Service (Touch Apps, MWO, MRO)

Hello, We use our surveys to close out information about changes to equipment in the field.  The information collected from the technicians gets sent to another system that is used as the system of record.  Many of the fields in the database of the system of record have field length limitations which will fail to update when a response from the tech is longer than the allowed length.  Using masking to limit the field is an option however, the Mask is displayed in MWO as part of the question and also updates the field input with the mask info, so using this isn’t very attractive.2 questions:Is there any way to limit the response length that the technician can enter into the survey answer in MWO When  using masking for survey question/answers is there any way to hide the masking hint (%%%%%%%%%%%) that displays in the question and the response field in MWO for the technician.Thanks, 

The trilogy is complete. If you liked IFS Cloud - Scheduling demystified (23R1) and IFS Cloud - Next-Generation Service Management demystified (23R1) you don’t want to miss the last episode.The document includes general information on MWO Service, most of the end-user functionality, and lots of technical aspects.Just like the other two, this is NOT an official IFS document, however it was created in collaboration with R&D. There are still some areas that are not included, so if you have corrections, feedback, ideas - please do share so I can incorporate them. 

Hi Community,Please can anyone advise me on where I can find some helpful documentation that explain about forms/processes within IFS? We specifically looking for Helpful Documentation on CRM.  Thanks Mesh 

Greetings everyone and happy new year 2024!I am looking for documentation of CCConfiguration Object Properties. As far as I know, IFS only provide documentation of MaintenanceConfiguration Object Properties. Many thanks in advance for your guidance. /Bobby

Hi Community,Please any insight into this kind of Failed Transactions? The MWO is trying to create ticket with MWO and is receiving this failed transaction.  Failed Transactions  Thanks Mesh 

How to check who is increase Mobile Log and when ?

Hi Expert,I would like to to know how to add menu below picture to MWO Maintenance?  Thank you for in advance.Kit.

Hi everybody,Is there an easy way to transfer some Maintenance Events from a Maintenance Order to another one without being forced to unlink all previous demands, maintenance requisition lines, purchase order, etc… then link them all again after having these events transferred ?Thx. 

Hi Community,I need some help to pull XML from IFS for a project invoice. Please any guidance or steps to follow would be appreciated.ThanksMesh  

Hi,With the new update (1.0.7) for IFS Notify Me 10. I can't use the application. It shows an error "Download IFS Account Manager to use with your IFS account". The Account Manager application is already installed on my device. I removed both IFS Notify Me 10 and Account Manager. Then, I installed them. Still shows the same error. Can you help me? Regards,Hasan

I am trying to have all dependent tasks from a PM Action transferred to mobile at the same time, so task A must be done before task B can start. However when having task B dependent on task A Finish to Start, task B cannot not be transferred until task A is completed. In this scenario, the tech would have to wait for task B to get transferred before he can start it. I’ve also played around with Combined and Ordered dependencies, but they don’t even seem to have any impact on transfer to mobile, start/complete work as documented in Service Work Preparation - https://docs.ifs.com/ifsclouddocs/23r2/RequestManagement/ActivityAddModifyWorkTaskDependencies.htm. This is 23R1. 

Hi all,how can I remove an “Required Material” in the MWO Service client? It seems, there is no “Delete” Button, only Issue is possible. In the IFS Cloud you can delete the material line.THX and regardsMarkus  

In Cloud, when a work task is assigned to a pool when transferring to the mobile app, how is the pool defined? is it based on the maintenance organization on the work task? The allocated resources? The maintenance team assigned? Thank you.

Hi community,is it possible to connect CRO or MLRSO to a Project in a Cloud?

Hello, Does anyone know what this functionality in MWO - Work Task - Material represents? I haven’t found until now a situation where quantity of ,,Receive reserved parts” is more than zero. What kind of reserved parts are involved?Thank you very much,Iulia

What are the differences between the MWO Maintenance and MWO Service applications? And why would you use one vs. the other? Thank you.

It works and appears in the test environment, as shown in the following image but the icon disappeared in prod environment, as seen in the image bellow How can we enable it in Trip Tracker production environment? 

Is it even possible to use Notify Me in Android 13 or + for IFS Apps 10? or the only way to use in Android is with Aurena?

How do i use IFS Scan It for IFS Apps 10 in iOS 15 or above?The warning says that Occurred an error trying to comunicate with the server and to verify the conection and URL.  We tried to add the URI for iOS but it doesn’t exists in the Technical Documentation.  

Hello All,Would you kindly advise if there is a possible way to restrict viewing/accessing the WOs in MWO App end, by the Mobiles Users who are working on the same Site (all got the same Site access).The scenario is we have a 50 Mobile Users who are working on the same Site ‘A’ (all Objects are in the same Site A) and 20 of them should only see different set of WOs (the WOs which are on different set of Objects on Site A), and other 30 should only see another set of WOs, (the WOs which are on different set of Objects on Site A).And they are currently using the same Resource Group which got the same Site access. They are all using various types of Work Types as well.Would you kindly share thoughts and advice to achieve this using Sites, Permission, Objects, Locations etc., Resource groups etc.?We are using MWO Service 10 Application. Many thanks.  

Hello, I am using Work orders and Standard tasks for my customer, which enables to gain some time  a a WO creation.However, I can’t manage to automatically add a standard task template to a work order based on BDR type (ex Work order type).Is this possible or do we have to add it manually for each WO ?Thanks,PL

Community, We are on APP10/UPD9. We are testing MWO. As we remember in APP9, on Prepare Work Order screen, you have the RMB function to dispath the current work order to mobile, but current in our screen, we cannot find this option anywhere.any idea?Thank you.

I have created a list by enabling the multi select as below and added it to the page.list BulkAssigList for JtExecutionInstance {   label = "Bulk Assignments";   multiselect = [true];   crudactions {      new {         enabled = [false];      }      edit {         enabled = [false];      }      delete {         enabled = [false];      }   }   field WoNo;   field TaskSeq;   field ExecutionInstanceSeq;   field TaskRef.CCallId {      label = "Call Id";   }   attachments {      enabled = [false];   }}I can able to see the option to multi select  the list in solution Manager->mobile apps->configuration→ Apps for Page Designer->Service Engineer ->My Work → Work Details but i am not able to multi select the  same list from IFS MWO application @Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala 

I have added below query and not able to add syncpolicy and offlinequery to the query declartion as i am getting the error “Rule/Property deprecated from target version 23R1 Onwards”query CNonMegaAssignments {   from = "Mobile_Work_Order";   where = "UPPER(Jt_Task_Api.get_c_call_id(task_seq)) not like UPPER('Mega%')";   keys = WoNo, TaskSeq, ExecutionInstanceSeq;   attribute TaskSeq Number;   attribute ExecutionInstanceSeq Number;   attribute CCallId Text {      fetch = "Jt_Task_Api.get_c_call_id(task_seq)";   }}If i try to use above query then i am not getting the data in mobile but getting the data in cloud mobile screen@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala 

Hi, We are trying to add a multi-select custom field in MWO but the field only allows for selecting a single value in MWO. The field allows multi-select in Enterprise explorer. Any suggestion on how to make the field multi-select in MWO?