Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We have setup all the parameters for PSO in our application, however when the Service request is initiated and the scope is added to the service requests and the tasks are getting generated based on Service Catalog, we do not get the option for Appointment booking so that Appointments can be retrieved from PSO. Could anyone please help us with the reason for of us not getting the Appointment Booking button?

Hello,I’m trying to create a lobby tile with a scripted data source. (FSM 6.5)My Client Script SQL and Client script are both working.  I can preview my data source from the data source designer screen and see the result from my script.  The script is returning a single number and appears to be in a column named “return”.I’m struggling to get the number returned from the data source to be displayed in the actual element tile.  There is just a big X where the number should be.Since this is my first scripted lobby tile I must be missing a step somewhere. Anyone know what it could be? Thanks! 

I am trying to refresh the test DB with up to date data  (SQL) with the a backup of the PROD DB, however when I restore the DB (either full or files and folders), and then try to connect with the client app it says it cannot find the DB. I am sure it is possible but I must be missing something simple. Any help would be greatly appreciated. 

Hello Community,I have configured the part used lookup in mobile to retrieve additional fields from PRODUCT and MODEL_STRUCTURE tables.The issue is that I cannot see all the fields I am trying to show in the UI,This is my query in mobile vs. SQL tool. Identical as far as I can seeI added a specific part id just to demo my issue The results2 fields are missing and NOT showing - product.product_id, product.external_system_id.  Any ideas?Cheers!

Hi Experts,Currently I am working with the UPD20 upgrade for DEV and BNT environments. After the upgrade(from UPD17 to UPD20), it seems there is an issue when trying to print both Baseline and Custom reports.  There is no modification was done to APP PARAMS = CLIENT_REPORTS_PATH. Am I missing something here? Thanks,Hasara 

Hi Team,I have added the Custom Button in one of the screen and tried to implement the Multi Selection of Serial Id functionality, with reference of the Baseline Client Script of the  SELECT button in the Shipping Screen.I had implemented this Same script in New Custom Button which worked in the Web client not working in the smart client.Need Suggestion on this

There seems to be a dependency between the two non part usage fields quantity and transaction amount. Has anyone an idea why that is the case, and is there a way to disable this dependency?For example, there appears an error message if a zero is saved in the transaction amount field, that informs that the quantity can not be zero.

Hi All, Does anyone know how to make the configurations /customizations in IFS for FSM (Field services management) or is there any documentation available for this? Our requirement is to create Field service requests in which work orders can be created & assigned to FSEs.

Hi All, I have a requirement that technicians will allow to click on a button/link to preform some action. The button is located on the Task (DebriefOverview) mobile screen, but is read-only when no person is assigned. Any thoughts where I can configure these settings?Regards,​  

Hi Experts,Is it possible to have a hyperlink within an alert on the webclient?ex: Smart client Web client I tried to achieve this by using an alert B.R, client script. But both didn’t yeild the expected result.Before I rule this out as a limitation, wanted to have a check here. 

I'm using IFS FSM Mobile. How we can write client script to change the task status after clicking on custom button from IFS FSM mobile instead of using action status bar??

in one of our NON-PROD environments (luckily :-)), we encounter issue when updating a TASK record, always get below error the first time the record is updated.  The second time the same record is updated, it doesn’t get this exception error. We noticed it from mobile side.  The first update is not transferred to mobile.  After the 2nd update, then the modification is visible in mobile. Server log of fist update will show this exception.  The server log 2nd update doesn’t contain this exception.Message: The following error was encounter when attempting to export a task record with the key task_id=[task_id].Exception:System.NullReferenceException: Object reference not set to an instance of an object.   at Metrix.BusinessServer.BusinessPolicies.BusObjectPolicy.AddExportColumnData(MetrixDataRow rowIn, BusObject tableMetadataIn, XmlDocument& outboundMessageInOut, XmlElement& primaryNodeInOut, XmlElement& originalNodeInOut, BusObjExport exportRowIn, List`1& columnsAddedToMess

