We are in the process of an upgrade from V9 to Cloud with the noted versions. We also have a requirement to move from Vertex Q Series Version 5 which is the only compatible version with V9 to Vertex O Series version 9 which is required for Cloud. We are being told that there is no upgrade path from Q to O series either for the configuration or the data. The configuration we can live with and understand, but losing the data for all customer orders/invoices done prior to the upgrade has become a significant problem. We have a need to be able to reprint invoices for up to 10 years, but don’t retain hard copies of all of that data, only about the most recent 3 years is in the database.
We are now faced with the need to print out 165,000 invoices in order to have a retained copy of the invoices after the upgrade since we won’t be able to reprint them after the upgrade is finished.
I’m asking the community to see whether any other North America customers have 1) gone through this process? or 2) have a possible solution for the previous invoices that might need reprinted for audit purposes but which we haven’t retained a printed copy up until now?
