Support & Services FAQs and Help

We are a new customer of IFS Cloud ERP.  I have a developer team that I want to register for IFS Developer and IFS Cloud.  How do I register these users?  Customer ID: 6000090886  

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud.  After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

The following IAL query is accepted by the Developer, but I cannot schedule the update in the Configuration tool.  SELECT COMPANY,           CONTRACT,           INVOICE_ID,           ITEM_ID,           SERIES_ID,           INVOICE_NO,           DEL_IDENTITY,           DELIVERY_ADDRESS_ID,           VAT_CURR_AMOUNT,           NET_CURR_AMOUNT,           GROSS_CURR_AMOUNT,           ORDER_NO,           LINE_NO,           RELEASE_NO,           RMA_NO,           RMA_LINE_NO,           CATALOG_NO,           DESCRIPTION,           INVOICED_QTY,           SALE_UM,           INVENTORY_UM,           CALC_UOM_VOLUME,           SALE_UNIT_PRICE,           ACCOUNTING_PERIOD,           ACCOUNTING_YEAR,           COMP_CUST,           PART_PRODUCT_FAMILY,           OBJSTATE,           OBJSTATE_HEAD      FROM IFSAPP

Hello all.Hey everyone, my former colleague who has left out company had a macro that allowed him to scroll up and down in the dropdown menu without having to click on each item. He said his former boss made a macro for him. Can anyone tell me where to change this?I know already you can hold down ctrl and then up/down arrow. I find it more convenient to use mousebuttons.   

(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minuteWhen we use the Option “Weekly”, we have the issue that, at the Day/Time of the Schedule, the job is launched every minute .Here the setup  Here the result.  The solution is to use the SChedule Option “Custom” but Are we the only IFS client to have this issue ?

In IFS cloud there are many email event actions. All email actions send an email notification to the end user's so is there any way to divert all the email notification to one single email instead of sending to end users. Can we set a default receiver mail id globally in one place or can we check the exact value?

I have a report in IFS Report Designer, and I want it to only display a table if there is data in it. Currently, if the table doesn't contain any data, the report still prints a blank space or page. How can I modify the report so that the table only appears when there is data to display? I tried playing around with page break functionality but that doesn’t seem to fix the issue.  I assume I have to set up condition but I do not exactly know how to figure out the correct expression to add there...any idea?   

Dear team,  I have reconfigured IFS 9 UAT Platform, Due to IP Address changed. But I have created 2 to 3 IFS_HOME, also unable to access the IFS 9 URL in web access. What do I do to access the URL in Browser

All of my options for the Site filter in the Customer Order Line Header says “False (Budget/planning Only)”. When I select one, all of the customer order lines disappear as in it doesn’t recognize any of the lines with the site- which is not true (see screen clippings below).The site option in other screens work correctly and in Aurena, so far, it just seems to be for the Customer Order Line. Any idea on whats causing this issue particularly for this screen?   Customer Order Lines without site selected in the header... 

I am running into a background job warning that is halting machine downtime information (pulled from an outside source) from showing up in Shop Floor Clocking.The warning message, although points me in the right direction, seems incomplete. It doesn't stop the information from being retrieved into IFS, but it does not appear within the clocking screen which plays a part in overhead transactions and such. Any advice?The log we have withing IFS from the 3rd party tool shows the machine timestamps but when the column “Downtime Recorded” is unchecked, this means it did not transfer to Shop Floor Clocking.  

Hi all, I am newer to IFS Cloud. We are upgrading from Apps9 to 23R2 this Summer (fun!).  Basically, Azure AD SSO works fine in the Microsoft Edge browser but fails to work specifically in IFS Business Reporter on my machine. I have had 4 other Users try it with no success.  We had our IT Admin try it and it works for him, but it doesn’t work for anyone else.  Here is what I tried:  Validated Azure AD SSO Configuration: Confirmed the Azure AD login works in the Edge Confirmed that another user successfully logs into IFS Business Reporter with Azure AD SSO. Out IT Admin had a success on his account/device Myself & 3 others had no success  Cleared Local Cache and Credentials & Reinstalled:  Removed cached credentials from Windows Credential Manager. D

I’m trying to set defaults values to SubContract Revision and items → Items section via a BPA workflow.  Tried adding values for different fields but none of it worked. Above is the one I tried to add a default value for ItemName field.The projection Action I used is this, Any idea why this is not working as expected?Version is 23R1.

