Service (Touch Apps, MWO, MRO)

what in the line codes advise whether or not it is something to be sent to the voucher when being billed?i have billable unchecked but it still gets billed. We have codes that dont go over and we’ve done identical settings but they still come over. 

Unable to edit Filters that were created with current account. Filters were created and sharable., but now are grayed out and seem to be view only.As an admin, is there a way to gain access to these filtersUnable to edit Filters that were created with current account. Filters were created and sharable., but now are grayed out and seem to be view only.As an admin, is there a way to gain access to these filters

FSM6 Update 7 There is now a Mobile tab in the notification message screen. What does it do and how is it used?

Hello,I hope somebody out there has experience moving documents from the database to an FTP Server.We are on IFS 9.  In my screenshots below I have a document class in the database called APPE and I want to move the documents associated to this document class to an FTP server.I have created two repositories in the EDM Basic>Repositories windows. One line to indicate that APPE_R1 has the doc class that I want to move and another repository line APPE_R2 to accommodate the transfer of documents to the FTP repository.Then I have used the Change Document Repository Wizard and the first step makes sense as shown in screenshot below however then I am presented with a second page where it seems to be I have to allocate a document class again? I am confused about this screen, furthermore the Doc Class field does not offer a list of values.I hope somebody can give us a word of advise on this matter.Many thanksMiguel 

Hi,I have connected an object to a document for Engineering Part Structure in the Objects tab on a document revision.  But I cannot see the document on the Engineering Part structure itself.  Is there another step that needs to be taken in order for this to appear on the Engineering Part Structure?Also, where is the set up to add items to the connect object list that appears on the document revision itself?

What is the opportunity in the call center to use the handover object for RMA ?In fact, when creating a RMA directly from the customer order header through the RMB “handle RMA”, all the customer order lines are automatiaclly fetched into the RMA in one click. And If I well understand the handover object, RMA is automatically linked to the parts which was associated manually in the business objects tab of the case. This means that if we have several lines to be returned by one customer, we have to link them manually to the case. Is it correct ?As per me, it takes much more time to use the handover function for RMA and do not really understand the purpose of such a function. And I have an other question :Why we cannot find in the attachments panel the case in which we link some business objects. For example, if I link a case to a customer order, this CO is not in the business object tab of the case and vice versa, if I link manually a CO in the business object tab of one case, I cannot f

Custom fields are used for more than one reason in many screens.I wanted to give you information about the situation that may be overlooked in the process operation in the use of Enum (Enumeration), which is one of the current use cases, and it will be difficult to find the error in the future.I will try to explain the current situation in detail by following the process steps.  1.) First, let's look at the values ​​of an enum field added in a standard way.  2. Let's delete any value in Enum from Enum menu and synchronize.In ordera-Pe check removedb-Enum Sonchronized3- Even though the enum has been changed and synchronized, now when we open the Custom menu of the screen, everything looks synchronous as if the screen has not changed at all and compilation is not requested again.Synchronization is not broken and the currently converted value is not displayed on the screen. 4- However, when we change the title of any Custon field on the current screen or when we add a new custom field, we

Getting the error when updating the change password field for the person record.Error :Row(Person, was changed after it was selected. reselect and try again.Am able to update rest of the fields in the person record. So am not able to change the password for any person. 

Hello  When the address field is printed out in excel, it moves to the next line. You can fix this error with existing code.replace(t.address ,chr(13)|| chr(10),'' ) '' )  The address field contains ASCII code. Chr (13) || He was doing it with the chr (10) CODE. You can fix this problem with the Replace command. 

PSO Administrator permission has been disabled?Default Administrator account for which permission has been disabled by mistake. So how to retrieve it back.Because of disable we are not able to access all the function. 

Hi,How do I enable adding of Primary Key/Child Key on custom tabs that have been created? You can see from my screenshot that the “+” icon is not available when I create the custom tab.   

Hi all, I’m looking for PPT slides for IFS Touch? Thanks.  

I need to change the DDLB values when i click on a new button. Based on a header attribute I want to  populate a tab listview column(combo box) with certain types of data relevant to the header attribute. I tried client scripting but I couldn’t see and methods that allows me to do it.  Any suggestions?

I want to change value of duration field in the schedule board from Minute to Days how it can be possible ?

Scheduled process not running ?We have configured the scheduled process in a new environment. But the scheduled process is not running . The same schedule process in running in other environments.Kindly need your support to resolve the issue. 

Which parameter need to checked for user account validity in PSO?My PSO user account is getting disable automatically after few days. How to set the user account active always or where do i need to check the validity(no of days) of the user in PSO.

What is difference between lobby in ifs 9 and ifs 10 v.Could we create dual axis line chart into lobby.If yes,Please let me know ,how

Hi all. I anyone using Handling Units and DESADV EDI? We need to configure a Packing Instruction that has a pallet/base and a cover/lid (with multiple smaller handling units stacked in between). We have added the lid as an Accessory in the Packing Instruction but it does not show up in the DESADV. How should we incorporate it? As a handling unit level along with the base? Are Handling Unit Accessories for internal use only? Thanks in advance. Ged P.

I am being told that IFS Contract module does not produce a credit when equipment is removed from coverage during a contract billing term and that I need to manually calculate the credit due the customer.  Can anyone advise if this is accurate?  I find it very hard to believe that a Field Service Contract billing system does not have the functionality to generate a prorated credit for inventory dynamics in a service environment. 

Hallo You can attach a document in easy way. I’m looking for a list of invalid characters in the filename. So we know it what is allowd.Windows not allowd the character above.Is there any restriction in IFS App 10 Update 8? Best Regards,André

In FSM6.5 installation, where the installation log files will be stored during on- Premise Installation? I need the path where the installed log files will be stored during the on-premise installation.

Hi, I have access to the IPC Document section in Aurena - this is not configured in my environment. Is there IFS recordings on how to do the configuration?Academy Training?Knowledge in the group? Please let me know. ThxIlona

Is it possible to add text to the service report (Work Report) in the Mobile Work Order touch app? Is it possible to add my company logo?

Looking to create a business rule when a request is deleted. Deleting the request also deletes the associated request event data so once it is gone i cannot retrieve it.i attempted to make a rule that activates both before and after delete but none have been successful

Can anyone tell me how the picklist shipment creation's consolidation works with the Shipment Grouping Rules?