Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In PSO 6 how do i add a filter, in scheduling resource view, that does not contain a word/phrase? Contains is a standard option but I need the inverse for my filter

Hi,Using PSO 6.7.0.30.We are trying to extend the scheduling window in our Gantt view.This is marked in PSO as a vertical blue line, but we have not found any parameter to extend this window. Where is the possibility to configure this?

 Hi,We are attempting to use the Customer Portal over Internet Explorer in order to complete some testing. Upon logging into the Customer Portal we receive this error message. Has anyone seen this before or know why this error might be happening. It is not our configuration because the out of the box (vanilla) installation throws the same error message.  

We have a requirement from one of our customers where in once the part (serialized) is received for repair,  after repair there is a possibility that the part becomes a different part and probably a different serial. Is there a functionality in IFS FSM 6.14 for the same and how do we handle this scenario?

We have recently moved our attachments directory to a new folder. We have set the APP Param in the FSM Smart Client to point to the new directory however when we open an existing attachment the Smart Client tries to look in the previous file path not the new one. Does the file path need to be changed somewhere for all the attachments?

Hi all, we aim to send report of finished tasks done to each technician weekly, so we want to create scheduled process for that.I have created a client report, set up the notification message for it, and setup distribution list for it.When I tried to run the MPM, the subtitution map I set doesn’t work. <perform_send_notification>  <parameters>    <distr_list_id>C_TIMESHEET_TASK</distr_list_id>    <message_name>C_TIMESHEET_TASK</message_name>  </parameters></perform_send_notification> The query for report dataset:          SELECT            person_id,            DATE, ID, TYPE, place_id_cust, access_group, TRAVEL_START_DATE, START_DATE, START_TIME, END_DATE, END_TIME, DURATION, BREAK_DURATION            FROM     C_TIMESHEET_TASK_VIEW            WHERE person_id = @PersonId  Setup of notificaiton message:I have tried to substitute the person_id using these options:   Parent Tab Name = TASK_EVENT » Select Tab Name = C_TASK_PERSON_VIEW » and

Hi Experts,I would like to know whether the following scenario is possible via a client script, We send an outbound integration on a particular entity with the user who created as a part of the body (ex: request_id, created_by)  At a later point another request comes in as an inbound integration (not a response to the previous one, this is a separate request) with some additional info alongwith the initially sent fields (ex: request_id, created_by). We update the additional fields on the particular entity. At this point, if the user is on the same screen on the webclient, is it possible for the user to be notified that the entity has gotten updated by the integration? I tried with an alert BR, but since these are separate processes the alert isn’t shown. I am thinking of a client script solution where we could introduce a poll on an interval to check for a change in data and show an alert based on a change. I couldn’t find a client script function which could do this kind of polling. I

Hi,on our DEV, when running refresh cache or refresh cache full we often get error: The following system level exception was generated by the application: Incorrect syntax near 'EN'.Contact your system administrator for assistance. The server log or event log may contain more details about the error. After executing the refresh cache for several times the error doesn’t appear.  And the next refresh cache, the error reappears.Any idea what causing the error? -- server log showed info like this:Timestamp: 2022-05-20T11:57:08.1490252+00:00Message: SQL Server Exception: number=102: Incorrect syntax near 'EN'.Machine: DW1MDWK0000AUApp Domain: /LM/W3SVC/1251523880/ROOT-1-132968143322143582ProcessId: 10176Process Name: w3wpThread Name: ServiceRequest_456Timestamp: 2022-05-20T11:57:08.1802774+00:00Message: SQL Server exception (102:Incorrect syntax near 'EN'.) executing following SQL:SELECT MESSAGE_ID, LOCALE_CODE, MESSAGE_TYPE, MESSAGE_TEXT from metrix_message_def_view where LOCALE_CODE in ('

I am wondering why sometimes the PM setting start date is not matching with planned date in maintenance plan.I think something went wrong on the specific PM line because others PM line in same contract created correctly.Any help would be greatly appreciated.Thanks,   

Can anyone advise if there is anything pre-built to push data from work orders/work tasks to the calendar in outlook? I was on a call with a customer who is currently using apps 10, and they are asking if there is anything like a connector out of the box that allows a schedule work task to push onto the scheduled resource’s outlook calendar. So as an example, a job gets scheduled tomorrow from 9-11 AM, so a meeting would auto generate on the technician’s outlook calendar from 9-11 with applicable information such as the address.This same question goes for IFS Cloud as well.

