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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,785 Topics
  • 7,334 Replies
2785 Topics
Chandima Athukorala
Hero (Employee)
Chandima AthukoralaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
IFS Field Service using unsecure functions on android

We have observed IFS Field Service using unsecure functions on android. The mobile application is using com.aviary.android.feather.common.utils.IOUtils.unzipEntry in an unsecure way. See https://support.google.com/faqs/answer/9294009 for specs on how to fix the issue. We are using FSM 5.7. update 6. Do you have any idea if this has been looked in already?

2
S
Sidekick
4 years ago
wickrambug
Do Gooder (Former Employee)
wickrambugDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
IFS Field Service Management (FSM) Smart Client cache management

Hi, Can anyone please enlighten me with the difference among the below [b]Cache Refreshing[/b] methodologies used in IFS FSM? [list] [*]Refresh Cache [*]Refresh Integration Cache [*]Refresh Cache (Full) [/list]As well as, if we do a Refresh Cache (Full) will it refresh all the active smart client's cache or just the smart client which triggers the function?

3
S
Sidekick
4 years ago
T
Do Gooder (Customer)
TDCTDCRAHULDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Errors propagating from FSM to mobile

Is there a new functionality in FSM 6.1 where tasks updates in FSM which thow an error are propagated to the Mobile aplication ,We didn’t see this when we were using FSM 5.6 and is there any way to stop this in 6.1?

1
Jon Reid
Hero (Employee)
4 years ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
FSM Performance Tuning

Hi All,How to limit the IIS Worker Process so that we do not get any slowness in FSM 

4
Jon Reid
Hero (Employee)
4 years ago
BertelLundgaard
Do Gooder (Customer)
BertelLundgaardDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
FSM and import from excel using import maps

I need to import data into the the tables PLACE, PLACE_ADDRESS and ADDRESS from a single table in an excel file containing 1429 rows. I have set up an Import map for the task, and defined the appropriate fields in the map, aligning the relevant columns from the excel file and the columns for PLACE and ADDRESS, this works pretty well. Final step in the same map is to connect the PLACE and ADDRESS rows to the PLACE_ADDRESS table, definingPLACE_ADDRESS.PLACE_ID → Parent table/column PLACE.PLACE_ID PLACE_ADDRESS.ADDRESS_ID→ Parent table/column ADDRESS.PLACE_IDI have tried many different setups, but without success. Furthermore the import always fail with a message saying ‘Import results are incomplete as a timeout was encountered during import. details logged…..’ Log file is empty.Another “Alert” is displyed in the lower right corner of the screen: ‘Performing Import Batch 1 Succes count 0 Error Count 15000.’The error message does always NOT result in empty tables after import, but the pla

1
brian.gummin
Hero (Employee)
4 years ago
T
Hero (Former Employee)
Tharindu RasnakawewaHero (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Search functionality - FSM

When performing investigations, database performance is very slow when searching for a data. Is there indexing functionality incurred in FSM ?

1
Jon Reid
Hero (Employee)
4 years ago
T
Hero (Former Employee)
Tharindu RasnakawewaHero (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
FSM environment Setup

It is noted that all the FSM customers has their environments in cloud , is limited to set up only 3 environments. 01) Is there any specific reason for that? 02) Is this same for the customers who has their environments hosted on premises ?

2
C
Hero (Employee)
4 years ago
D
Do Gooder (Former Employee)
Dilan BandaraDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
iOS translation issue

It seems language translation does not work properly in IOS Mobile apps on FSM 5.7? It works fine in Android mobile but Not in IOS, is there any limitation for IOS message translation ?

1
Chandima Athukorala
Hero (Employee)
4 years ago
D
Do Gooder (Former Employee)
Dilan BandaraDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

1
Dhanushki Pahathkumbure
Hero (Employee)
4 years ago
Chandima Athukorala
Hero (Employee)
Chandima AthukoralaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1
Dhanushki Pahathkumbure
Hero (Employee)
4 years ago

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