Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello,For the Message Routing Rule ‘EmailTo’ argument, is there a way to list multiple e-mail addresses the message needs to be sent to?  I have tried both a comma and semicolon separator and neither provides the desired result.Thanks,Richard

Hello AllNew to IFS community and first post here.We are looking for some report or automation which can compare configurations between 2 environments (ST v/s SIT or UAT environment)ThanksNilesh 

The IFS Cloud Service module does not include a way to print "Survey Answers" from the IFS MWO Service app.This means Customers need to MOD the code go through creating a new report process ( i.e. creating report packages and views) even if it is a small configuration.Has anyone managed to meet these requirements without a Modification?Many thanks 

Hi,I have a mismatch between the PSO allocation and the information that arrived in IFS Cloud.My scheduling window is very large, 30 days. I have a task scheduled in PSO for 02/12/2025; however, this information did not come back to IFS Cloud. When I have an allocated date of 01/12/2025, this information does come back to IFS Cloud. I don’t know where or if there is a value that needs to be set. Can someone advise me?Thanks.Stefania  

The Service Management Demystified Trilogy has been updated to 25R1. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

NGSM Demystified  describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️­ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page. They have also been aligned with the New Navigation Structure.Features that rely on AI are marked with ✨.IFS Cloud newcomers will also find explanations of some common platform capabilities. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 298 pages cover:Contents Terminology Getting Started Request Management Bundle Tasks Request Contracts Service Organizations, Access Groups, and Resources Service Contractor Management SLA Management Service Catalog and Standard Tasks Recurring Services Loc

Hi All, A customer has a process where they create a work order + work task. From that Work order they create the Service Quotation. Now they had the case that something went wrong and they cancelled one of the work tasks connected to that work order. But when you try to create a Service Quotation now, IFS will give an error:  Now I don’t fully understand why IFS gives this error. Shouldn’t the proper behaviour be to create the Service Quotation but ignore the Cancelled Work Task? is there anything I am missing here because right now the only option I see is that my customer needs to cancel the entire WO (including the correct Work Tasks) and start all over again.(I also tested to create a Service Quotation and use ‘Connect WO’ but that give the same error). Any tips or suggestions on this error? Best RegardsRoel Timmermans

We have Recently implemented SSO on our PPM development instance. As part of the process, non-federated user accounts now require email-formatted usernames.We have an FSM integration that updates certain data in PPM (e.g., task dates and status). After SSO changes, FSM is failing to send updates because the credentials used in the XML scripts for integration still reference the old username format.Could you please suggest, what is the recommended approach to update FSM integration credentials and test them before moving SSO changes to production?Advance thank you!!  

Where i can find the Resource latest event status?It would be great if someone provide the steps for this.Please find the attached screenshot of this error. 

Hi,I was trying to initiate a Hanover to a Request, though I get below error. My service organization is the one responsible for the service(Setup in the service catalog). Therefore, this error is meaningless as I see. Further, the error shows a Request id, which is very strange, because system does not create a new request (error stops processing any further). Also, this number increments with the attempts I do. Looks like this is a core bug. I wonder if someone has tried and has different opinion or confirmed by the product team that this is a bug?Thank you,Roshan  

Facing an issue while tried to login in IFS MWO service  mobile application.Please find the attached screenshot of error.  

Hi All, We have the following two scenarios happening in one of our customers’ Service Management business.They rent equipment from outside suppliers to be used for their customers’ service requests.  They use their own company rental assets for their customers’ service requests as internal rentalHow are the above scenarios catered for in IFS Cloud → IFS Service Management > Request Management?  As I could see it’s not possible to do so in Request Work Task. Is there a workaround? TIA

I am unable to see my request work tasks here , even though i am associated with the site & company.FYI :  I am using IFS Cloud Demo env.