Hi,how can I set default value of a non-db field?Ex: want to set def-value REOCCURRING = ‘N’, def-value EXCLUDE_WEEKEND = ‘Y’ I have tried by making these actions (individually and combined), but have not succeeded.create a custom view which has fields REOCCURRING and EXCLUDE_WEEKEND.  Default values were set.View definition is likeCREATE view … ASSELECT …, ‘N’  AS REOCCURRING, ‘Y’ AS EXCLUDE_WEEKEND--in UI Designer set the respective default values create client script ( (>>calling setControlValue command, client-type = Web Client Only) and attach to the screen AfterScreenLoad event   Thanks in advance for your enlightenment. :-) Cheers,~Juni

Hi,Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.  

Hi,What does the ‘Is proportional’ field mean on the rule ‘Limits how soon a membership period of a given category can start after the previous period’.  Can someone explain and provide an example please?Thanks,Tom

Hi,Hopefully a straightforward question:Does the automatic rota generation process consider existing shifts when trying to meet requirements and rules or only the period the rota generation is taking place over?Thanks,Tom 

We have done a large expiry of pricing rules specific to one client. The update was completed via SQL and did not happen organically within FSM. Screenshot showing an expired price (note the “Active flag” remains this seems to have no impact when prices are increased )  This is the pricing history for the same item (Part Pricing Rule 999) My question is - Why is it choosing an expired pricing rule (with a higher precedence) over a non expired pricing rule with a lower precedence? Even flipping between two on a single order:  My hunch is the first was driven by a quote, and the second added manually, but this does still not explain the second line (SEQ: 911288) using an expired rule.  Any thoughts appreciated 

Dear Team, Can anyone tell me, how to implement validation in post button in shipment detail list screen in mobile. Eg:  I need to display alert msg if any of the field value are missing in shipment screen before posting the shipment. Thank You

Hi Experts, I am looking for references to understand how to set up the schedule types = Process (S)FTP Upload and Process (S)FTP Download in Monitor schedule wizard.It would be very helpful if you can provide the information about how to set up these options? Thanks,Hasara 

I want to to attach images(multiple icons) within a new tab in the task screen. On clicking those icons it should open an url(iframe) in the task screen. Can you please suggest if its possible? If possible, please suggest on the steps to be followed to achieve this.

 In the above image, Type column is too long and I couldn’t find the end. In UI designer, width of the column is 10. I am getting this issue for particular user and one screen only. Other screens are working fine. I have changed the screen that time also i am getting the same for the same user. Not only one tab , the issue is in all tabs.Please give me some idea to fix this issue. 

Hi All, I have some issues with getting the updated data in mobile.I created a additional filter in the Mobile Task Overview, for tasks with status Waiting. That all works fine. If update a task via the web or smart client, it will just pop up in the list, all good.The issue occurs when a user changes a task to the status Waiting task via a custom Mobile button (which has a custom client script to update the task), the task will be updated correctly in the backend (aslo correct in the web and smart client). But won’t popup in the mobile, only after I manually update someting in the task (like updating the description) in the web or smart client, then it will popup in mobile after a few seconds just fine.I tried setControlValue and the generateDataTransaction function, all updating the task just fine, but won’t update/sync the task in mobile.Now as a workaround I created a Business Rule which will be triggerd when status changes to waitng, which sends an XML update to the task (see belo

I’d like to know when PSO 6.10 is released as I’m waiting for some fixes in this version. 

Hi,Can I get any answers to the following questions?1. From Oracle19c, an auto indexing function has been offered. Is this recommended by IFS to use for periodic index rebuilding?2. What exactly does the the WIZARD_RESCHEDULE_NOT_ALLOWED app param do and it's effect on the schedule board? Any other app params that may affect Schedule Board performance? Thank you,Kulunu

Hi all,I am currently using this ‘Transfer Unit’ button functionality in the Repair Center screen.  We have a lot of repair center transactions and the volume that is to be done by batch at one time is quite high. As such we require this function to be done en masse by batch. Exactly like how a Mass Update works. I understand how to do a Mass Update for fields for a screen. However, it seems doing a Mass Update with this Transfer Unit button seems a little more complicated. Any ideas on this?