Hi all,
I have a question regarding assystWEB, do you guys maybe know if there is an option to highlight updated tickets? Not by a notification bell, but by making the title bold or maybe some column with an icon when a ticket is updated?
Highlight tickets in assyst
Hello
What you are trying to do is not currently possible, but it is a great suggestion for improvement.
You can log your suggestion in the ideas area below, which will allow the customer community to see, comment on, and vote for it: https://community.ifs.com/ideas
Before saving your idea, please enter "assyst" in both the Product Area and Tags fields to ensure it is registered under the IFS assyst category.
Thanks
We use a possible workaround for this to highlight tickets that are updated by the self-service user either via the portal or through an automated mailbox reader attaching a reply. Using specific actions, we build our users event monitors (as shown below).
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