Support & Services FAQs and Help

mipalkDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS App10 performance after UPD installation

Hi All,After a UPD installation is there are any performance issues be faced by the customers in IFS App 10 . And is it able to resolve these performance issues by re-publishing and synchronizing the custom fields on related logical units.

120

1 year ago

ZIGESAMMDo Gooder (Customer)

asked in Support & Services FAQs and Help

Lobby visual effect different between IEE and Aurena

There is a possibility to add an image as background for a lobby element:IEE lobby element: Couter with following parametersparameters adjusted in IEEResult in Aurena LobbyIt seems that this behavior in Aurena is a bug. The expected effect should be a 10% transparent image mixed with a 20% transparent yellow background. In IEE it is ok, in Aurena not.Addition there is a second nearly similar effect: A list-element with a transparent background color works in Aurena as expected. But if you expand the element to fullscreen the transparent effect disapears and the fullscreen looks like a color with 100% transparent paremeter instead of for example 20% (as it is with normal size)Is that a feature or a bug?

210

1 year ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Rights in assystNET for Forms/Processes

Hello, I’m hoping someone can help me, we have run into an issue and our assyst Admin is unable tor resolve it.Essential in the DEV environment, I am trying to demo how a process works, I’ve been added to all the SVDs in the process, but when I try to close a task, I get a rights error. Another user has the same issue. even if I re-assign the task to myself. I also noticed a discrepancy in the error messages depending, if I tried to close the task in assystWEB, or from the Process Manager App.Detailsin assystWEB I receive this errorYou do not have rights to amend this processes - the event to which it is attached is not assigned to your service department.One or more of the above errors was generated attempting to create Task Events from the process 'Account:Delete'. There may be a configuration issue preventing you from progressing this process. If you are not sure why this is happening, please contact your administrator for further assistance.If I take action from the Process Manager

140

1 year ago

JustinJDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to register for the service centre when I already have a community account?

Hi, I already have access to the IFS Community with my work email address and a user name. I am now trying to register for the service centre for support purposes as well. If I try and register for that, it says that I already have an email address registered for that, but if I try and login to the service centre with my email address registered for the community, it says that email account is not a valid one. I cannot find any option for people like me already registered on the community site to additionally register for the service centre / customer support and FTP with my same work email address .

241

1 year ago

VenglundDo Gooder (Customer)

asked in Support & Services FAQs and Help

User Cancel Invoice Authorization

We have several Sites on our IFS system. One of the sites, I get an error that states User is not authorized to cancel an invoice. How do I add myself as a user to cancel invoices?

1182

1 year ago

reitzben11Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to grant access to Report time on Time Card in Aurena

I am in the process of setting up users to report their employees times using the time card. I have provided access to the TimeCardManagerHandling projection and still does not give them access. I have tested other projections as well and all still gives them the same error about not having granted permission. I am not sure if there is a better way than the debug console to help find the projection I am looking for. Thanks.

761

1 year ago

Sarfraz HussainDo Gooder (Customer)

asked in Support & Services FAQs and Help

Background Jobs - Warning.

IFS Apps 10 Update 15 LIVE Database. We are running backgrounds Jobs - and one of the jobs is showing a Warning. This jobs is for Heavy Clean up - and error is showing has failed due to Value too large for Column IFSAPP. (Please see attached image) Would this be slowing down the performance of IFS. Is there anything we can do to clear this warning.

1112

1 year ago

mlambertDo Gooder (Customer)

asked in Support & Services FAQs and Help

Restrict Customer Address Field to LOV (IEE)

I am looking to restrict users to having to utilize the list of values when entering a customer’s address in the General Address Info on the Customer Record.Right now, the IFS native field is both free type and has the option to use the list of values.Is there a way to lock the field so that it is no longer free type - and users HAVE to use the list of values? Any help here is much appreciated

521

1 year ago

RobMagruderLantronixDo Gooder (Customer)

asked in Support & Services FAQs and Help

Is it a bad idea to grant IFSCONNECT access to sites?

Is it a bad idea to grant IFSCONNECT access to sites? Are the any negative consequences?

1005

1 year ago

AfifaDo Gooder (Employee)

posted in Support & Services FAQs and Help

PSO release process

IFS recommends customers to stay evergreen and upgrade to the latest version to enjoy the latest improvements and any new enhancements. With regards to PSO, any software defects will only be corrected in the latest version released (e.g. PSO 6.x) via the service updates(e.g. PSO 6.x.x.x). No defects will be corrected as hot fixes in older versions.

