Service (Touch Apps, MWO, MRO)

Tetra Pak uses Pool Keep tasks to report Internal work. The pool keep tasks stay in the mwo app for a long duration and due to that if all the pool keep tasks are allowed in the app it may cause performance issues. Due to this we have introduced an entity filter, which will filter out the Pool keep tasks belong to the Resource’s Primary site and will synchronize to the mwo application. This works fine in the mwo users perspective as they only see the pool keep tasks belong to the primary site.  However, creating the entity filter does not stop triggering the Push Queue by the unwanted pool keep tasks. Even though they are (pool keep tasks created for sites other than the primary site) not shown in the app, the Push Queue keep getting triggers. This can cause Performance issues.  To stop push queue getting triggers, the ownership query of the Entity need to be altered. This cannot be done through configuration. It must go through a CRIM (customization). This request is to have the possi

We are in IFS10 We are trying to use the MRO Shop Order Screen to Receive non-functioning parts.Then make a determination that the Parent Part is bad but salvage some child parts (Piece Parts).  We would like these child parts to end up in inventory.  We want to track the labor and cost of the child (piece) parts.The MRO Shop order screen does not allow us to add records at this time.  Possible basic data set up that needs to be completed.

Hello to everyone,We’re looking to work with mobile devices and found that when the Work Task is trasferred to the mobile, we cannot anymore update the status from IFS Cloud (even if we use the APIs, please see screenshot below). Does IFS have API/Projections that updates Mobile (which will update later IFS Cloud)?  

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

Hi All,I am new to this IFS cloud MWO services, is there anyone help me out to get any technical documentation or helping guide how to start development on Mobile Work order in cloud environment.

Hi experts,I see two types of main error in Customer as below.  regarding the error 1, what can we do to sort this, it seems this is happening when there is no DB record but we see many such errors. Does that means data got deleted? Regarding error 2.Can we ignore failes appliction messages connected to mobiles  if the same marked as completed in Sync transaction screen as stated in below post, if I am not mistaken? Appreciate for your input. Best Regards,KM

Hi all, We have gone live with Cloud 23.3 mWO Service Engineer app. Many of our techs are reporting the app crashes often. I’m suspecting it is when the app goes to background tasks and the returning to the main screen. Has anyone seen it before? Is it an Android thing - perhaps trying to kill background jobs?The devices are on Android 13 (Galazy A34 5G)  

Hi All.I’m facing this situation where it takes a long time to sync a single task to mobile user, about 30 40 minutes. The user need to initialize the app to receive the task. Using Apps10 UPD17, MWO Maintenance app Aurena. Sync Task [10565723] of User [FRSA] Device [27559] - Still executing... Database Process is waiting for MWS. Any ideia what might it be?  

Hi Community,Why will MMO triggered this kind pf failed Transactions even though the start work is not later than finish work as shown in the screenshot below?   Thanks for your input. Mesh 

Hello,Can some one suggest the way to configure CRM Companion in Touchapps.Getting error when trying to enable (the same is attached). Please adviseregardsPankaj 

Hi, as it is shown even though there are no null value, it throws the error. What is the problem? Anyone have experienced that before? BR 

Hi All.Does anyone know if there is a fix for this case?In APPS10 UPD17, using mobile Aurena apps MWO Maintenance, I’m getting this error as the user sign in eform.All of the other answers sync but the SIGNATURE no.My event is based on the SIGNATURE answer.This happens for a couple of users. I think maybe is the size of the signature that They do. ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Execute Online SQL" on "C_MOBILE_NAO_CONFORM" has failed. Please contact your System Administrator to manage the Event Actions. ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSPET.ERROR_SYS", line 140ORA-06512: at "IFSPET.ERROR_SYS", line 341ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2195ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2201ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.C_MOBILE_NAO_CONFORM_EVU", line 28ORA-04088: error during execution of trigger 'IFSP

Hi all, Have an issue with some parts that were added on the work task and sent to mWO (service engineer) aren’t showing the issue button. When I add the same part manually within mWO itself, the issue button shows. Any idea why? Android and Windows app show the same behaviour. Thanks  

I have been asked a question from a client and this may be for all you Fleet Management and HCM gurus!  The customer wondered if we have the capabilities of getting GPS tracking functions and  whether we have the facility or record drivers in the operation of their trucks.I know mWO has GPS functionality but has anyone ever encountered these requests outside of the use of mWO?  There are devices that do both and can be integrated with other systems. Any input would be appreciated!  Thanks!

Good Afternoon, Can someone please help with how I restrict the list of Work Types available to MWO Users when creating New Work? I have created a Permission Set Filter for the following Entities:Work TypeJT TaskActive Seperate but the work types are still showings so I wondered if I had created it incorrectly:  

Good afternoon, We are trying to cancel a Customer Order in Planned status originated from an Work Order, so we used Revoke Approval of the Invoice Preview.The background job goes into error, asking for a Cancellation Code. Where can I enter the Cancellation Code? Thanks,Cora

I’ve read similar topics but the answers are not helping in my scenario. Currently, when a transport task is executed, mobile users must either do a full initialization or need to manually sync ‘inventorypart’ and ‘inventorypartinstock’ in order for the recipient to get an in-transit record to receive the part. What is the most efficient way (and causes the least performance reduction) to make these entities sync after the transport task has been executed? Is there a custom event that needs to take place, do I edit the entity to sync ‘on changes’, etc..? Thank you for your assistance.  

When we move a part Via MWO using Transport task from one Remote warehouse to another remote warehouse, ever time receiver Remote warehouse User through his mobile has to initialize, then it will show in move stock screen, its not working when we Sync, is there any setup we missed, can any one know to avoid initialization process. 

Hello, The Work Task Cost Code Rules indicate that Internal Customer can be used as a criteria.Where on the Work Order or Work Task can I enter an Internal Customer? Thanks,Cora

Can anyone Guide me how to import new SSL Certificate on IFS TOUCHAPPS.

I am trying to put custom fields visible through Column Chooser option. As i move the Custom objects from hidden Objects to Visible objects, It is not becoming visible and disappearing from visible to Non visible fields. Can anyone help here? 

When the MSC2 and C55 posting control is tested i do not get the expected result.The C55 in my understanding should use the Resource - Maintenance information - DepartmentThe MSC2 in my understanding should use the Employee Maintenance information ie the HCM module Employee Assignment - position. The current behavior for C55 and MSC2 seems to be 100% the same. The Resource - Maintenance information - department field is used as field for the posting control.Please verify and explain why two different posting controls has been created and how to use the HCM Organisation  position in the T1 and T2 setup. The most common setup is to use HR cost center in the T2 rule, as the home cost center will get the credit posting in a best practice setup.  

I’m getting following error in Error in IFS account Manager app 9 (Mobile app)  

 HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this 

We are utilizing IFS 10 and moving into Aurena. I am looking for the documentation about Maintenance Surveys to document how to set them up and their capabilities. I am also wondering if a survey can be attached to work task steps or task templates I did not see that as part of the workflow configuration yet. How do you allow a tech to save where they are if you are not utilizing MWO? Finally, can surveys be linked or utilize the measurements in IFS?