Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2886 Topics

PirtekKHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HiCan you please explain how GPS location updates are recorded on the mobile device (IOS) and sent to the backend and what should be configured to make this happen. We are currently using FSM6 SP5 and are experiencing very few GPS updates on the person records of the technicians. The mobile device is set to allow location tracking for the device and FSM however very few updates are written back to the FSM application

53510

3 years ago

arti.sagarSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Confirm Dialog Box on FSM Mobile

Hi All,Confirm Dialog Box works on Smart Client, But Does it work on Mobile Client too? I am trying via the client scriprting but its not working at my end. Any Suggesstions?Thanks

932

3 years ago

PirtekKHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule

HiHow can i create a business rule to run when a request is created between 5pm and 7am.Is there is an expression i can use?For example something like request.created_dttm <17:00 + <07:00Thanks

5084

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Response Capturing Integration

Can anyone suggest how to capture Response in FSM from a external system/foreign system while doing outbound integration.In short i am trying to send outbound data from FSM to ERP. when i send(FSM) purchase requisition they are(ERP) sending some responses but that response i am not able to capture in FSM. Please help me what are the settings or configuration i need to do to capture the responses.

3727

3 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.7 Version can support till which ios version ?

Hi ,FSM 6.7 Version can support till which ios operating system version ?

581

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile History - MMA_REQUEST_HISTORY_VIEW

The view, MMA_REQUEST_HISTORY_VIEW is what controls the product history on Customer records in FSM Mobile.The issue with how this is set up is that if there are multiple tasks on a request, it only shows notes for the first task # and nothing after that. As a business that uses multiple tasks this effects on mobile users. Does anyone have a work around to this ? or have they modified these screens to accommodate this?

852

3 years ago

RamyaSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Part Need Linking to Task and Request

Hi,How to link tab in task to the request tab in FSM smart client, example how part need tab in task linked to request part need tab.Once part need is created in task, same will be reflecting in request part need tab, Please suggest how to do it for custom tabs. Sample document will be helpful.Thanks,Ramya

971

3 years ago

FredericoMDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Reports Create Trigger

Hi All, we have a requirement where we have to automatically generate a report. Is there a standard or configurable way to have a trigger that would generate a report automatically and then attach it to a Request or Task? Best Regards,Frederico Mendes

2384

3 years ago

Harri LähdekorpiDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Browser for Web client

Which web browser is recommended for FSM Web client?

9057

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7 - How to view details of a mass update

We see mass updates happening all day for 1 record at a time. Based on the user i can have a guess at what its updating but is there anyway to verify exactly what it updated? i looked up the run log ID in the server logs without any results. tried to pinpoint the time in the log but that didnt show me much either.

1181

3 years ago

arti.sagarSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Tab Structure for Data Entry Screen using Mobile Designer

Hi All,I am working on one of the FSM Mobile Project where I need to Add/ Edit the data on a screen saving the data 5 different tables. The layout of the screen should be in the Tab struture and each table should be associated each tab of the screen. Can it be done by Mobile Designer or do I need to go for code customization?Any help would be much appreciated !!!

911

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachment from mobile "upload" but failing to save

FSM 5.7 mobile users upload attachments, they are showing under the task. However there are some exceptions that when trying to access the attachment, turns out its not there and not savedThe follow error will populate( see below)checked the folder for attachments and can confirm it does not exist. How is this happening and is there any way to stop it? haven't been able to re-create it unfortunately

1272

3 years ago

RamyaSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Default Currency

Hi, Can anyone Please tell me how can we set default currency in FSM. A sample data will be very helpful. Thanks,Ramya

1451

3 years ago

TaTSouraDSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error:Http failure response for api/fsm/insertUpdate: 0 Unknown Error

Hi Team, I am getting the error as “Http failure response for api/fsm/insertUpdate: 0 Unknown Error” while using client script for web instance. I am using updateRow function in my client script. Even though the data is updated as expected but the error keeps coming on screen.