370

1 year ago

MillsenDo Gooder

asked in Support & Services FAQs and Help

Splitting activities

Hi!I was redirected here with following Question:“I tried working with split and interrupt activity and found some interesting behavior. If I don't have implicit breaks defined in the shift, the process behaves correctly, the original long activity will be divided and the urgent activity will be scheduled. However, if there is an implicit break in the shift, then the original activity is not split and the urgent activity is not planned at all.Could you please advise me what I need to set so that it splits even with an implicit break?PSO StandaloneThanks for help! “In attachments I am sending saved schedule, please and thank you for Help!

320

1 year ago

KKSloane

asked in Support & Services FAQs and Help

IFS Academy: cannot fast forward or rewind

Hi, I’m going through the IFS Cloud Essentials training and I cannot fast forward or rewind. I’ve tried it in Chrome and in Edge. Even once I’ve finished a course and it’s marked as “Complete”, if I want to watch it again, I have to watch the entire thing. I’m sure you can understand why this is hampering my ability to learn. Thoughts?

481

1 year ago

JonWosterSidekick (Customer)

asked in Support & Services FAQs and Help

How to reset password for new customer portal?

I got this notification below, but it seems to take me to links that work for resetting the password for the old portal. Is there a link for resetting the password for the new customer portal?

370

1 year ago

VivekNRSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically, we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus: FailedReason: EvictedMessage: Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

3134

1 year ago

CoRoberRiDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Academy - issues logging in

I should have an account at IFS Academy but cannot login. When utilizing the password resetting tool, it is not sending any emails back to indicate a reset. There is information on who should be contacted (academy@ifs.com), but limited action taken, if any. I have contacted academy for a week now with no resolution. Each time I send an email, Academy indicates they have put a ticket in and in 48 hours all should be resolved. A week later, and no resolution has been achieved. Perhaps there is something on my end that is wrong?

320

1 year ago

MilIrfanBDo Gooder (Customer)

asked in Support & Services FAQs and Help

Issue while loginto IFS Academy

hi can any one guide me what could be the problem as when i am trying to log into my IFS Academy account and it says Invalid password and when try to Reset it or click on forgot my Password then it shows following error:

1352

1 year ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

What is the description of "5-Routine" in the Global Support Policy?

I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura

120

1 year ago

jouri.klapdoorDo Gooder (Customer)

asked in Support & Services FAQs and Help

Page layout

Hello All, see picture below, I am nt able to adjust the pages to see the one that is in the back.Is there anyone who knows how to solve this?

363

1 year ago

sutotoSidekick (Partner)

asked in Support & Services FAQs and Help

Acceptance Sampling Rejected But All Result Within Specification

I found some cases where inspection results are within specification, but acceptance sampling status is rejected. Shouldn't it be accepted as all results are within specification? Anyone can tell me why? Thanks

320

1 year ago

JKELINDAJIGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Copy favorites to another user

Does anyone know if it is possible to copy favorites (links to forms and search questions) from one user account to another?

1082

1 year ago

MatthewSidekick (Customer)

posted in Support & Services FAQs and Help

Unacceptable File Formats

HTML, TRC, XML So far when attaching supporting, often requested, files to IFS Service Centre Support portal I have to waste my time converting the above to something that can be attached.Yet again the Support function is failing in its Moment of Service. Does anyone else get frustrated by this? Many thanks, Matthew

1 year ago

Maturankan KrishnamohanDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS Academy - Enabling Developer Mode Requires Elevation

I have enrolled to the Aurena Native Development - IFS Cloud (Virtual Blended Course). I’m using a demo environment to do the development trainings but I’m stuck at a point where I’m not able to install the UWP application on my machine due to the "the requested operation requires elevation” issue when trying to enable the developer mode.I would appreciate any clarifications on this please @IFS Academy.

210

1 year ago

randi.toftingDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Service Portal - Error Message "Page not found"

Hi,I am trying to logon to the IFS Service Portal https://support.ifs.com/csmI have already registered via the IFS Customer Portal.When I logon to the IFS Service Portal the top menu included my name appear, but under the top menu I get the following message: Sorry, the page you requested was not found. (see attached picture)Any idea what I have to do?

763

1 year ago

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

23611

1 year ago

GGNPHOHWALDDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal reset password after expiration : Try again after some time

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do?

1142

1 year ago

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