Service (Touch Apps, MWO, MRO)

Within Ad-Hoc Purchasing Basic Data, you can add a Maximum Spend Limit but this is not enforced, i.e., the Engineer can still add a PO for a value over that limit.Is there a way to prevent this, i.e., to stop the PO being Released and then follow the standard PO Auth Rules?Alternatively, is there a way to add No Part Lines to Purchase Requisition on MWO? 

Good afternoon, I created this custom entity: Now i need in the following page designer: Now i need to add a tab with a list with the custom entity i created earlier. The entity i created is not showing in the creation of list in all elements.Can someone help? With the best regards,Francisco Lopes

Dear Community,We have recently moved to IFS10 and are about to start using the MWO.For field service, the technicians carry inventory with Availability Control ID on it, so it will not be picked on regular orders.We do want the techs to be able to issue this material on the Work Task in MWO, but right now when material has Availability Control ID on it, it shows in MWO as “no stock”.What can I do to allow techs to see and issue material in MWO, keeping limitations for picking by production team?Best regards,Robbert

Hi All, We can see that the lists are used cards in MWO (Mobile) in Aurena Native. If we navigate to the page designer (My Work Page), we can see the list is there, but the attached card (MyAssignmentCard) is not visualized. Can’t we add new fields to the cards through configurations in IFS Cloud 23R2?  

In Apps 10, we use “select work tawsk template from Item Class” to reduce the number of options to select from. I can’t see this functionality in Cloud. Is it in the pipeline ?

Can anyone explain how to create a Command button that links to a Lobby like below “out of the box” example on Customer page:This button links to a lobby without creating a new tab in the browser.It is possible to create a button via an ExternalNavigationLink, but it creates a new tab in the browser, and this eventually clutter up the browser and makes it more difficult to navigate on mobile devises.

Hello, i have a requirement where i need to change the colors of these tiles into another colors. Basically i would like to understand if there is a way to change the color of each tile individually so that for example, the tile “My Work” would be blue, tile “eForms” would be green, and so on.  Thanks, Francisco Lopes

Hi, Is it possible at all to move pool work to my work while in offline mode? Thanks,George.

How to Automate - creation of Service Contract in IFS clould (Aurena) instead of manually entering one at a time  ? 

Hello,We are looking for a way to track defective parts removed but not necessarily return back to defective-stock.Either via MWO or directly in IFS, but without creating a stock transaction.We are currently running Apps9, but within a short time frame going to Cloud instead, so question goes for both systems.Thank you,Michael

How to increase the Touch Apps Server Sync Service Time out from IFS Application in Apps 9.

HiI am currently working with a client who requires the ability to raise purchase requisitions in MWO Service app. When I open the option New Purchase Requisition I cannot see any parts in the LOV.Can someone explain the setup required to view parts in LOV for the purchase requisition please.I’ve read the 23R2 Demystified and it does not give me the information I require.Note : I have a Purchase Part and Supplier for Part.ThanksG

Why MWO allows to report tool even though the tool is not check in and checked out by another user? whereas in IFS cloud it throws an error “Tools/Equipment already in use” 

How to extend the session life time of touch apps?

Hi experts 😊There is an issue of Travel Button not available in Work Details. When the work is accepted, there need to be a Travel button for the worker to set its status before Start Work.However, Travel Button is available in My Work WindowIssue affects for every user.Workflow Configuration allows Travel.Does not have multiple Workflow Configurations with the same filtration but different weight.All other Travel related actions are available from Work Details (Stop, Pause, Continue) I would greatly appreciate any insights you could share on the actions required to visualize the Travel button in Work Details. Thank you 😊

Hi All, We have been live on mWO in Apps10 upd18 for almost a year now and still are not completely stable. We currently have about 80 techs that use mWO and run into varios issues namely.The data does not sync and there are missing transactions in IFS ERP Apps errors such as sync failing Apps slow performance.We would like to hear from other customers who are live on mWO and their experience. I have heard about other customers using mWO for a higher number of techs and I would love to understand the set-up and how mWO is working for them in a production environment. Thanks,Nitin Kadam

Our technician is trying to upload the media from the camera option but if in any case transaction fails then with the camera option media is also getting lost so we advise saving the media first and then uploading via the gallery media option.To avoid the issue is it possible to disable the camera option (icon) from the device while adding the attachment?Please let us know how we can solve this issue.  

We do not want to allow Sales persons to be able to Add/Delete customers.What do I need to alter in permissions to allow them to view Customers, but not have full access to customers?Don’t want to see that ‘Delete Customer ‘ button at the bottom of a customer page at all.

Hi,Does anybody know if it is possible to complete a work task in MWO and then be able to add the signature at a later point. Is you can go into the debrief tab in MWO but it does not allow me to amend the signature.Thanks,George.

Hello,Is there a way we can find the Entity and View associated to the ‘Work Status’ screen in mWO Service in Cloud 22R2? Please let me know. Kind RegardsPriyanka Cecilia

Does anyone what is indicated by these small vertical bars in different colours?  

Hi, We are on Cloud 23R2 and using mWO service engineer app. Our users have updated to the latest app version from Google Play store, and are getting this error. We have cleared storage, and started from the scratch but the error persists. The mobile users are getting frustrated due to constant issues with the app.  TIA

Hi, Does anyone encountered the error message shown below?The work task actual finish date is on 29 March 2024. Trying to change the status of the Work order from Work Done to finish on the latest date, but the below error occur.   Thank you in advance. 

Hello, everyone, is it possible to create a Receive Order in CRO or a Purchase Order with the selection of the forwarder (FedEx, UPs)? For a potential customer there is a need to create a stand-alone part repair flow. A customer opens a repair request and our potential client needs to select a forwarder to receive the part and proceed with the repair and then send the part back to the customer. Is there anyone who can help me? Could anyone point me to a possible solution to manage this flow?  

Hi,This is a question regarding the UI of the application. The miscellaneous resource allocations can be access from the mwo Navigator. It is not displayed as a tile. Is there a reason for this action to only be available in the mwo navigator. If Customer is using this functionality frequently, it is good to have it as a tile in the dashboard. Is there a way to display it as a tile? Thanks !