Question

Disposition code RMA


Userlevel 4
Badge +7

Hi,

Other than admin role credentials In Part disposition screen, disposition record with disposition code RMA is not visible but disposition code RTS related records are displayed . Is it required to add any function? Please suggest how to display disposition data with disposition code RMA in part disposition screen.

Regards,

Ramya 


6 replies

Userlevel 6
Badge +20

Hi @Ramya 

 

Did you check whether the code value RMA is active in the code table DISP_CODE. 

Userlevel 6
Badge +14

Hi @Ramya,

Which client do you experience this issue with? Is it a Smart client/ Web client or a Mobile client?

Do you have Access Group configurations?

Userlevel 4
Badge +7

@Anjula Priyanath I am facing issue in both web client and smart client. Yes access group configured.

from admin credentials I can see all the records but from other roles part disposition with disposition code RMA is not displayed.

 

Regards,

Ramya 

Userlevel 4
Badge +7

@Kalpani Dissanayake 

Yes code value is active. I can see drop down values. But records which is already created with disposition code RMA is not displaying.

 

Regards,

Ramya 

Userlevel 6
Badge +14

 @Ramya,

I guess, you need to check the access group configuration. Compare the records in code table DISP_CODE(RMA & RTS).

Userlevel 4
Badge +7

@Anjula Priyanath  access group not applied to code table DISP_Code.

 

Thanks,

Ramya

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