Service (Touch Apps, MWO, MRO)

Is it possible to connect automatically an existing document to a new one?Our need is, for a dedicated doc class, a same document is always connected to a new document of this doc class.

Dear All,IEE Version: IFS Application Version 10 Update 7I am looking for a functionality on work assignment to track time in two below scenarios. My customer is from service management background:Customer personnal (employees) are working in morning shift (6AM to 6 PM) and night shift (6PM to 6 AM) with 12 hours duration each. When work task duration is for more than a day multiple work assignments get created based on HR Schedules. We have status - assigned, accepted, start travel (onroute), waiting at location, work started, pauses and work completion for work assignments currently in standard application. Customer wants to track additional statuses for handover of work between the shift personals at the end of shift and want to track the status for travel back on the work assignments. Is there a way to do that ? For morning shift personal if the work is scheduled to start at 6 AM at customer’s client location then he will start planning work at say 4 AM (planning for necessary tool

Hi,It did a few months since I am in IFS world. We are working with a third-party company to put in place a transaction site, all transactions must enter to IFS, and one problem we are having is that we need to create the customer in IFS once the transaction finalized. I found all documentation and I didn’t find any BizAPI to create customers. Does anyone know how to do this? I try to find documentation explain how to create a webservice on IFS but I didn’t find it.Thanks,

We are running Apps10 UPD8.We are currently testing moving our document repository from the DB to an Shared Folder.  We are getting a lot of “failed to move” errors with File not found in the repository 'DEFAULT' on the individual files listed.  Digging into it further I foundFiles that have this error in our test environment cannot be viewed in our Production environment. In the majority of cases, there is no “Checked In” record in history and the view button is not enabled on the General tab. In a few cases, there is a “Checked In” record in history, but view errors out when it can’t find a file. I have not yet established if there is a pattern associated with our IFS version when the document was created (Apps8 vs Apps10).I’m thinking about doing the following to move forward.  I’m wondering if anyone else has run into this and has recommendations on what worked.Plan to go forward.This error really means the file doesn’t exist so there is no “get the file back” in this scenario.  Th

Is there anyway to perform a spell check on any IFS field?We are planning to use Service quotations, which will produce a quote letter to be sent to our customer. There will be multiple users and spelling mistakes may happen. We would like to pick these up before sending the service quote to the customer.We will be using a free text style field to enter details that will appear on the letter (produced via a crystal report).

I created an IFS report rule that would auto attach a report PDF file to the linked business opportunity header. I would like to mention that the Report ID being used was built by someone else for us. This environment is on Apps 10 UPD8.The action type is set to ‘Check In To Document Management’. The ConnectedLU = ‘BusinessOpportunity’ had to be manually added, it was not found in the list of values.I created a new document class ‘600’The issue I’m having is that after clicking on the RMB in Business Opportunity to run the report and the PDF is created the Report Rule does not run at all, nothing gets attached to the selected BO. 

what in the line codes advise whether or not it is something to be sent to the voucher when being billed?i have billable unchecked but it still gets billed. We have codes that dont go over and we’ve done identical settings but they still come over. 

Unable to edit Filters that were created with current account. Filters were created and sharable., but now are grayed out and seem to be view only.As an admin, is there a way to gain access to these filtersUnable to edit Filters that were created with current account. Filters were created and sharable., but now are grayed out and seem to be view only.As an admin, is there a way to gain access to these filters

FSM6 Update 7 There is now a Mobile tab in the notification message screen. What does it do and how is it used?

Hello,I hope somebody out there has experience moving documents from the database to an FTP Server.We are on IFS 9.  In my screenshots below I have a document class in the database called APPE and I want to move the documents associated to this document class to an FTP server.I have created two repositories in the EDM Basic>Repositories windows. One line to indicate that APPE_R1 has the doc class that I want to move and another repository line APPE_R2 to accommodate the transfer of documents to the FTP repository.Then I have used the Change Document Repository Wizard and the first step makes sense as shown in screenshot below however then I am presented with a second page where it seems to be I have to allocate a document class again? I am confused about this screen, furthermore the Doc Class field does not offer a list of values.I hope somebody can give us a word of advise on this matter.Many thanksMiguel 

Hi,I have connected an object to a document for Engineering Part Structure in the Objects tab on a document revision.  But I cannot see the document on the Engineering Part structure itself.  Is there another step that needs to be taken in order for this to appear on the Engineering Part Structure?Also, where is the set up to add items to the connect object list that appears on the document revision itself?

