Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️ and 25R1
.
Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.
To clearly point out where something can be found in the application, navigation paths are now highlighted with 
(IFS Cloud) and ☰ (PSO). They have also been aligned with the New Navigation Structure.
Features that rely on AI are marked with 
.
The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as dataset setup and administrative tasks. The chapter titles now specify their applicability to Dispatch Console (DC), PSO, or both.
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271 pages cover:
- Terminology
- Getting Started
- Setup Datasets (to define dispatching scope)
- Resources (who perform the work)
- Shifts (to define availability of resources)
- Tasks (what work needs to be performed)
- Skills (to constrain allocatable resources)
- PSO Advanced Features using the Modelling Dataset
- Additional Capabilities
- Appointment Booking (requires PSO)
- Dispatch Console
- Direct Assignment
- Integrating Scheduling with External Systems
- Administration, Configuration, Troubleshooting
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (25R1) and IFS Cloud - MWO Service demystified (25R1).