NGSM Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2 ↗” for improved features, and “🖊” for new chapters on existing functionality. IFS Cloud newcomers will also find explanations of some common platform capabilities.
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208 pages cover:
- Introduction to Next-Generation Service Management (NGSM)
- Request Management
- Bundle Tasks
- Request Contracts
- Warranties
- Service Organizations, Access Groups, and Resources
- SLA Management
- Activity Types
- Scheduling Activity Types
- Service Catalog and Standard Tasks
- Recurring Services
- Location data
- Availability Patterns
- Skills
- Miscellaneous Resource Allocations
- Brands, Object Families, and Models
- Service Object
- Structured Failure Management
- Service Notes
- Event Management
- Request Management Integration APIs
- Resource Management Integration APIs
- Appointment Booking Integration API
- Time Zone Management in NGSM
- Object Properties
- General IFS Cloud Capabilities
- Appendix
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R2) and IFS Cloud - MWO Service demystified (24R2).