Supply Chain

Hello,We accidentally created a customer and need to delete the account. When trying to delete we are getting the following message:“The Customer Info "PHI-REPGSSNA-US" is used by 1 rows in another object (Credit Collection Info).” Wondering what screen we need to look at to remove this associated record? Any help is greatly appreciated.Thanks,Kyle

We have a requirement to raise an order with a supplier and pay for the full order in full. The finished stock will be held with the supplier and we need to then instruct them where to deliver amounts of stock to our customers as the customer orders come into us. We need to see the quantity of stock held at the supplier and as it is consumed what is left.Some customer orders will incur a transportation cost and that cost would be picked up by us and not the customer.Does anyone currently carry out this process or a similar one that could explain best way to achieve this. Required scinario: My company places order for 1000KG of item A with Supplier1Supplier1 invoices my company for 1000KG of item A but stores Item A on their site.CustomerZ raises order for Item A with my Company.My Company sends delivery instructions to Supplier1Supplier1 delivers Item A to CustomerZ and informs my company delivery complete.S

Hi all,I’m working with IFS Cloud and trying to retrieve the Commodity Group 2 field from the Purchase Requisition Lines page. However, I can’t find it in Data Source Designer within the PURCHASE_REQ_LINE_ALL view. From the Debug Console, I see the following details: • LU Name: PurchaseReqLine• Projection: PurchaseRequisitionLinesHandling• Entity Set: PurchaseReqLineSet• Entity: PurchaseReqLine• View: PURCHASE_REQ_LINE_ALL• Component: PURCH I’ve checked the columns in the PURCHASE_REQ_LINE_ALL view, but I don’t see Commodity Group 2 listed. Is it possible that this field is stored in another table or fetched dynamically through another projection? If it’s in a different table, would anyone know the correct join conditions or an alternative where query to access it?Or is this field perhaps derived from a different entity that I should be using? Any advice on where to

When trying to recalculate Price/Currency it works fine within the custom order then selecting the line and RMB recalculate Price/Currencybut when i try to do this from the customer order line view it errors.on investigation i have found that there are 2 Currency columns in the customer order lines viewWhen i look at the system info one sql column is CODE_G  the other column: when i query  customer order line in SQL i get the following resultsselect co.code_G,co.CURRENCY_CODEfrom ifsapp.CUSTOMER_ORDER_JOIN cowhere o

Hello, New to Cloud from Apps 09. Currently in Apps 09 when creating a new Customer schedule agreement part - you need to add in the Customer order number into this field, which we create by zooming to an additional page to create the customer order.  In Cloud when creating a new Customer schedule agreement Part there is no option for a Zoom/Detail button to be able to take you to the customer order page. Can anyone advise if this is possible? Can’t seem to see anything in Page Designer.  Thank You in advance 

how do delete/reverse a Supplier Request after it is converted to a Supplier?

Dear community,when customer order lines are entered, the customer looks to supply the items by analyzing availability at all the company's sites, but also at other companies in the group, in order to respect the customer's wanted delivery date in the 1st place (whatever the source), and the 2nd criterion is distance.Have you dealt with this type of case?We haven't succeeded in using the sourcing rules.Have you used this method or another, with what parameters?Combined with Source Order Lines manually/automatically? Any help or documentation on these subjects would be most welcome!ThanksRegards,Isabelle

Hello community! first question here.IFSAPP10 upd 10Is there any way to restrict the “Issue” option in a material requisition?I modified the permission sets to disallow manual consumption but the image option still appears.It is allowed for the user to reserve the material but not the consumption as it depends on another part of the company. The user only has this set of permissions in addition to the basic ones.Material RequisitionPermission set Thanks in advance!Regards.

Hello,I have configured the putaway feature and I am able to generate transport tasks using the “Refill All Putway Zones” function but when I attempt to use the “Receive Into Arrival, Perform Putaway” at time of register arrivals I get this message “No putaway location could be found for 1000 ea of Part 70-050598-00, Revision 2 currently stored at Location 3045". Is there another configuration that needs to be done for receiving? Thanks.

how IFS Cloud handles Customer Orders (CO) linked to External Projects? In Apps 10, the system allowed pre-posting without needing a Project Activity, but in IFS Cloud, it now enforces that an External Project must have a Project Activity before allowing pre-posting? Thank you.

We have one site that receives and manufactures on Monday - Thursday, but we ship Monday - Friday. We had to set the Manufacturing Calendar M - F so we could get Need Dates on Friday (all work center calendars M - Th). We tried setting the site distribution calendar M - Th and set a delivery route on all customers for M - F but that didn’t work. All of our suppliers/customers are shared among multiple sites and our other sites do receive on Friday. Not sure if this is something for supply chain matrix for site, but looks like you have to do all suppliers and supplier addresses individually with other mandatory fields like lead times we don’t care to set there. Any ideas would be super helpful.

