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Hi, 

   my project’s scope is manufacturing -> Sales -> After Service (EAM)

   so, for Customer Order line, we will check “Create SM Object” to make IFS create “Serial Object” automactially when the order get deliveried.

 

   while, we found that after “Delivery”, we cannot undo the delivery, IFS don’t allow to do this(because there is a Serial Object).

   Is there any workaroud for this?

 

     thanks

Hi @Shou ,

As per the current design functionality, you cannot "Undo Delivery" if the order line has "Create SM object" checked.  This is because a serial object is created in maintenance.  Therefore, there is no undo delivery in this situation.  The only option is to RMA the item back into inventory.

 

Thanks & Best Regards,

Nethmini

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