,Currently I’m facing an issue with the below notification message, it should get the details from DB and print that in email as mentioned belowRecipient's Name - person.first_nameRole_Name - person_role.user_roleHow can we set the placeholder for Recipient's Name, Role_Name in html editor to fetch the data and print it in email.<!DOCTYPE html><html lang="en"><head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Email Template</title></head><body> <div class="container" style="width: 100%; max-width: 600px; margin: 0 auto; background-color: #000000; padding: 20px; border: 1px solid #dddddd;"> <div class="header" style="background-color: #1A2E61; color: #ffffff; padding: 10px 20px; display: flex; align-items: center;"> <h1>Welcome to IFS</h1> </div> <div class="content" style="padding: 20px; color: #333

Hi experts, Is there a way to get the current logged in user’s person_id (the person ID of the user who is trying to print a report via Report screen) in a rdlc file in FSM?Thanks :)

Hello Everyone,We are developing a report and In that we would like to show the current FSM logged user name in the report footer. Please assist or give your inputs to proceed further.Thanks.Mukil K.

Hello,  I have created an additional attribute based on a custom field. In this case, the number shown in PSO can change pretty often. Available capacity can be 10, than change to 9 and so on.Shouldn’t this change go directly to PSO? This is my understanding from the mapping file. However, in our test environment, the data gets updated only with LOAD.IFS Cloud: 24R2 Does anyone have any idea here?Thank you,Iulia

Why is MSO not scheduling the operation even though I have available capacity?As you can see in Picture 2, there is available capacity, but no operation has been planned. The operation status is unscheduled (Picture 1).Initially, scheduling worked as expected, and the operations were assigned. However, for testing purposes, I reduced the lot size from 500 to 300 pcs, which also led to a corresponding reduction in lead time.For some reason, the operations were removed from the resource, and the status of the operation changed back to unscheduled, as shown in the picture.I do not see a connection here.Add: We do use MSO module and is connected to PSO.    

Hi,  I install the latest version of PSO 6.14For a dataset, I can’t see the Gantt Resources for one Dataset (Date are in the past 2021)Do you have an iea ? a setting is missing ?Thanks and Regards

Hi Guys,Iam trying to import a data set to PSO using Swagger Post method. When i do try to execute the XML, iam getting the error: The string '' is not a valid Boolean value. at System.Xml.XmlConvert.ToBoolean(String s) at System.Data.Common.BooleanStorage.ConvertXmlToObject(String s)….. Iam suspecting the XML ,but seems to be ok as shown below.Appreciate your help..  

Hello, does anyone know if in IFS Cloud a Quick Report (projection) can be used as a Datasource for a lobby element? Thank you! BR Herbert

Hello,is it possible to book an appointment in PSO that specifies the technician but instead of booking a fixed time you only specify the day. This way PSO schedules this technician for the day in its view and PSO itself determines which time is the best. This way I would only have to confirm the day and the technician to the customer and PSO would find the best time for me. But we like to do it in PSO we don’t like to use appointment  bokking in FSM.

Hi,  In new service management, in release 23r1, does anyone have performance issue? Indeed, in this version, it is really long to update the service request tab. We have found that it is because of high number of service object (functionnal object) in a certain site (more than 100 000 objects). If someone have occured this issue also, can you please contact me? Regards. 

Hi,Could you share a document that introduce the Roadmap of PSO in 2025, (not integrated with IFS Cloud) but as a stand alone solution. Thanks and Regardsanthony