Question

Windows Mobile device Sync

  • 16 September 2022
  • 3 replies
  • 47 views

Userlevel 1
Badge +4

Our Android devices sync fine you go to the sync screen and the device syncs it clears the headers but our windows app seems to have to be forced constantly, closed down paused sync  to try and sync the items waiting or ready - Would there be a reason why for this 

 


3 replies

Userlevel 1
Badge +4

 

Userlevel 5
Badge +13

Hi @TSQTINAMCF ,

What exactly the issue you are facing with respect to the Windows App? Are you experiencing syncing issues according to the given sync interval? Do you need to reinitialize everytime for syncing?

Thanks!

 

Userlevel 1
Badge +4

Hi,  

On our windows sync screen is not syncing completely, its only sending some information at a time or not at all per sync unlike our mobile android devices when the data is waiting and or ready tabs they send and clear after it syncs once. For the windows app If we pause sync and unpause from the admin screen, it sometimes pushes some data and reduces the waiting or ready items but still doesn't clear having to do this multiple times to clear the sync screen. If we reinitialise the task will come back onto our job list due to the data not being synced to update.

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