What is the opportunity in the call center to use the handover object for RMA ?In fact, when creating a RMA directly from the customer order header through the RMB “handle RMA”, all the customer order lines are automatiaclly fetched into the RMA in one click. And If I well understand the handover object, RMA is automatically linked to the parts which was associated manually in the business objects tab of the case. This means that if we have several lines to be returned by one customer, we have to link them manually to the case. Is it correct ?As per me, it takes much more time to use the handover function for RMA and do not really understand the purpose of such a function. And I have an other question :Why we cannot find in the attachments panel the case in which we link some business objects. For example, if I link a case to a customer order, this CO is not in the business object tab of the case and vice versa, if I link manually a CO in the business object tab of one case, I cannot f

Custom fields are used for more than one reason in many screens.I wanted to give you information about the situation that may be overlooked in the process operation in the use of Enum (Enumeration), which is one of the current use cases, and it will be difficult to find the error in the future.I will try to explain the current situation in detail by following the process steps.  1.) First, let's look at the values ​​of an enum field added in a standard way.  2. Let's delete any value in Enum from Enum menu and synchronize.In ordera-Pe check removedb-Enum Sonchronized3- Even though the enum has been changed and synchronized, now when we open the Custom menu of the screen, everything looks synchronous as if the screen has not changed at all and compilation is not requested again.Synchronization is not broken and the currently converted value is not displayed on the screen. 4- However, when we change the title of any Custon field on the current screen or when we add a new custom field, we

Getting the error when updating the change password field for the person record.Error :Row(Person, was changed after it was selected. reselect and try again.Am able to update rest of the fields in the person record. So am not able to change the password for any person. 

Hello  When the address field is printed out in excel, it moves to the next line. You can fix this error with existing code.replace(t.address ,chr(13)|| chr(10),'' ) '' )  The address field contains ASCII code. Chr (13) || He was doing it with the chr (10) CODE. You can fix this problem with the Replace command. 

PSO Administrator permission has been disabled?Default Administrator account for which permission has been disabled by mistake. So how to retrieve it back.Because of disable we are not able to access all the function. 

Hi,How do I enable adding of Primary Key/Child Key on custom tabs that have been created? You can see from my screenshot that the “+” icon is not available when I create the custom tab.   

Hi all, I’m looking for PPT slides for IFS Touch? Thanks.  

I need to change the DDLB values when i click on a new button. Based on a header attribute I want to  populate a tab listview column(combo box) with certain types of data relevant to the header attribute. I tried client scripting but I couldn’t see and methods that allows me to do it.  Any suggestions?

I want to change value of duration field in the schedule board from Minute to Days how it can be possible ?

Scheduled process not running ?We have configured the scheduled process in a new environment. But the scheduled process is not running . The same schedule process in running in other environments.Kindly need your support to resolve the issue. 

Which parameter need to checked for user account validity in PSO?My PSO user account is getting disable automatically after few days. How to set the user account active always or where do i need to check the validity(no of days) of the user in PSO.

What is difference between lobby in ifs 9 and ifs 10 v.Could we create dual axis line chart into lobby.If yes,Please let me know ,how

Hi all. I anyone using Handling Units and DESADV EDI? We need to configure a Packing Instruction that has a pallet/base and a cover/lid (with multiple smaller handling units stacked in between). We have added the lid as an Accessory in the Packing Instruction but it does not show up in the DESADV. How should we incorporate it? As a handling unit level along with the base? Are Handling Unit Accessories for internal use only? Thanks in advance. Ged P.

I am being told that IFS Contract module does not produce a credit when equipment is removed from coverage during a contract billing term and that I need to manually calculate the credit due the customer.  Can anyone advise if this is accurate?  I find it very hard to believe that a Field Service Contract billing system does not have the functionality to generate a prorated credit for inventory dynamics in a service environment.