Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In our upgrade from 6.7 to 6.15, some of the ad hoc reports upgrade without issue and some do not respond when the upgrade option is selected. Short of recreating the failing reports, is there some expertise around what may be getting in the way of the upgrade? 

HI I wonder if there is a way using Smart Client to delete all the tables that are specified in a RoleThe delete button shown below only seem to delete the selected items ( even if you set up a filter )Over 1K tables to delete so hope this is a way. Ideally would not want to go through scripting as ideally would like the client ( Sedgwick )  to be able to do thisthanks  

HI All,          Is there some specific setup required to transfer calendar exceptions for a specific dataset to PSO.We are having problems where calendar exceptions created for users of a particular dataset are not being transferred to PSO while it is working fine for other datsets.For the same Dataset all the other updates on Task are getting transferred to PSO,so it is not an probmelme in the connection seems to be a mising config.Also the exceptions are transferred when the Dailiy load job runs but not for the timeline updates. ThanksManish

Hi everyone, Hope you  are doing well. I have a problem regarding the map configuration in PSO.One can set the iSWBMapType to either ESRI or BING. BING requires to enter a license key (in iSWBMapKey) but ESRI doesn't, so I chose ESRI.  After I change iSWBMapKey to ESRI and iSWBMapType to ESRI also (through Administration menu → Parameters), nothing changes in Mapping menu, meaning that I cannot actually see the map, but only the coordinates changing, which is the only way I can see that the ESRI Map has been loaded.I have added 2 images of my Parameters and Mapping screen, in case someone finds them useful. What could be the problem here? Any help would be much appreciated!Thank you in advance, Dimitri  

Hi Community When recreating commit rules in PSO after an upgrade was performed to version 6.9.0.12, I am seeing some new parameters added to the Commit Rule. Where can I find more info on how these parameters work and what impact they will have on task commitments?Parameters in question:Shifts in future Rule Window Start Rule Window End Day Pattern Time zone Regards,Hannes

How to create a manufacturing calendar for the below shift timings? Sunday to WednesdayShift-A   - 6.30 AM to 2.30 AM NEXT DAYWe tried to create it as shown below in the picture, but system throws error. 

As per the requirement In the Requisition page when the Wanted by Date is greater than the System date and time then the message text in the notification message need’s to be sent to the mail id’s present in the distribution list. This can be achieved by the XML Business Rule with the <Perform_send_to_monitor> .So I require some references from any one about this requirement.Attached images below for reference.       Thanks,M P Shashank

Hi there, A requirement came from the business to be able to search for Text_Line Codes, Text_ID (Text Blocks), and Text itself. Using the UI Designer we added to the Task Search Pane the following:Task_Text.Text_Line_CodeTask_Text.Text_IDTask_Text.Text When using these no search results are returned. Can somebody please help and explain why? We implemented very similar capability for Request Notes, so (Request_Text), and this works fine. Why is this not working for Task with specific Notes ???? Many thanks Angelo

Hi,How to stop an executing scheduled process from the FSM  Smart Client application?For our customer , we are creating 50000 work order by  executing the scheduled process. Sometime the  end user mistakenly execute the schedule process , so how we can stop the executing scheduled process from the application?Once the schedule process is mistaken executed , then it starts executing and in the run log status for the scheduled process is “Processing’’. how can we stop it from the application?Appreciate the support…Regards,Murali  

In IFS FSM, Is there a way of setting up a Request Search and for the list to automatically update.  For example a Request Search of any In Progress Requests of a particular type to be left and for the list to dynamically refresh every minute or so? I know a Lobby tile could be used, but I have been asked if this could be done via the Request Search screen? Hope that makes sense. :-) Best regardsAngelo

Hi,When the Mobile date is changed to a future date (+4., +5 days) and try to activate (enter the mobile service URL and click connect) the mobile app crashes throwing an out of memory exception. The problem seems to be an security certificate issue.This scenario of changing to a future date is used by our testing team so that we can view tasks that are assigned when PSO commits for a certain date. However we used this approach for the last 2months and now we are facing this issue. Tested this on FSM6u10 and FSM6u16I have attached the mobile log containing the exceptions.TIA!/Jevin

Hi, Can anyone tell me where you can see the PSO APIs and methods to create/update activities and resources? Thanks.