Dear All, We have a new implementation starting up soon and as always, I am confused whether to go with Next Generation Service Management or the standard Enterprise Service Management. In the past it was my understanding that NGSM would slowly replace ESM/EAM in IFS cloud but maybe I am wrong about this. One of the biggest issues I have is the fact that NGSM makes a request Customer mandatory while this is optional for ESM. So for internal maintenance processes, ESM still looks like the way to go. But when there are Customers involved, it seems more useful to go with NGSM. But for a customer that has both, I don’t really like to implement both processes since the large similarities between the two. It feels like there is more risk involving customer confusion compared to what is to gain in using both.  How do other IFS users view this?​@Alexander Heinze, If you have any expertise to share, that would be highly appreciated. Your documentation on NGSM/MWO and scheduling has been amazing

Hello,I am trying to create a WORKING_TIME rule in PSO Standalone (version 6.16) that limits the maximum working time within a specific reference period.To do this, I have defined the following elements in my XML:<DsModelling xmlns="http://360Scheduling.com/Schema/DsModelling.xsd"> <RAM_Rule_Type_Parameter> <parameter_id>MaximumTotalWorkingTime</parameter_id> <ram_rule_type_id>WORKING_TIME</ram_rule_type_id> <ram_data_type_id>TIMESPAN</ram_data_type_id> <default_value>PT8H30M</default_value> </RAM_Rule_Type_Parameter> <RAM_Rule_Type_Parameter> <parameter_id>ReferencePeriod</parameter_id> <ram_rule_type_id>WORKING_TIME</ram_rule_type_id> <ram_data_type_id>TIMESPAN</ram_data_type_id> <default_value>PT8H30M</default_value> </RAM_Rule_Type_Parameter> <RAM_Rule> <ram_rule_type_id&g

We are working on the IFS Cloud Service Order Management (Virtual Blended Course) and, since we don't know the version of IFS Cloud being used, could someone please tell us which version is shown in the videos?

We have an issue with inbound messages failing due to bad timing. We need to set an automatic retry on a failed inbound message just as the Outbound, but I am not finding that config setting.  

Where to get latest document for the latest application with specific version? . Some fields are not visible in the demo environment as shown in the course videos. Can you point to some resources which defines industry terminology for field service organization?  

We are using IFS cloud so how do we find the version number from this Can you please provide the steps for this?

HI, is possible to indicate in a “warranty” task under the “part required material” screen in MWO that this specific “required material” is under warranty. I don’t see this option when the field engineer create a new one “required material”.  Also in IFS cloud. backoffice is not be able to identify this “material line” as “warranty”I’m using IFS cloud 25R1 

Hi,I need to create a lobby to monitor Resource Utilization. The data is visible in the Resource Shift Gantt, as shown in the screenshot, but I can’t find this information in any table or view except the Dispatch Console.I tried calculating it manually, but I’d prefer to use the existing data directly (Percentage allocated).Is there a way to access this information “as is” and display it in a lobby?Any advice or best practices would be greatly appreciated.Thanks 

Hello,When creating an integration schedule, there is an option to ‘Generate Result File’.  If this process is being executed by a system integration user account (in our case ‘INT_ADMIN’), where does this result file go and from where would we be able to retrieve it?Thanks,Richard

Hi,  Wondering if anyone has experience of a similar requirement of being able to quote for a Service using PACKAGE Parts? I need the Quotation creator to not have to enter the Package Components individually.  Processes I’ve tried so far:Service Quotation to Request. Downfall of this is that the Service Quotation does not support Package Parts. Meaning that the users would have to manually enter each package component to quote for a job which isn’t the ideal. Sales Quotation with a Package Part Line then create Customer Order. Then Customer Order create Request (from CO Header). Information pulls in from the Customer Order to the Request and Scope etc. HOWEVER, my the Customer Order Lines (containing the package parts) do not appear in my Materials tab on the Request Work Task.  Any insights or advice would be appreciated! Thanks

I havce a business rule that fires off TASK_EVENT notifications, however one rule picks up a value from REQUEST (REQ_TYPE). The rule will not match the value in REQ_TYPE, even though it is the correct value and i have confirmed this in the Audit Table.  I suspect it is a join issue between the two tables. I have it set up as below, is this correct? are there any other things i should check?  

Hi,I am trying to import the Service Resources (SERVICE_RESOURCE_DETAIL) through Migration Jobs, Import working successfully, but I am unable to see the resources in the Service Resource Details screen and PSO but the resources are available in Resource Details?Any idea what needs to checked?Thanks in advance!!