Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,What does the ‘Is proportional’ field mean on the rule ‘Limits how soon a membership period of a given category can start after the previous period’.  Can someone explain and provide an example please?Thanks,Tom

Hi,Hopefully a straightforward question:Does the automatic rota generation process consider existing shifts when trying to meet requirements and rules or only the period the rota generation is taking place over?Thanks,Tom 

We have done a large expiry of pricing rules specific to one client. The update was completed via SQL and did not happen organically within FSM. Screenshot showing an expired price (note the “Active flag” remains this seems to have no impact when prices are increased )  This is the pricing history for the same item (Part Pricing Rule 999) My question is - Why is it choosing an expired pricing rule (with a higher precedence) over a non expired pricing rule with a lower precedence? Even flipping between two on a single order:  My hunch is the first was driven by a quote, and the second added manually, but this does still not explain the second line (SEQ: 911288) using an expired rule.  Any thoughts appreciated 

Dear Team, Can anyone tell me, how to implement validation in post button in shipment detail list screen in mobile. Eg:  I need to display alert msg if any of the field value are missing in shipment screen before posting the shipment. Thank You

Hi Experts, I am looking for references to understand how to set up the schedule types = Process (S)FTP Upload and Process (S)FTP Download in Monitor schedule wizard.It would be very helpful if you can provide the information about how to set up these options? Thanks,Hasara 

I want to to attach images(multiple icons) within a new tab in the task screen. On clicking those icons it should open an url(iframe) in the task screen. Can you please suggest if its possible? If possible, please suggest on the steps to be followed to achieve this.

 In the above image, Type column is too long and I couldn’t find the end. In UI designer, width of the column is 10. I am getting this issue for particular user and one screen only. Other screens are working fine. I have changed the screen that time also i am getting the same for the same user. Not only one tab , the issue is in all tabs.Please give me some idea to fix this issue. 

Hi All, I have some issues with getting the updated data in mobile.I created a additional filter in the Mobile Task Overview, for tasks with status Waiting. That all works fine. If update a task via the web or smart client, it will just pop up in the list, all good.The issue occurs when a user changes a task to the status Waiting task via a custom Mobile button (which has a custom client script to update the task), the task will be updated correctly in the backend (aslo correct in the web and smart client). But won’t popup in the mobile, only after I manually update someting in the task (like updating the description) in the web or smart client, then it will popup in mobile after a few seconds just fine.I tried setControlValue and the generateDataTransaction function, all updating the task just fine, but won’t update/sync the task in mobile.Now as a workaround I created a Business Rule which will be triggerd when status changes to waitng, which sends an XML update to the task (see belo

I’d like to know when PSO 6.10 is released as I’m waiting for some fixes in this version. 

Hi,Can I get any answers to the following questions?1. From Oracle19c, an auto indexing function has been offered. Is this recommended by IFS to use for periodic index rebuilding?2. What exactly does the the WIZARD_RESCHEDULE_NOT_ALLOWED app param do and it's effect on the schedule board? Any other app params that may affect Schedule Board performance? Thank you,Kulunu

Hi all,I am currently using this ‘Transfer Unit’ button functionality in the Repair Center screen.  We have a lot of repair center transactions and the volume that is to be done by batch at one time is quite high. As such we require this function to be done en masse by batch. Exactly like how a Mass Update works. I understand how to do a Mass Update for fields for a screen. However, it seems doing a Mass Update with this Transfer Unit button seems a little more complicated. Any ideas on this?

Hi everybody, I want to print a report using perform print report through a bussines rule. I will appreciate your help.

Good day community. Has anyone seen a solution for this:A field engineer team have contracts where they are given a variable end of shift time (so customer work can be made to fit). The hours +/- hours worked then need to be +/- adjusted across the next days so they are in the contractual limits.  Do you see any of the IFS product set doing this, or would a WFM like Verint be required ?  Thanks !

In FSM Release: 6 Update 17 there is a “generic” image (328?) shown (icon_path is empty, so assuming this is some default image) on the Shortcut menu for several items such as codes, app params, etc. I want to change these to different images in the Image Library. Too many of the same generic image in the Shortcut bar!I went into My Settings, Shortcut_Toolbar/SavedShortCuts, double-clicked the Value field to display all of the XML, and changed the empty images there to image numbers I want to use. I then clicked SAVE, refreshed, refreshed cache, logged out, and logged back in. Unfortunately the XML reverts to the prior XML before my changes were made. I’ve tried to trace whatever is stopping my XML changes from “sticking” but haven’t found the culprit yet. Any thoughts? Thanks!

