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I have updated my cloud environment to 23R2. On DBInstaller and MTinstaller, no errors were found. However, when I log into the application, I face the following error:

 

 

IFS Web Version: 23.1.0.20230508120848.0
Date: 2023-12-22T17:48:46.870Z

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<none>/<none> (server error)
Metadata not found.
Error details: N/A

Request Id: abec0d4f-1f1f-4fcc-8b05-bf24424ef393

Url: https://xx.xxxx.bx.internal.cloudapp.net/main/ifsapplications/projection/v1/RemoteAssistanceHandling.svc/IsUserActive(FndUserId='IFSADMIN')

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Hi @mihiran.p,

Please try refreshing Aurena projection and metadata caches as mentioned in the following KBA:

Furthermore, please refresh Dictionary, Reference and Object Connection caches from Refresh Server Cache screen in Aurena(assuming  you can proceed after closing the error dialog). 

Hope this helps!

@Charith Epitawatta 

I have tried using this link  to refresh the above mentioned cache,But thing is happening,i notice 

 

Hi @mihiran.p,

INACTIVE Odata sessions should not be a problem as the upper limit is 25 and you have only 6. In addition they are not ACTIVE. 

Could you please restart the following Pods and try again after refreshing the metadata cache:

  • ifsapp-client
  • ifsappp-client-services
  • ifsapp-odata

The projection "RemoteAssistanceHandling" belongs to FNDREM component, which is an optional component. This checks whether the user is set as active in Remote Assistance user configuration in Aurena. Please check whether you have purchased this component as well and if it is active in the solutionset. 

Hope this helps!

@Charith Epitawatta 
i checked  But nothing is happening, Still I'm facing error

 

 

Hi @mihiran.p 
Were you able to find a resolution for this issue? If so how did you resolve this?
Thanks!

@prrilk  

No, do you have a solution?"

 

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