Dear Team,Can anyone tell me Is there any direct relationship for place and person.For Eg:We are note is created from task, the note will be copied to current task place note, through the sync rule need to get the place note if delivery method is batch - delta it has to be sync based on frequency but i am able to get the data to mobile once after mobile initialization done not able to get the data to mobile frequency based.

Hi Experts,There is a requirement to use ‘Batch’ operation to Delete all child records and insert new child records based on the provided information.I have used below code snippet to achieve the deletion part.Requirement: Delete all part needs which have task_id = 253--batch_d3bcb804-ee77-4921-9a45-761f98d32029Content-Type: multipart/mixed; boundary=changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Content-Type: application/httpContent-Transfer-Encoding: binaryDELETE http://hagilk0/DEMOFSMServer6_4/odata/part_need HTTP/1.1Content-Type: application/jsonContent-ID: 1{ "task_id":"253"}--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621----batch_d3bcb804-ee77-4921-9a45-761f98d32029This is the response that I have received by using the above code.--batchresponse_1e699066-e693-477a-b4fa-7bac247e6ea8Content-Type: multipart/mixed; boundary=changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932--changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932C

Hi Community,  With my team, we currently searching how to disable the “Saved searches” dropdown button in our REQUEST and TASK screen.  We thought we had to disable the dropdown button “SHOW” in UI designer with “Invisible” fonctionnality but the button is still visible… (We are in FSM6U16)  Have you a lead for us ? Thanks & Regards,Gauthier MENARD--BURGUN

Is there a way in IFS 9 to update the status of multiple work order postings in mass instead of having to do them one at a time? We have over 800 postings where the status needs to be changed to “Invoiceable.”  

Hi IFS Community, we have several ad-hoc reports built for us. When I check to the report wizard, some reports can be edited.(“Edit” window will be activated when the “Edit” link is clicked).Some reports cannot be edited.  Although the “Edit” link is active, but it doesn’t do anything when it is clicked. Is there any setup in the design time that can prevent the editing? Version: FSM6U13. Thanks in advance for your response. Best regards,~Juni 

Hello Everyone ,I match user and authorization about CRP and MRP calculations , but when user clicked MRP for site on navigator dialog pop up not showing.Anybody can help me please ?

Hi,Existing base reports can be modified in FSM?Appreciate the supportRegards,Murali   

I want to schedule a Business Rule explicitly from Monitor Schedule in FSM in a particular time on daily basis. Could you please guide how to achieve this?

Though the minimum quantity is defined as 5, Why there is no error when post a requisition and purchase order under 5?

Hello,I create a view with SQL, based on task table.I declare it in the custom metadata. with all the columns -is it mandatory?Now, I would like to insert data of the view in the task screen with UI designer.I made a relation in the “Child relation editor and “added a screen field from the view” Now, when I open a task i ‘ve got this message :Complete message in attachments.Did i forget a step? Thanks in advance for you help.    

Hi Experts, There is a requirement to get the current web client URL to perform LaunchBrowser operation in client script.Var link = “Current URL’?task.task_id=” +taskID; var taskID = getControlValue('task','task_id');if(taskID!='' && taskID!=null){ var link="Current URL?task.task_id="+taskID; launchBrowser(link);}else{ alert(getMessage('Error in Opening Tab','Information'));}Is there a way to achieve this using existing client script functions? Thanks,Hasara

On April 1, 2022, Bing Map disappeared and showed a message saying “Unable to connect to Server. Please try again later.”  on both our PROD and TEST 360 Workbench Advanced Mapping tab screen. See attached screenshot.The line routes and nodes for the service techs/drivers still show up on the screen but the map is gone. Could this be caused by Bing Geocode services URL is outdated on our config file, and hence the message “unable to connect”? Please help.. 

Hello all,We are trying to set up an outgoing message using XML Maps. In our message we want to have two namespaces, in different parts, like in the example above:Our configuration is shown below:However, if we try to add the namespace to the remaining map items, the fields don’t appear on the outgoing message. It seems that if we try to add the namespaces before the tag, it doesn’t work.Is there anyone who has faced similar issue before.Kind Regards, Bernardo Moura