Hello IFS Community,
We are having issues that when we update our External Customer Orders for Cancellations, Quantity and/or Planned Delivery Date changes, that if there is a pick list printed, reservations on items or a shop order started on a pegged Shop Order, t allows the Customer Service to make these changes without any error or notifications.
It does push messages to the Incoming Change Request for Customer Orders, but we have many changes and this message queue is very labor intensive.
A question is are we using best practice to make these changes to the External CO? Or should we be changing the Internal CO? If we change the Internal CO, will it provide an error message to the Customer Service team and/or once that changes are made, will it update upstream to the Internal PO and Internal CO?