Upgrades & Updates

One of the customers had a delivery failure (PROD) due to a DB connection issue. There weren't any issues in non-prod delivery installation. The error shows (!!!Error, no database connection exists). The customer is asking whether there are any corrective actions that could be taken in order to avoid the same error in the future for the same environment followingly other environments as well and also asking the reason for this connection timeout. 

Wondering if anyone can steer me towards where I can get a calendar of FSM6 update release dates.  Looking to plan our upgrade projects for 2024 - 2026 into our overall IT master schedule.Thanks.Richard

Hi, We are in IFS Cloud 22.2.8. What is the approximate time required to perform an upgrade and get our dev environment on the latest version of cloud? Thanks

I have a upgraded Maintenance Purchase Order Requisition from apps 9 to cloud.In the Part Requisition Lines, when I try to create a Requisition to Order on one of the lines I get an error that the Maint_Material_Order_No is mandatory for Jt Task Mat Line Pegging and requires a value.  Does anyone know why this error pops up when trying to process the Requisition to Order.   

what is table name for below RESOURCE screen  

In the schedule report, it is only possible to select an exact date on the parameter : END MONTHFor example, it is not possible to use the value  :#END_OT_THIS_MONTH#, this value is not recognized. See screnshot attached.It is strange because this value works in IFS Business reporter. Product Version: 23.1.0when you try to schedule or to order a report with date parameter and with context variable substituion.*IFS Cloud considers #END_OF_THIS_MONTH# or #START_OF_THIS_MONTH# patterns as a not valid date, so assistant is underline the field with a red line meaning that it is not a valid date. we can continue by clicking Next but Date is not added. when selecting the exact date from the calendar in Log date its workingTest steps to recreate this issue.1 - Click on "Order Report" link in the navigator2 - I

After UPD 17-20 applied Custom Menus using Quick Reports giving this error:I tried the System Parameters fix suggested and it fixed other issues we were having with Quick Reports, but not this issue with the Custom Menu.When running the Quick Report by itself it runs and returns data, but when I use the custom field get error.Any suggestions on how to resolve??

Hi, I had some Backups of Quick Reports which had to be imported to our updated IFS Cloud Systemold IFS Version: 23 R1 Update 2new IFS Version 23 R1 Update 7 The import function gave a successfully response but the Quick Report isn’t available in System and also in the Database table. After a short Checking of the xml file we figured out, that there is a new xml structure  for the quick reports. Are there any converting tools available to geht the Quick Reports imported with the same Report ID? Kind Regards

I am currently experiencing the following when logging into our Cloud instance using any account other than IFSAPP.Error:Metadata not found.        Url: https ://XXXXXXX.cloudapp.net/main/ifsapplications/projection/v1/RemoteAssistanceHandling.svc/IsUserActive(FndUserId='USERID')         Date = 2022-11-03T12:18:17.445Z        Request Id = fbfbf77c-1b7f-46e7-ba9d-bbfd21081cb5        Client version = 22.1.5.20220804125354.0 Once the error is dismissed the system seems to run fine. TIA for any help on this.

[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution logFileLocation added (C:\ifsroot\logs\ifscloudinstaller)[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution configuration file found and is added (C:\ifsroot\config\ifscloud-values.yaml)[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution solution set file found and is added C:\ifsroot\deliveries\build-home\ifsinstaller\solutionset.yaml)[Sat Dec 16 18:46:47 CET 2023] - INFO: [Sat Dec 16 18:46:47 CET 2023] - INFO: Installer version: 23.2.0[Sat Dec 16 18:46:48 CET 2023] - INFO: ==========================[Sat Dec 16 18:46:48 CET 2023] - INFO: ACTIVE KUBECTL CONFIG[Sat Dec 16 18:46:48 CET 2023] - INFO: apiVersion: v1[Sat Dec 16 18:46:48 CET 2023] - INFO: clusters:[Sat Dec 16 18:46:48 CET 2023] - INFO: - cluster:[Sat Dec 16 18:46:48 CET 2023] - INFO:     certificate-authority-data: DATA+OMITTED[Sat Dec 16 18:46:48 CET 2023] - INFO:     server: https://10.1.192.41

Good morning! Does anybody know if there is a way to pin this menu and have it always visible, not only when I access if from the bottom button? Thank you!