IFSCRWebsetup.msi not installing on windows 11, try different computers same error then I installed all windows features of .Net Framework & Internet Information services. Then its installed but now when in IFS I try to print quotation it give below error“Looks up a Localized string similar to cannot load the Crystal report. Please check if Crystal Reports runtime version 2011 is properly installed.If you previous version of Crystal Reports Runtime installed, Please upgrade to crystal Reports Runtime version 2011.Contact you System Administrator for the further assistance.”In windows event viewer it show product version 13.20.0002, Please help how to come over this errors?and is there technical guide who can guide on which windows feature the IFSCRwebsetup.msi depends on before installation? Regards

good morning, can you tell me why clickonce files are disappearing for no apparent reason?i'm using app9 on windows 10

Is there a field or step in IFS to link two customers.Example: Customer A sold to customer B. The customer B purchased all of the assets for the equipment sold to Company A. We need to track the sales of Customer A for warranty and configurations of products sold.

In the 2nd set of filters in overview windows can we define the value of these parameters or introduce new? because in our company we need to create a search between today and end of fiscal year which is in end of october   

Hello,         I would like to use a single account on AURENA (1 license) and be able to enter time for several employees on AURENA.I've managed to do this for new TEST employees but not for existing employees. Is there a way to connect existing employees to a single GENERIC PERSON ID?  

Dear All/Teams,I have set the vendorNO parameter inside my RDF, but when I enter this venderno value in the order report (this value is checked in the cursor), and go to the view based on this result key, I find the result set is empty.But when I take these parameters to PLSQL to run, there is data inserted into the view.So I think there is something not configured in the parameter passing relationship from front end to database.define MODULE = INVOICdefine LU = ASupplierPayDueDetaildefine PKG = A_SUPPLIER_PAY_DUE_DETAIL_RPIdefine TABLE = INFO_SERVICES_RPTdefine VIEW = A_SUPPLIER_PAY_DUE_DETAIL_REPdefine METHOD = Report_Overviewdefine ledger_item_id = S1define code_a = S2define ledger_date = D1define due_date = D2define currency = S3

Hello IFS Community,In my company we are using IFS 9.4 version. I want to copy a serial object from the USA site to another INDIAN object. How can I do this? When I want to copy this object, it does not allow me to enter a different serial number in this object. A person on the INDIAN site cannot see this serial object  

We have just recently went live with IFS Cloud 23R2. I have installed the Business Reporter on a users machine. I have also created the IAM Client for Business Reporter. After installing the Business Reporter the user opens the report in excel and goes to the login feature but instead of the IFS login window opening, we receive this error instead? I have installed this on other machines and it worked perfectly fine. I am looking for some suggestions of how to try and resolve this issue. Thanks!!

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

When creating a new case, and adding text to the “additional info” box, the text is not visible on a finished case. The box contect shows empty but it is visible on IFS’ backgroun system. The problem started somwhere between 10.9.-9.10.2024 and has been repeated on all cases created after that.

I am trying to delete some storage zones to reorganize and create new ones.  I have some parts assigned to those zones through inventory part putaway zones.  I can’t delete the storage zone until all the parts assigned to it have been removed.  I do not know what parts are assigned to what zone. The only solution I have found is to click through each individual part listed in the inventory parts putaway zones page.  Is there a way to search by zone to see what parts are assigned to it?

Hello,We are trying to implement the email funtionality at our client on ifs version 22R2.The following has been configured:However we are having the error message:ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$PermanentFailureException: Fatal error while sending data...Caused by: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, basic authentication is disabled. [AM6P194CA0085.EURP194.PROD.OUTLOOK.COM 2024-11-12T11:05:06.231Z 08DD029AC35D9EE3] Can you please advise. Thanking you. BRLakshmi

Hi everyone,My password has expired to the new customer portal. The re-set password link from the IFS.com page links back to the old portal with the old user names. Has anyone been able to re-open an account since the change to the new portal? any tips are appreciated Thank you