Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I am aiming to show message in alert box like this:  I have tried to use code like this: var resultTasks = getDBValues('C_GET_OPEN_PROD_PM_SCHED_TASK', [productId, productPmId]); if (size(resultTasks)>0) { // NR > 0 -- message to close/cancel the open task message = message + getMessage('cPleaseCloseTask' , 'Information'); message = message + "\n"; message = message + getMessage('cBeforeChangeVCF', 'Information'); message = message + "\n" + "\n"; message = message + getMessage('RequestId' , 'Label'); message = message + "\t" ; message = message + getMessage('TaskId' , 'Label'); message = message + "\t" ; message = message + getMessage('TaskStatus' , 'Label'); message = message + "\n"; for (i = 0; i<size(resultTasks); ++i) { var resultTask = resultTasks[i]; line = line + resultTask.request_id; line = line + "\t"; line = line + resultTask.task_id; line = line + "\t"; line = line + resultTask.task_status;

Hi,  I have created a Request on the back of a Request Contract. The SLA I defined on the Contract Line appears on my Task SLA (see bottom of screenshot).  However, in the Header of my Request, I can see that there’s a field called “SLA Commitments”, this doesn’t seem to be populated with my Task Level SLA but (assumption) requires a Scope SLA to be defined? Is there anyway to have this field pre-populate, same as the Task SLA (or better still based on the Task SLA not the Scope SLA Commitment)?   

Hi,Do we have any possibility to make an xml map inactive. Which field should be unchecked to make it inactive.

In PSO, there are resources that were created a couple of years ago and given shifts but haven’t been scheduled in the rota for at least a year. Those resources are kept in PSO in case they get assigned to new areas. Unfortunately it appears that when Background Rota Generation is utilized, these non-current resources are appearing again in the Scheduling Gantt. We’ve made sure they are not in any current rota, and do not have any associated shifts. We’ve also removed their Division data. This hasn’t stopped PSO from now generating shifts for them during the background rota generation. What can be done (other than deleting the resources) to stop PSO from creating shifts for those resources and showing those resources in the scheduling gantt? Is there some way to permanently clear their long-ago shift information so PSO will stop including them in background shift generation, as well as including them in divisions that do not apply anymore? We can see the hierarchy in PSO documentation

Hi Do we have any table or view linked with the public filter in PSO. If yes, how can we check that in scheduling GANTT.  

Hi, my client would like an exception to be generated if a task is not scheduled due to a lack of skills. For example, we are looking for a level 3 plumber, but there are none available, so the task is not scheduled. Is it possible to generate an exception ( i don’t find it) or create a custom one to make this information clearly visible?

We need to set a flag on task based on the ARRIVED status if that is within the customer’s geofencing area.However, in theory it should work using basic setup, while it is not working practically.Any pointers please?

We are running into an issue where we invoiced a service contract, credited the service contract and now want to change pricing.  Cloud is not allowing us to change anything.  We tried delete, price change, reval, etc. Any suggestions?

Hi,Using FSM6U13, PSO 6.7.0.30We are currently having some issues understanding the schedule status in FSM. On the task, as my understanding, the scheduling status should be changed based on the status in PSO. However, we are currently experiencing a lot of the tasks that are open have no scheduling status in the task table. Is there any smart way to troubleshoot this particular issue?

What customer facing portals are available for customers to log in and view open requests. etc? I'm specifically looking at a portal that is for Service Maintenance in IFS Cloud 25R2 and above.  I know one exists for Service and Maintenance for use on work orders, but I'm unsure on the Service Management and Request side of things. 

Hi All,I want to automatically copy or clone image attachments from a Place to its associated Task. For example, if an image is attached to the Place (in the Attachment tab), I want that image to be included in the Task (in the attchment tab) whenever a new Task is created in the Place’s Service History.It would be great if you help me with this issue.Best Regards,Akshay. 

We added this sample picture to a place General Details.  We need to display this picture on the DebriefOverview from mobile screen.  Image_id field added as attachment: Any idea to display this image?

Hello, I’m currently using the 25r1 ifs demo env. with PSO but I have the following issue: Example 1.I made a shift template with a Break from 12:00 till 13:00 > generated Schedule and capacity.I can see breaks Exist = Yes from 12:00 till 13:00, after that I did a full load of the scheduling dataset but I keep having the problem that PSO is showing that the break is from 11:00 till 12:00.Example 2.If i for example set the break time in the shift pattern template from 09:00 till 13:00 it shows in PSO 08:00 till 12:00I’m a bit lost in why or where this 11:00 / 12:00 data is comming from atm and hoping someone can tell me what im missing. 😓 Example 1.Example 2. Break from 09:00 till 13:00  

I’m new to IFM FSM, can I get a quick guide for installating a test FSM application in windows server. Starting from code and other details from where I can get?

