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Question

FSM client smart: Server has not responding error while login

  • August 19, 2025
  • 1 reply
  • 15 views

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Hi All,

we are frequently facing issue with smart client when we are trying to login getting below error server not responding .

 

Kindly advise  on this.

 

 

 

Thanks,

Durga

1 reply

roklde
Superhero (Employee)
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  • Superhero (Employee)
  • August 26, 2025

Hi Durga,

please check the Server Utilization when this happens. If the Server is maxed out on CPU / Memory you will receive a timeout upon login. Also check if the Application Pool is healthy by reviewing the Windows Events for the IIS Role.

Best regards
Roman