Support & Services FAQs and Help

I am having issues with my IIS app pool crashing after a make a call to a stored procedure. I get the result and then the next time I want to call the procedure again I get this errorMicrosoft OLE DB Provider for ODBC Drivers error '80004005'Specified driver could not be loaded due to system error 127: The specified procedure could not be found. (Oracle in OraDB19Home2, C:\oracal_driver19installer\BIN\SQORA32.DLL). putting different oracle drivers on has not fixed the problemif I recycle the IIS app pool I am able to call the procedure but it then crashes on the next call.

Can we have more control over the permissions for viewing ?so I can set the visibility of change management for everyone to view but I want to limit the other issue types or even better to have control of certain categories,  I want to utilize the system without crippling any departments, I want certain requests not to be viewed or be visible to IT Service Desk.  yet in the same time I want IT Service Desk to have visibility over everything as they are spoc I have tried to do the form designers visibility but eventually the change history showing all the changes to Service Request and I cannot take that away that action visibility from service desk

Hello Here I have built an integration with another application, although I am having an issue with the last stage,    basically my tickets have a reference number for the other system which shall be used for API callnow I got stuck on a part where I want to query the attachments on the other system and download them for each ticket number  example Assist reference number 12345 - the other system reference 54321» anothersystem.sa/api/v2/attachment/54321 » returns list of attachments IDs» anothersystem.sa/api/v2/download/attachmentid » insert as an attachment on Assist I created http outgoing channel, but I am not sure how to capture the response for that GET call,I have read the documentation over and over yet I couldn’t find anything that could help me in my scenario   here is how I imagine my datamappers to look liketriggering action > GET Call > Response > filter response and draft another GET call based on the response parameter> save attachment.  I am open to any ideas

Does the key “Ctrl + Arrow up/down have a function in IFS Cloud?

Why this shipment freight charges invoiced tick updated ? 

Is it possible to change the project colors please ? ( different color for each project) 

We would like to add a custom field to MWO, we followed the following answer (https://community.ifs.com/service-touch-apps-mwo-mro-43/mwo-customization-new-field-14556) we made all the steps but we are blocked on step 11. Where could i find the UI DESIGNER ?How could we use UI DESIGNER please. For information we use IFS APP10 EE UPD 18  

Which function or process updates the 'Shipment Freight Charges Invoiced' checkbox ?

Hello,Is it possible to use the parameter Week in a custom field please ? I need to create a custom field in the screen below and i need to get the Week dateI have a problem because i do not have the value V. Is there any solution please ?

Hi Experts, I'm trying to login to cmb server production through cmb b scope tool but my login do not work. Any idea how can i reset my login?  Thank you,Heshala.

Hi all,I would like to retrieve the login history records for users.I've gone through some discussions in this community but haven't been able to figure it out yet.I've already  set up in the window "Set History Log", but I'm unsure how to access the records.I want to know where I can find the records after completing the setup? or I need to set in other window?

Hello, I wondered if there was a way to limit the amount of order lines that populate when pulling up a customer order. We have some very large orders that have thousands of order lines so it can take a while for them to load when we pull up the order. Is there a search parameter or something similar I can set so that the customer order would only load a portion of the lines to begin with? For example, if I only wanted to look at non-invoiced lines, could I load the order with just lines in the “released” status? We are currently still using IFS 9 Applications. 

Looking for help configuring Microsoft Fabric with IFS Application. we need some assistance with getting MS Fabric and IFS API's Authenticated so data exchanges can happen.   

Hi, I'm getting below error after installing IFS BRES.Does anyone know how to fix this.Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). ,  with above error im getting another one.Template rendering Exception:  Object reference not set to an instance of an object., . Error not related to report design. Therefore report not saved to error folder. Last successful execution log entry: Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). , 

What is the purpose of “Refresh Cache Full”, what does it do and why is it used?  Thank you in advance.

(IFS CLOUD)Hello,I have created the Inventory part with multiple serial parts connected to this, to use them for Rental functionality. In Inventory Part in Stock, One of the Serial Part is showing as Reserved (Reserved Qty: 1) with Ownership as Company Rental Asset. How I can un-reserve the part to make it  Available to use on other projects?

HiNew to the Community Forum as a Partner - I was just wondering if anyone had come across any way in the Academy Courses to review Knowledge Check questions, once you’ve passed the Knowledge Check? I got one question wrong so, I would like to know which one it was I got wrong so that I can bone up on the course material for that particular section before proceeding to the final Knowledge Check.Is there any way to do this? Many thanks.

Hi,I can not enter https://formauth.ifs.com/. Can you help me? 

Hi, I am Mehmet from Polipa Plastic. I need to add new users in IFS Lifecycle for technical support. 

Hi All, In the Past when we had Serial Object related items delivered to Customers and activated these Customers and products (Serial Objects) as Consignment stock we saw that the parts where in Inventory at the Customer.Than when we created an RMA to return these Parts.When the product arrived we try to receive, but than the system would generate the following message :“ First the product needs to be consumed, before you can receive it “We than had to go to the “Customer Consigment Consumptions” and click Report Consumed. At that point the ownership was transferred from Company owned into Customer owned.We than would go back to the RMA and receive it in our stock as company owned again, without any problems.This was the case in 22R1/22R2, which was really good!The only thing we saw was that when the customer was not the same on the RMA than where the stock was laying we would not receive a message and we had the product on stock, but also the same product/serial object in Inventory at

Hello Experts,I need your advice on a scenario.For our client in 23R1 cloud version we are creating a fresh new order report. We would be creating new model file. All other components like RDF , Layout will also be created newly.Is this considered as Modification or Configuration (In terminology of CRIM) ?My understanding is that it is not modification as we are not touching the core.Can you please let me know your thoughts on this.Regards.Shashank

I’m working on a project to clean-up and update all the Building Addresses for our offices.My thought was if I had an SQL DB that assyst could pull and synch the location Data, we could automate the changes in assyst whenever the SQL DB is updated. But I couldn’t find what I was looking for, probably due to not knowing what I should be looking for in the docs.I’ve checked the assystETM, and Database Table: Building documents online,  which if I’m not mistaken, if I created a table that matches the Table structure it could be imported.Any ideas and/or suggestions greatly appreciated.C.

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it  in more detail with our IFS consultant.

Hello everyone,We are using ifs print agent on 2 differents computers (Windows 11 OS, 16giga ram and the computer is not doing anything else excepted executing print agent 24/24 and 7/7) for our production labels.We are on ifs cloud latest release and version.For some unknow reason sometimes one of the print agent stop to work (sometimes the rest services and server avaibility turns to red, sometimes it’s still displaying “status ok” but in reality nothing work anymore). The log file isn’t telling us why and the origin of the problem.It also already happen that both ifs print agent on both computer stopped at the same time, we had to uninstall/reinstall the print agent to make it work again.Does anyone else already experienced that kind of problem ? It is mandatory to install this on a “dedicated” server ?Thanks for tips and answers.

Hi, I need a Quick Report with GROUP, ORDER, SUM, ROUND, etc, like a SQL Statement very complicated, but I need the “Row Type” in this quick report, like this: (this is a proposal) I know that this not exist., but I need have navigate to a subcontract with “View details” but with SQL Statement. Atte. Javier García.