1.  Download the “Getting Started with the IFS Enhancement Index Tool” zip file you need, which is attached to this topic.2.  Unzip the files to a directory like “IFS Apps Enhancement Index”.  Once you have extracted it to a directory you should see a file named “Getting Started with the IFS Enhancement Index Tool”.3. Open the file and follow the directions in the Getting Started document.

Hi,we ‘ve upgrade our Apps 10 to Ifs Cloud for test.We can connect the Middle Tier Server and open the landing-page. After clicking “Open IFS Cloud” we becomes an “401 -  Authorization  Required”What is the problem?Regards Thomas

Hello,DO we have any hardware/system IFS specifications for IFS Client machine, also network bandwidth required for frequent/heavy IEE userBest RegadsPankaj 

According to the release schedule for IFS Applications 10, update 22 was released yesterday (December 7 2023). I have tried to find information via the Product Updates pages on the Community without luck. Where can I find the release notes for UPD22?Thank you!

Hello everyone, Where can I find the patch report for Applications 9 Update 17?

Hi, I have to update my IFS Cloud 23R1 Update 5 to Update 7. I don’t find any documentation on the “Technical Documentation For IFS Cloud” site. Do you have any link about this procedure ? Thanks.

Hi,Does anyone know how to add a logo to a standard IFS report in CLOUD 23R1? thank you!

Hi, Please let me know the possibility of accessing the lates Apps10 version via partner account. I do have access to the latest Cloud version. Thanks in advance, Chitrangana

Hello: We (Watts Water Technologies) are on IFS10 Cloud UPD15. What is the latest IFS10 Cloud update?What is the typical duration it takes for IFS Cloud Services Teams to deliver and install an update from the date the case is entered? Thanks,CW

Hi, Where can I get the configfile as a partner to do app10 UPD21 update. IFS Citrix has one account for our customer and when we try to generate the config file from LCS, i get the message we are not authorized to fetch the configfile. Please let me know how I can get the configfile when I cannot download it from LCS portal in IPE.and also let me know if there is any post that has guidelines that partner must follow to do an UPD update to apps10. Regards,Roshith Shetty

Hello, I was wondering what the latest patches are for Oracle/IFS These are our current environment patches.  What is the latest Delivery?  What critical patches are required? Can we stay on UDP 14/Delivery 2017? Or should we go ahead and update. Trying to figure out which latest patches are required. Thank you for your help! 

After installing UPD18, all .trs files are available in both the installation files and the IEE application, but lobby translations have stopped working while other translations remain functional. Have you or anyone you know experienced a similar issue? If so, what steps were taken to resolve the problem?

Hi All, There is a issue raised by a customer(23R1) who is having a metadata issue when loading the New Employment window with below error stack.NewEmployment/Assistant (server error)An error occurred while processing metadata.[0] Error reading client metadata for NewEmployment.com.ifsworld.metadata.storage.datasource.ClientMetaDataSourceImpl.readMetadataAsString(ClientMetaDataSourceImpl.java:167),com.ifsworld.metadata.storage.datasource.ClientMetaDataSourceImpl.loadClientLayout(ClientMetaDataSourceImpl.java:50),com.ifsworld.metadata.storage.datasource.ClientMetaDataSourceImpl.loadClientLayoutWithApplicationContext(ClientMetaDataSourceImpl.java:82),com.ifsworld.metadata.ClientMetadataResource.getMetadata(ClientMetadataResource.java:84),com.ifsworld.metadata.ClientMetadataResource$Proxy$_$$_WeldClientProxy.getMetadata(Unknown Source),jdk.internal.reflect.GeneratedMethodAccessor168.invoke(Unknown Source),java.base/jdk.internal.refle

How to update IFS Apps 10 from UPD 10 to UPD 21 Please provide the procedure. Thank You.