10094

3 years ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Solutions

Hi,Something as a business we have wanted to do for a long time is build a fresh data set for our technicians along the line of a knowledge base. I believe in FSM that Solutions would be the place to start build this information. Looking at the table structure, I can build a solution for a particular model, product family and name and do the content that bit is pretty straight-forward.After that is there a specific business rule that would then link a request when created to a solution, or would that be a custom business rule? I would then assume once the Request is linked to a solution this would be need to be synchronised to the tablet for the technician to view and also add comments. Any guidance, experience etc. using Solutions would be greatly appreciated. RegardsAdy

1614

3 years ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

settings Up new Button on FSM lookup screen

I am able to setup the lookup but not able to set the new Button inside the lookup, can someone guide me on how to do that?

1502

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7 - Change Sequence Starting point for records

quick context: we have FSM & NAV integrated within each other. Somehow, our the sequence of contacts stopped matching the last sequence in FSM is 55912 and NAV is 52614. So when NAV is making a contact that clashes with FSM, its overwriting tons of information, including place records. Anyways, is there a way to change where the series continues from? can i have it jump up to 60,000 for example on the next entry? right now when i click new it goes to 52767 (which is 3000 less than the last record)

1532

3 years ago

manivirat2512Do Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Sequence and Sub-sequence Error when creating packages in FSM

I am getting an error while creating a package in fsm. The error message states that the sequence and sub sequence is already exists. Could any one help me on this.

822

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Integration Query Field Technician

Dear Experts,Please give us some input on the below scenario.A field technician will will upload a photo/document from his mobile and the same will be updated in FSM back office. Now the question is how we can send those uploaded documents to a 3rd part system like DMS.Should we develop a interface for this?

471

3 years ago

RRPATNAIKDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Approval Workflow for Miscellaneous Adjustment

We have a requirement in FSM ,for any miscellaneous adjustment system should trigger a approval workflow and upon approval the adjustment happens.Is it feasible in FSM? Is there any approval mechanism present in FSM.Please let me know.Regards,RR Patnaik

1564

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Service History not Up to date

this is running FSM 5.7it seems that the service history for request and tasks is delayed in getting to the mobile platformi already checked the sync rules and it happens as a BATCH ALL at 9 PM every night. Nothing has been touched from the OOTB integration. For example i am looking at a request that was closed 10 days ago yet still doesn't show on the mobile platform.However when i initialize the history is immediately there.How can i fix this so that it shows up at least on the daily sync?

1292

3 years ago

arti.sagarSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Remove the Post Button from the OOB FSM Mobile Stock Count Screen

Hi,Can we remove the post button from the Out of the Box FSM Mobile Stock Count Screen? As we don’t want our technician to post the stock Count.Can we do this with the New custom screen? Any help would be much appreciated !!!

1843

3 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

what is the use of mm_message_out table in FSM?

what is the use of mm_message_out table in FSM?mm_message_out table is writing 2 million records daily and it is causing my table space to be increased by 40 GB per day oracle SYSLOB Segment. what is the use of this table. Need your support in finding the root cause of this issue.

1361

3 years ago

DSL_Em

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Schedules Not Running

Hello,New to this role but since Dec 31, it seems that our integration schedules are not running and are unable to use the Run Now too. I have restarted the following items but with no success. I have tried the following items that have worked before:Refreshing Cache Refresh Integration Cache Restarting FSMProd Integration Monitor Services (On Server) Restarting App Pools FSMLinkService Mgd FSMProd Mgd FSMRestService Mgd We currently have IFS FSM, version 5.6.2. Any help would be greatly appreciated. Thank you.

1951

3 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In FSM Mobile how to configure the mobile db to NAS Drive?

In FSM Mobile how to configure the mobile db to shared NAS Drive?In FSM, Mobile_Database_Directory is set to the server default path like ‘C/inetpub/wwwroot/xxxx/mobiledb’ . Is it possible to set the Mobile_Database_Directory to the NAS drive mapped to the server. So the user db will be created in the Nas drive.?

801

3 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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