NGSM Demystified  describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1­ and 25R1.

Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.

To clearly point out where something can be found in the application, navigation paths are now highlighted with path to page. They have also been aligned with the New Navigation Structure.

Features that rely on AI are marked with .

IFS Cloud newcomers will also find explanations of some common platform capabilities.

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298 pages cover:

• Contents
• Terminology
• Getting Started
• Request Management
• Bundle Tasks
• Request Contracts
• Service Organizations, Access Groups, and Resources
• Service Contractor Management
• SLA Management
• Service Catalog and Standard Tasks
• Recurring Services
• Location data
• Availability Patterns
• Skills
• Miscellaneous Resource Allocations
• Product Structure
• Service Object
• Warranties
• Knowledge Management
• Structured Failure Management
• Service Notes
• Event Management
• Portals
• Time Zone Management in NGSM
• General IFS Cloud Capabilities
• Object Properties
• Integration APIs
• Appendix

Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (25R1) and IFS Cloud - MWO Service demystified (25R1).