Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts, There is a requirement to get the current web client URL to perform LaunchBrowser operation in client script.Var link = “Current URL’?task.task_id=” +taskID; var taskID = getControlValue('task','task_id');if(taskID!='' && taskID!=null){ var link="Current URL?task.task_id="+taskID; launchBrowser(link);}else{ alert(getMessage('Error in Opening Tab','Information'));}Is there a way to achieve this using existing client script functions? Thanks,Hasara

On April 1, 2022, Bing Map disappeared and showed a message saying “Unable to connect to Server. Please try again later.”  on both our PROD and TEST 360 Workbench Advanced Mapping tab screen. See attached screenshot.The line routes and nodes for the service techs/drivers still show up on the screen but the map is gone. Could this be caused by Bing Geocode services URL is outdated on our config file, and hence the message “unable to connect”? Please help.. 

Hello all,We are trying to set up an outgoing message using XML Maps. In our message we want to have two namespaces, in different parts, like in the example above:Our configuration is shown below:However, if we try to add the namespace to the remaining map items, the fields don’t appear on the outgoing message. It seems that if we try to add the namespaces before the tag, it doesn’t work.Is there anyone who has faced similar issue before.Kind Regards, Bernardo Moura

When trying to grant access to a Operational type report to a functional role, I receive the following error: “The Fnd Projection does not exist”.  How does one correct this?

Hi,I read in a previous case about the feature “Fast Mode Synchronization”, which is released with FSM6 as an enhancement.My question is, where can I activate this feature? I cannot find anything in the documentation regarding this, other than in the FSM6ReleaseNotesCurrently using FSM6U13.

Hi,We are currently using the OOTB Attachment Screen in the mobile application (FSM6U13). I was wondering if there is any possibilities to edit these screens? I know that I can use the designer, but as far as I can see, there is limitations regarding what to edit. In particular, what I want to achieve, is to be able to see the file name of the file attached in the DebriefTaskAttachment Screen. When opening the JPEG-file attached, I can see the file name, but not in the overview. Is there any way to solve this?

Hello all,We are facing the below problem: We have the table “TASK” and the custom table “C_CARDPHONECOMPLETIONINFO”. They have the below parent relation. The problem is that in the mobile client, in the “Mobile Designer” screen we have selected “TASK” as our primary table, we are able to see the “TASK” fields, but we cannot see the “C_CARDPHONECOMPLETIONINFO” fields.So my questions is: Do you know if we are missing any step on this action?

We’re getting an error when trying to edit the Division column on a Resource in PSO. Message is “Conflicting changes were found when attempting to apply the update. Please review the updated data and try again.”Has anyone seen this before?

Scenario:Customer signature is obtained for a work order in the mobile app. The work order is then transferred back to IFS. How can the signature be viewed on the work order in IFS? There is a right click menu for customer signature in the work order in IFS but it is disabled for all of our work orders.  

We currently have a integration map to process incoming data from a middleware solution. When we call the ODATA endpoint '/perform_inbound_integration', and provide the information in the middleware terminology, it gets translated and processed correctly.We want to retrieve the information via ODATA via the same integration map, so also translated to the middleware terminology. How can we retrieve this mapped response? I am not looking to trigger an outbound perform, as this then should login to another endpoint, making things way more complex.For example:The integration map contains these mappings. We can POST to /perform_inbound_integration with this data"parameters": { "mapping_name": "our-odata-middleware-test", "xml_import": { "inbound": { "ticket": { "description": "test-ticket", "priority": "P1", "category": "outdoor", "created": "2022-01-18T12:26:19.000+0100", } } }}How can we GET from some ODATA endpoint and retrieve something like"ticket": { "description":

Guideline for indexing on the DB tables in FSM?

Hi, I would like to use the appointment booking on the partner portal.When It did for a SV (status open), i have a message. I think that a setting is missing, but which one ?on the server or on the backend ? What I set in the backend :1/ all nodes have appointment slot 2/ Customer centerAppointment slider ON and Appointment slot definedFor the action’s group defined for the customer, I have some resources into it.  3/  Appointment booking setup defined like belowAppointment Booking Setup - Action Group Condition and Node Condition should not be “Ignore…”and Use slots ON.4/  on chrome settings Go to Chrome settings -> Advanced -> Languages -> click on the 3 dot icon and select “Move to the top”Thanks for your supportRegards 

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page. Please find the image attached. Can anyone please suggest how we can remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page using UI designer so that it reflects change only in technician portal?

