Distribution (CRM, Commerce)

Hi , Could some one please explain how to setup automatic customer order reservation in IFS Cloud, for the below scenario.Our handling units are stored in 5 levels (Tier A,B,C,D,E) A is the lowest and E is the highest.We have divided tiers into 2 zones (C,D,E as highest zone and A,B as lowest zone). Standard size of Handling unit is 22 cans(18 ltr each).If the customer order qty is 22 cans or multiples of full qty of handling units, system should reserve pallet from highest zone with the earliest expiry date ie. from C or D or E based on expiry date. It is easy for a picker to pick full pallets (handling units) from upper levels using a forklift .If the customer order qty is 5 cans (less than full qty of handling unit), system should reserve cans from lowest zone with the earliest expiry date ie. from A or B based on expiry date. It is easy for a picker to pick few cans from the lower level than climbing up and picking.If t

Hello, I created a scheduled Batch Load job to input an external Bank Reconciliation .csv filed saved to a folder location on the server. When setting up the External File Template, I believe I configured the ‘Input Files’ section correctly. I have a File Name and Input File Directory. When I run the Scheduled Database Task, I receive the following error:ORA-20110: ExternalFileUtility.File \\servername\External\BankReconciliation\filename.csv not exist   EDIT: I can upload the external file successfully from the same location using Online processing.Can anyone suggest possible solutions to fix this error? 

Hello!Is there a way of creating a Purchase Order with a direct delivery without use of a Customer Order using the supply code ‘purchase order dir’? Ideally would just like to create a manual Purchase Requisition and select order code 2 but IFS apps 10 seems not to allow this.  Scenario is, need to buy one part number from supplier A and have goods delivered to supplier B who would then deliver to us under another part number

Dear All,When user try to open Business Activities page, he/she always needs to choose time zone. We have one time zone added, but he needs to click it whenever he/she visits this page. Is there any way to set this global or permanently for user.    

Hi,In APPS9, in CRM/…/Business Activity” screen, users with a LTU_CRM license cannot execute RMB “Create Outlook Meeting” : error occurs … System.NullReferenceException at Ifs.Application.CrmCalendar.MeetingItem..ctor. It’s OK for FULL users. Is it a known issue ? Or LTU_CRM is indeed insufficient for this action ?Then, which type of license can be added to enable the RMB “Create Outlook Meeting” ? Thank you     best regards  Jean-Luc Bluem 

Hi, Is there a ready to use lobby element in cloud 21R1 to view customer order lines per planned ship date? There is a one to see orders due for today but no one to check with a specific date. ThanksRoshanga

Hi Team,I am a beginner in Custom event and would like an example on how can I update a field inside the Business Opportunity table (source Id for example) once the opportunity is closed .I believe I must use BUSINESS_OPPORTUNITY_API.Modify_ but not sure of the syntax/ code inside the Execute Online Sql custom event.Thanks  

Context : My client sells services to his customers (so non inventory parts). Following an absence or a lack of service, the customer can ask my client to make appear a line with negative amount in the invoice. How can I achieve that with IFS using Customer Orders ? I saw that the system is built in a way that the quantity and the price in the customer order line cannot be negativ, is there a way to change that ?If not, I read other posts and for example the use of Campaign/Sales Promotions Functionality does not fit this case. So, two options could work but your ideas might enlighten me:1/ I think that IFS is built in a way that I should use discounts in order to do what I want and adapt it a bit. However there are two things I could not fix yet : my client does not work with % and I could not be able to enter an amount, I want to see an additional negativ line in the invoice.2/ I manage to do wha

Hello,I’d like to send an email with iCAL invitation. Does enyone tested this? How to do that? For send email I useing this but I have no idea how to declare attachments like iCAL.Command_SYS.Mail(sender_,                   from_,                    to_list_,                   cc_list_,                   bcc_list_,                   subject_,                   text_,                   attachments_,                   mail_sender_                    ); Best RegardsBartosz.

Our Customer wrote:…..we need to invoice zero price but we can't do it error massage pop up……… Is there any posiility to stopdisplaying such communicate?

Customer Address changes do not update existing customer orders.  We have to cancel and re-enter the customer orders. Even if the order and shipment are updated, it causes issues with labeling and the address will be incorrect on re-assigned shipmentsHow can we overcome this issues

​​​​​​I have two questions: 1) What is the “Risk” Field on the bottom right relating to a service quotation? 2) Is there any way to have the “Sales Part No” automatically populate on a service quotation? I am forced to enter it manually on every Service Quotation. Thanks!  