Hi all. Is it possible, in IFS Cloud 25R1, to connect a Request Contract to a Project? I have a Request Contract with an invocing plan and my customer want to see the invoicing plan in an Activity Project.In fact, in 25R1 is possible to connect a Work Order or a Work Task created from a Request Contract with anActivity Project, but we need to see both costs and revenues (from the Request Contract Invoicing Plan) in the Project.HELP!!Best regardsSergio.

Hi,Is it possible to reassign an already assigned task through IFS MWO Service App? The actual situation is as follows.There is a company who is dealing with courier companies. The company uses IFS Cloud 24R2. This company wants to allocate transport tasks (all work tasks) to courier leaders who are also third party. Further, the courier leaders will have to allocate the tasks to individual delivery personnel via IFS MWO Service App. Can all these allocations be made via IFS MWO Service App?Ex: Customer assign tasks to Courier Leaders from IFS Application to MWO and Courier Leaders reassign the tasks to relevant drivers via IFS MWO. Is it possible? Please advice. Thanks in advance.

Currently in FSM6 UPD29, users are able to edit notes added by other users in work orders. According to the release notes, the ability to edit or delete work order notes was introduced in FSM6 UPD24. The customer needs to restrict this behavior. What suggestions can we provide?

Is it possible to extract the values from the PARAM_NAME column in the PROCESS_PARAM_PERFORM_VAL table? The FSM information log references this table, but I’m unable to extract it using Import/Export or the SQL Query Tool.The same happens with the COLUMN_NAME_TO_SET field in the PROCESS_PARAM_COLUMN_VAL table. Can anyone help me with this information?

Hi experts,I’m noticing a difference in the number of Place records when testing the baseline Place sync rule. When I run the Place sync rule XML through the XML Poster for a technician, it returns more records than what actually ends up in the Place table of the mobile database after initialization.Could it be that other sync rules are removing some of the records fetched by the Place sync rule? Or are there any baseline-level filters applied by the FSM framework during the initialization process?Has anyone come across this before?Appreciate any insights. Thanks! :) 

ERRINV: Instance of entity JT_TASK_CLOCKING with primary key [-54.0] not found in database. Some issues have been identified in CLOCK-OUT. When I checked the Time report in the Work order, 'Work Time' was not captured for this user since a failed transaction was logged. Please advise. Can anyone help me troubleshoot this issue?

EMBEDDED WEB PAGES IN WEB CLIENT using iframe was introduced in Patch 5 of FSM update 6. However this MetrixBrowser implementation on the Webclient is not consistent with the behavior from the smart client.In smart client the iframe url is able to resolve the substitution variable however the webclient is unable to do it. See example belowEx using the URL -> https://www.google.com/webhp?igu=1&q={{address.geocode_lat}}&output=svembed on the address screen we see that the webclient is unable to resolve the substitution variable {{address.geocode_lat}} like the smart client Smart client – The URL is able to substitute {{address.geocode_lat}} with the value of address.latitude which is 43.0333862305Webclient - The URL is unable to substitute {{address.geocode_lat}} with the value of address.latitude which is 43.0333862305 and just passes the tag as it is. 

Hello Community,We are currently working with IFS Cloud 24R2 and are trying to configure a navigation URL for a lobby element. Specifically, we would like to pass multiple values (an array of values) to a page parameter.Our current use case involves navigating to the following URL:page/SvcschScheduledWorkTasks/List?$filter= startswith(tolower(ResourceId),$[Employee ID])This works fine when passing a single value for the Employee ID parameter. However, we need to pass multiple values (an array of Employee IDs) and are looking for a way to achieve this within the navigation URL.Is there a supported way in IFS Cloud to pass multiple values for the same parameter in such scenarios? Any guidance or best practices would be greatly appreciated.Thank you in advance!

Hello,Within the installation guide for PSO 6.15 using the “Deploying an Azure service using the IFS PSO Installer” method, is it possible to use an existing “Azure SQL managed instance” instead of an “Azure SQL Database”.  Our company only supports the use of  SQL managed instance.thanks

Hi everyone In service  management, when shipping the same maintenance parts to different customers, we want to make the movement of the shipping personnel more efficient by consolidating multiple shipping instructions for multiple customers into a single shipping instruction. For example, regardless of whether it is for customers A, B, or C, one shipping personnel will dispatch 8 of 'Maintenance Part 001', and then sort them later into 3 for customer A, 2 for customer B, and 3 for customer C.Is there any solution to create a single shipping instruction (8)for customers A, B, or C? 

Are other MWM users having issues with the Control Click or Shift Click function? I wanted to verify it was a common issue before submitting a Defect. The function is spotty at best.