Hi all, How to grant a permission set to a custom page which there is a just Data Source information? Best Regards,Ozge

Hi AllText and Label are translated in any language by the message id. How these two fields (Text/Label and Message id ) are linked to each other?We want to see this link because we create customize User_def field Message _ID  for Answer Feed back to translate Answer Feedback but we are not able to find any place where we link this two fields. Till now there is no baseline message ID field available for answer feedback .

Hi,We're currently on FSM 5.7u11 and trying to force the Server and Client to use the TLS1.2 protocols.Our Infrastructure team has done this via IISCrypto and group policies.Whilst testing we're seeing some of the MPM's return an exception.        <severity>ERROR</severity>        <message>[DBNETLIB][ConnectionOpen (SECCreateCredentials()).]SSL Security error.</message>        We have installed and updated a Microsoft OLE DB Driver for SQL Server to use: "Provider=MSOLEDBSQL19" onto the Application server to allow it to communicate with the DB for a specific process.This resolved one issue, but we're still seeing more exceptions when testing in the client and calling MPM's.        The feedback we got back from support was that this line of code 'ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls;' is what is needed to support TLS1.2, and that it is present in FSM5.7u11.Could this therefore be

Dear Experts:We have observed PM Tasks generations to be very slow in FSM also, the environment being slow intermittently. Do we have any performance baseline definitions for FSM to compare the behavior?Also, we have observed this is happening every day at a particular time period, there the utilization spikes on the environment.  How we can Track the cause? Thank You,Kasun

Good Morning - A Service Quotation has been raised for a customer in Euros however the Quotation letter is showing as £ -  Is there a way the Euro can be updated onto the quote letter - Many thanks for your help.

Hello,I am currently working on a FSM-PSO solution where the field technicians of the client work on an external custom app. The field tech is gonna have a number of tasks pre-allocated sent by PSO at the start of the day and as he completes one, more are sent. Everything is fine until the field tech may get sent to a place with no service (no internet and/or no phone service) for several hours and complete all the tasks assigned without being possible to communicate with PSO.In this case, there is also a scenario in which he could complete a given task(change its status offline) and go to the next one he has in his phone (previously sent). Because he is without coverage, the updates won't go to from that external legacy app to FSM and as a result PSO won't be updated with the right status therefore for PSO it would mean that he is still doing the second task and once the app goes online he will receive all the updates but potentially this will have an impact on the optimization since

Good day We started using PSO to schedule tasks yesterday. Everything was working correctly with tasks committing according to the commit rules, and newer tasks coming in and sitting the queue with “Allocated” status. A day later, and a lot of tasks that were allocated became unallocated, even though their SLA is still active, with plenty of room on the schedule to commit these tasks. The Current Allocation Value also changed to zero, where it should not be zero, but have an allocation value in accordance with the SLA. Please see the screenshot below:Previously Allocated task now Unallocated while SLA is still activeAny help with this issue would be appreciated, or any ideas for where to start investigating.

This questions were raised by a customer. Could anyone provide answers or solutions for the below questions ? Currently customer is using FSM 6u16, and is planning to upgrade to FSM6u19 (latest as of now) by end of August and FSM6u19 supports  "Any device running iOS 11 through iOS 15 (including iPadOS) is supported." 1) As you know apple will release iOS 16 in September, And I see FSM6u21 will be release in October, assume this FSM will support iOS 16?2) If we are in FSM6u19 and our iOS devices get updated to iOS16 (since we cannot control the update on our tech mobiles) will FSM iOS app will work (certain features/or will crash) ? 3) Will we get a hotfix iOS app for FSM6u19 to support iOS 16? 

Hi,My client wants to see only today task and the future 7 tasks in the mobile job list screen.Is there a standard solution for this?  Thanks

Hi Experts,Could you please advice me on process flow in FSM to have records in part_tranlog for following source_types*source_type=PU*source_type=DUAppreciate your help and response on this.Thanks in advance.Regards,Heshala

 Like for how long data should be there and archived?