In task screen we created a user def field as a checkbox now we want once we click on the checkbox and save the screen it should freeze some fields in the task screen.once uncheck the checkbox it should unfreeze all the fields that were freeze.

Good morning,I am unable to add a work type to an existing Work Order. A message stating : 'work type can not be changed when one or more posting rows are transferred to customer order'At present the Work Type field is blank.Can you advise how I can rectify this?Thank youDave

Hi!As we have a lot of users using both mobile/portal and smart client, we’d wan’t to track the usage of the different “licenses used”.F.ex a named user has the ability to both log in to the mobile, portal and smart client, but is there any way we are able to log/track usage of each of these?We’ve tried adding br’s for person_login_history to add data when the table is inserted to, but to no avail, as this seems to be inserted before the br’s are able to run.So, is there a reasonable way to differentiate between different types of login and be able to log this information?

Hello, We are trying to put together the xml maps for an outgoing message.  In this message we want to send  the result of an integration function (with different inputs) in two different tags: The expected result is “ok” for the AtewlsNotes - result of the first process - and “notok” for CheckNetworkChange/Code - result of the second process.However what we obtain it the following:  It seems that the result of the second process is being stored in the first tag.Is this the right behaviour? Kind Regards,Joana Machado

 Elementary design is a part of FSM, inside the designer we have written some query and the condition is not giving the result, we need resolution from community.

Hi All, How can we migrate XML integration maps from one environment to other environment ? Any document reference . 

Hi,   When a technician login into smart client or webclient. He should only see the task which are assigned to him not all  the task assigned to his access group.Is that possible in Smart client that only task related to a person_id can be seen?

Hi All, I have an issue with configuring automatic Time Clocks to the TASK table.Please find the attachment of the Time Clocks screen to see how I have configured the settings. I have configured these settings to record a NPU (Labor and Expenses) according to the status of the task. This was configured in the FSM 6 CMB Smart Client, and it didn’t work on this environment (It simply did nothing, there were no errors) but it worked on the FSM 6 US Smart Client.  Kindly let me know the correct steps to setup automatic Time Clocks and why this was working fine in US environment but not in CMB environment.Thank you Best regards,Geeth 

Is it possible to show public holidays/non-working days (f.ex sundays) as a different color in the datepicker?Marked days are non-working days and public holidays, and we would like to have these in another color/greyed out/etc. to indicate to the user that the day is not selectable.This applies to all datepickers, and should follow a specific calendar.

Application :- IFS Apps 9Application:- PSO 5.9Issue:- PSO/DS Workbench Map View looks empty. Only resources are visible so what could be the issue.

Hi Team, We have a requirement to save attachments into NFS drive that needs credentials to access it. We have tried configuring the NFS path into the ATTACHMENT DIRECTORY app param. But when we are trying to save attachment, it gives below error. The username or password is incorrect. We understand it is because credentials are required but there is no setting to set credentials for Attachment directory. Request you to please advise on how we can save attachments into NFS drive. Also can you please advise what is required to access these attachments once they are saved.  Regards,AJAY 

Hi Team,Is there any way we can restrict the Team ID drop down in the schedule board.As I understand it displays all the teams related to the assigned roles but can we limit them to show only few somehow. Please advise.

We are building a disaster Recovery system for our current FSM application .How can the replication happen between current production file system and disaster recovery site.Any Ideas  

I have created my Modelling Dataset in PSO and APPS.  I have also created the Travel Cost Model and Rule Collection in Both Systems (with matching ID’s).  The Modelling dataset is defined on my scheduling dataset.  When I send my load and look at the shift of my resource, I am not seeing the Travel Cost Model ID.  Any idea why?  I can only seem to see it if I create a ROTA with the same ID as my Modelling Dataset, but then I end up with 2 schedules (One from my ROTA and one from IFS HR).  

Hi, In the sizing guide of the FSM environment there is a comment about: with over 1 million transactions per day from integrations and business rules will require a P6 SQL databaseIs there any way to see in the production environment how many transactions per day we are currently generating?The question is interesting since we are planning to roll-out the solution to more countries and need to decide on the environmental plan.   RegardsJimmy