Hello, just in the process of testing the RMA function and can’t seem to see an option to return to stock (which is what physically happens), have I not set something up in the background correctly? I’m logged in as IFSAPP so shouldn’t be a permission issue. Please see screen shot below. 

Hello,We have an external system for purchasing some consumables thats delivered by our supplier.This is user friendly and appreciated by our users.But of course because it’s external we do not have purchase orders in IFS as we would like to have for better spend analysis etc..and also to be able to match the invoice that arrives from the supplier.We are thinking about an integration that creates the purchase order based on what our supplier buys in the external tool.  What technology in IFS should you use to manage that?  In this case punch out is not an option for us.  Thanks for advance, any input is appreciated.// Johan

Hi,I’m getting below standard IFS error when trying to receive one PO"This Purchase Order is associated to one or more Purchase Order Change Order(s). When using Purchase Order Change Orders, all changes needs to be registered on the Change Order and it is not allowed to register changes directly on the Purchase Order."Does anyone have an idea of what could be the reason for this?  Thank You! 

Hello,    Currently have a customer that creates a handful of OEM parts designated for key customers, and do not want those parts to be available to their other customers.             I’ve been able to create multiple assortments and when creating a CO, the system will only pull in the parts that are assigned to that customer.  However, if I create a sales quotation the system will allow me to pull in all parts vs just the ones assigned to that specific customer             I attempted to convert the sales quote into an order and the system will throw an error message that those parts are not assigned to to those customers, so that part works however customer does not want to mistakenly quote certain parts.             Any help or guidance would be greatly appreciated Thank you,Joe

Our Finance Team (in Viet Nam) has a request to edit Tax Code in Purchase Order Lines and they need to perform this change without creating a Change Order.The main reason is due to government regulations changes from time to time, so they need flexibility to edit Tax Codes in Purchase Order Lines. We have done some internal investigations and noticed that “Planned Delivery Date” can be changed even after Purchase Order Lines have been authorized but Tax Codes cannot be changed without creating Change Orders.Does anyone know a valid reason for this? Thank you 

We have several companies in our instance that use different accounting calendars.  IFS only seems to allow one set of Statistic Periods.  I was wondering how other companies handled that 

Hi all, I have a service contract connected to a work order. That service contract has an invoice type “fixed price” that means that every material issued or time reported will not be invoiced on the customer invoice but because they are costs of the work order the lines exists in the tab “sales” on the work order. Our client doesn’t want the lines with 0€ price to appear on the customer order or customer invoice. There is an option to do this, as in the following picture:  But the client wasn’t 100% satisfied because they can have multiple lines and multiple work orders in a month to do this. I would like to know if anyone knows a better option that allows us to define that when we have a line that the cost will not be invoiced to the client this line will not appear on the customer order

Hello,i have issue that between this O100004171-O100004178, 2-3 PO’s are missing and they were never created in the system.what the reason for this missing PO sequence.Regards, Kruthika

This is about customer return of goods in a multisite order flow between two different companies.My customer is on IFS Application 10 Upd.11.The starting point is: A Customer Order is created with customer EXT in Company A and site A with direct delivery to the customer EXT from Company B and site B.The customer order is fully delivered and invoiced, both to the customer EXT and the internal customer A. The delivery of the customer order line from company B on site B is delivered in two different shipments and handling units. This means, there are two different DIRDEL messages sent to the connected purchase order on company A (site A) and results in two different purchase order receipts for the purchase order line.The next step is to create an RMA from the Customer Order on Company A and site A. All quantity on the order line shall be returned.In the RMA created on site A, the returning supplier will be company B, and the returning site will be Sit

Issue:In the Export Control System, parameter, there is an option to Enable Export Control for Supplier Return.But when we create a new Purchase Order Return there is no interaction with the Export Control Module. the return is connected to a shipment and the process doesn't trigger any export control Kindly refer to the attached PDF document which explains regarding the customer reported issue.

Hello IFS Community,I am experiencing an issue with the Perform Site MRP process. Specifically, the step 'Site 01 removal of MRP distribution orders started at 20250219 18:18:14.' which normally takes less than 30 seconds to complete, has been taking up to 30 minutes today. I am unable to understand why this is happening.Has anyone else encountered a similar issue? Any suggestions on what to look for or how to resolve this would be greatly appreciated.Thank you in advance for your help!Best regards,Marcus IFS Cloud 23R2 SU10

Today when I send an operational report (OA) to my e-mail the file gets the name CUSTOMER_ORDER_CONF_REP_39XXX. Is it possibly to have the filename be for example the order number?

Hello,In the Purchase Orders screen and Purchase Order > Order Details tab i can see the Project id.But in the Purchase Order Line level Project id, Activity ID is missing.What might be the reason for this issue.Regards,Kruthika

hello ,how to cater scrap material(assests,waste wood, paper, non capital item) in ifs,finance want to run whole process on ifs, till account receivable ,we sale over scrap material, multiple vendors participate who give highest bid we awarded to them  ,in the scrap every thing asset part and consumable part