A customer is having problems when using OIDC to access the FSM Web Client. The customer has checked their SSO environment and believes it to be correct. However, we are getting a 403 error when trying to use OIDC.From outside their  network, I can get to the FSM web client landing page: If I use FSM authentication, I can log in OK: However, if I select “Use OIDC Login” on the landing page, I briefly see the redirect to the Microsoft page: before being bounced back to the root page of the server with a 403 error: Does anyone have ideas/suggestions as to what might be wrong or how to troubleshoot this further?Steve

Hi Team,How to load the search page in Request and Task without data for all the users by default in Web Client?Appreciate your support.    

Is it possible to create partition on FSM table Task, Request?Will FSM support partitioning table  like (Task, Request ,etc)

Hi Team, We are unable to complete upgrade for FSM 6.15 from 6.6 version.Please advise how to proceed with the installation. Error occurred while generating custom index script!Exception Type: System.Management.Automation.CommandNotFoundExceptionException Message: The term 'sqlcmd' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.Check upgradeStatus.log or recreateCustomIndexes.log for more details. Regards,Jithesh

What determines which tables I can add fields from for a mobile screen?For Example:  I’d like to add a field from the Part table to the job list screen, but part is not a table I can add fields from on that screen.  My choices are Address, Contact, Place, Product, Request and Task.I should be able to link to the part table from the product table with Product.Part_ID = Part.Part_ID Thanks.

Hi Team,Can you please assist in how we can achieve the Contract Non Part Price Agreement for specific place be used in the Quote Pricing.Tried defining the NonPart Price Agreement definition using the place ID (in the Contract Lines), but the same wasnt considered while the Quote pricing was performed.

Hi Experts,I am finding it difficult when selecting a different printing clients (pdf., server, report viewer) The output sometimes is different than I expected.I checked changing the following values.       1. Changing the value of App param ENABLE_SERVER_SIDE_CLIENT_REPORT_PROCESSINGChanging the value of “Output Type” of reports admin screen.  Printing the report from the reports screen or the respective screen.Can anyone explain to me the reason for the highlighted results. Also, Can anyone advise me if there is another way to affect the output client of a print report?Thank you,Charith Rajapaksha,

Hi team ,  Can Anyone tell me, How to Sync the Alias Table in  Mobile , Like I Have created a part need alias in FSM Smart Client (part_need_alias) . I am trying to sync the same table in mobile by creating a sync rule for part_need_alias , but I did not find any data in mobile . When tried to execute the SQL query for part_need_alias I found table or view does not exists . Please suggest.ThanksMuthujayashree R

Good Afternoon,I am trying to gauge our opportunities for using automatic Task assignment through the Work Delegation capabilities. we are on FSM 6u6 / in progress of updating to 6u15. I have a decent understanding of How FSM does what FSM does.  Through the “WORK_DEL*” app params and using Business Process 04 (Work Assignment) My questionsI can get the system to auto-assign the nearest/available tech.. but I can’t seem to figure out how to define a Start/End datetime window in which to assign resources.  Does anyone use FSM Auto Work Assignments without PSO? I would love to connect with anyone who does..Sincerely,-Rudy​​

Hi,We have an issue when initializing the mobile app. The initialization starts, however, the flatfile db, which should be created on the mobile server, is not created. We also gets this error message. Any suggestions to what could be wrong?:EXCEPTION Message: SQL logic errortable mm_keys already exists ... Stack Trace: at System.Data.SQLite.SQLite3.Prepare(SQLiteConnection cnn, String strSql, SQLiteStatement previous, UInt32 timeoutMS, String& strRemain)at System.Data.SQLite.SQLiteCommand.BuildNextCommand()at System.Data.SQLite.SQLiteDataReader.NextResult()at System.Data.SQLite.SQLiteDataReader..ctor(SQLiteCommand cmd, CommandBehavior behave)at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery(CommandBehavior behavior)at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.CreateSQLiteSystemSchema(SQLiteConnection theSQLiteDB, StringBuilder& theDelayedSchemaStringBuilder)at Metrix.B

Hi Team,How to pass the logged users in the report as input parameters?  

Trying to install IFS 6 U 16 to our Deve environment, get the same issue locally on my own PC as well. Have set up Powershell 7.2 and .Net Framework is correct at 4.8 as well but am getting “Invoke-SqlCmd’ is not recognised as the name of cmdlet etc.What am I doing wrong ? Also on all these updates, when running it, why do I get a message that says “Start: The System cannot find the file specified” when I select Deploy FSM Components on-premise, it appears three times and I hit ok, doesnt fill me with confidence.