Using FSM Release: 6 Update 29, when using FSM Response Code to create time commits to send to PSO, where there is a default value in the Response Code field “Calendar ID” set to 24BY7 and Customer Calendar” is also checked off, will the Response Code generate a time commit for PSO that follows the 24BY7 if the Place record (customer) doesn’t have a Calendar ID set under Place/Details? We have a mix of customers with availability calendars and many without and want to ensure that the time commits will use customer calendar availabilities when set in Place records but otherwise use 24BY7 if no Calendar ID set for a Place. Is this the case? Thanks
From a Response Code:
Example: From Place record - no Calendar ID, does this default to 24BY7 with the above Response Code configuration?:
Example: From another Place record - with Calendar ID, assuming the Response Code will use the Calendar ID for time commit setup?
What happens if a Time Commit is generated and sent to PSO for scheduling two weeks into the future, then the FSM Place record is updated with a Calendar ID, will the time commit data automatically update for PSO? Note that FSM commitments (other than appointment booked) only commit with a resource logging in to a shift each day, otherwise all SLA/Time Commit work is allocations until then.