Using CRM IFS Apps 8, how can I specify on the selection criteria to perform a fuzz search for an account name using “like %”? See below screenshot of the selection criteris. Which buttons on the screen can I use for fuzzy search. Please help. Thanks 

Hi All,How can I add another reason for closing a Business Opportunity. Standard is Win or Lost.I am Not able to find the basic data window for it . Much appreciated.

We have created an invoice with 5% discount on header level.Now we need to take the discount out, as we have agreed with our customer that the rebate will be subtracted at a later date.Who can help with this? In the correction invoice it is not possible to change the line discounts. Thank you for your feedback!!  

Hi I am looking to add a custom field to the customer tab on representative 360.  Specifically looking to add the Cust_Grp from the Customer > Order > General Tab. pl/sql for the CUST_ORD_CUSTOMER_API.Get_Cust_Grp  requires customer_no. On the rep 360 page the customer_no is actually Customer_id. The expression i have written doesnt give errors, approves, publishes and synchonrises.  After reloading configuration in the rep 360 window the custom field doesnt appear in column chooser. help please. 

Hi,Do we have any experience with building an integration between IFS and UPS?UPS has some API’s available, which will facilitate automatic creation of shipping labels in their system. Information is sent from IFS (shipment, I suppose) to UPS system, in order to avoid manual retyping of the information (addresses, specific shipping information).DHL and TNT have similar connections available.Any feedback would be appreciated.BR,Pasi 

Account is missing or has invalid time interval

I have found that case statuses have not been managed on my IFS system. Many have not been changed to closed as far back as 2014. Is there a way to mass close these?  Thanks!

Hi, Help Please.I would like to create a custom event that checks, before release of the customer order, whether any charges have been added if the total order value is less than £150.  If there are no charges, then popup a warning message. I can get the event to work on order creation, but cant get it to warn when RMC Release.? My event and action looks like this.  This is in IFS Apps10.EventACtionBackground jobs show thisAny help much appreciated.

Hello all!Hopefully this is a quick question that can lead into a lesson that is useful for others (including myself).I’m creating a custom page and would like to add a custom field that will record a few instantaneous values but am struggling to find the right value to reference. We’d like fields to keep:User who creates the record Date/time at entry User who modifies a particular Boolean value in the tableI tried using SYSDATE and USER but of course that just pulls the date and user at the minute of viewing the record.If I learn this lesson it opens a lot of opportunities for interesting metrics. Thanks to advance to anyone who is willing to help!Using IFSAPP9 if that’s relevant.

We received this error message Field [Price/Curr] is mandatory for Return Material Line and require a value.when trying to create a Return Material Authorization by using the Customer Order/Handle Return Material Authorization.  There is data in the field Price/Curr.  This is an older order from 2002.  We were able to create the from the Return Material Authorization screen.

Hi,At our UK’s facility the current process for stock collections is as follow:Lorry driver comes to the factory to collect stock; One of the lad in the factory will print the dispatch note from the Shipment screen and have the lorry driver sign it; The lad will then scan the dispatch note and put in a OneDrive; Attach the dispatch note to the appropriate shipment in IFS.As you can see it involves a lot of inefficiencies, I was wondering if one of you ever used a 3rd party app for e-signature  connected to IFS. My dream process would be to have the lorry drivers sign the dispatch note on a tablet and have the dispatch note automatically attached to the proper shipment in IFS. Note that we’re currently using IFS V9 and will migrate to Cloud in a few months.  Thanks !

I have a continuing issue in IFS App9 with Signature images shrinking based on the amount of data present in the body of the layout.  We use Dynamic image stored on database.  If there is enough room the signature displays properly but when the page is filled with data it shrinks instead of flowing to the next page.  I do not have any properties set to keep with current, previous or next objects.  There is data before and after it.  My version of Report Designer does not have an aspect ratio property for the images in the body area but there is one in the header/footer images (no issues with these).  I have the same issue on all of our layouts.  We have our images saved as .jpg and using Media Items within IFS - is there a specific size they need to be or should we use a different file type?  Haven’t found anything that specifies so using what we were using for StreamServe.