The Service Management Demystified Trilogy has been updated to 24R2. This is your one-stop shop for:
- Next-Generation Service Management (a.k.a. Request Management) all-up
- Scheduling (both Dispatch Console and PSO) for Requests and Work Orders
- MWO Service (with 90+% of the content applying to MWO Maintenance, too)
If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.
