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Hello, I have created a Power Automate flow and currently I can send an email to the servicedesk which will create a ticket in Assyst but then they need to manually assign the ticket to our queue. I would like to know if anyone has used Power Automate to create a ticket in Assyst and also assign it to a specific queue. If you have experience, I would greatly appreciate exactly what is required to achieve the above. Regards,Amo Sohi

We are using IFSAPP 8. We are getting an error on the user login screen for one user.Username: LJ2Password:1I changed the password and try it again but the result is the same. What could be the reason for this?The message is “You have entered an invalid username and/or password, or you do not have authorization to perform the requested action”.   

Hi, Is there any way to revoke the approved count report performed at count result per count report screen.For example, user has approved certain counted part lines by mistakenly at count result per count report screen and now wants to revoke them back to original status at count result per count report screen itself.So, if there is any workaround or way for this, kindly suggest. Thanks. 

My company uses RMA’s and sometimes,  we receive this product back in to inventory. This is typically a quality step because the decision is made at quality whether or not the goods are damaged and need to be scrapped or if they can be received back in to our inventory. In Aurena Apps 10, we could highlight the line and receive the product on the RMA. There is also a screen called “Receive Authorized Returns” that you can perform this functionality. I have a ticket open at the moment CS0304627 and I’ve been told that going forward in cloud, the receipt will need to be done on Register Arrivals but again, there is still a screen called “Receive Authorized Returns” that only allows scrapping of goods and not receiving…. Please make it make sense. Aurena Apps 10 “Receive Authorized Returns” allows Receiving as the name suggests. Return Material Authorization Line in Apps 10 UPD 18 allows ReceivingCloud 24R1, no option to receive product on the “Receive” Authorized Returns screen No Option

Dear Community, We would like to build some integration, and I started to investigate the possibilities. I saw we can call REST APIs from Event actions, so I tried it.My test is very simple, I would like to create a PO header in test IFS if someone create a PO in an other IFS test instance. I have this event action: Body:  But I got this error in Application messages:  I googled it and also looked around in the community, but I only found this articleCall REST API from event action with Bearer Authentication | IFS Community When I tried the same call from Postman, it worked without any issues.Do you have any idea what I might be missing? We are on IFS Apps 10 UPD21. Thank you very much in advance for all ideas and thoughts!Kind regards, Balazs

We use Messages to alert SAs that orders are updated. Is it possible to include in the message what it is that is updated?

Hi everyone,I’m currently assisting a blind user with navigating the HR module in IFS Cloud, and I’ve encountered some accessibility challenges. Specifically, I’ve noticed that there is minimal or no use of ARIA labels in the HTML forms and input fields, making it difficult for screen readers to interpret and describe the elements accurately to the user.My questions for the community:Does the HR module in IFS Cloud natively support ARIA labels and other accessibility attributes required for screen readers and keyboard navigation? If not, is there a way to add these attributes to forms and input fields without significant code customization? Are there any specific settings or extensions within IFS Cloud that can enhance accessibility for users with visual impairments?Any guidance on how IFS Cloud supports accessibility would be greatly appreciated!Thank you in advance!

Hello, It is possible to move existing Custom Field, in my case “CF_C_NOTE_TEXT” from one invoice (file .rdl) to the other in IFS Report Designer?

Dear IFS Community,We are looking for the complex solution related to bottom up traceability reflecting serial numbers in IFS9, resp. IFS10 or IFS Cloud. The closest functionality for this request is in the Lot Batch Master, tab Where Used. You can input here the part having specific LOT_BATCH_NO and obtain all parts which could be influenced by this part. Unfortunately, it has one limitation since it is the functionality for the lot batch tracking mainly, it doesn’t consider serial numbers in the connection condition as you can see in the Default Where for this tab:COMPONENT_PART_NO = :i_hWndFrame.frmLotBatchStructureTree.sPartNo  AND COMPONENT_LOT_BATCH_NO = :i_hWndFrame.frmLotBatchStructureTree.sLotBatchNoLet’s focus on example with 3 parts:RM         Raw Material     lot tracking onlySF           Semi Finish         lot tracking + serial trackingFG          Finish Good        lot tracking + serial trackingHere is the description how the FG where built and for what result we are loo

 Hi IFS GuruWe have some PM WO such as Inspection and has a KPI  Nos. of CPM ( Corrective Preventive Maintenance).While performing this work we need to collate, how many times the CPM Work Order is created from the PM WO, We would like to create a follow-up work order for such CPM WO with reference to PM WO number . How do I do that?We are using IFS Cloud Version 21R2 Regards Shez

Hello.Is it possible to update data on “on before object is changed”, on the inserted table ?I was thinking to make a custom even on the INVENTORY_PART_IN_STOCK_TAB table. Before inserting the new sql line, I wanted to update the LOT_BATCH_NO field, by doing something like this :&NEW:LOT_BATCH_NO:=REPLACE(&NEW:LOT_BATCH_NO, ‘-*-*-1’, ‘’);ThanksIFS APP 10 UPD 5

If you attach a document to (for eg) a work order you have the option to download the same clicking on a small download icon.If you attach a media item there seem to be no option to directly download the media file. Is this the expected behaivor or is this controlled by a permission or something similar? 

Hi, We have Scheduled Process flow(s), when Flow is triggert there are about around 1000 records.We see that not all records are processed. If we trigger te flow again then it will not process all records. Even if i schedule every 5 or 10 min. not all records al processed. Sometimes 0 records are processd even if there are records found. Is this a default behavior? Or is there an setting to set.  Thanks,Robin

Hello Team,I encountered an issue with a newly created non-supplier payment in the Tax Clearance Analysis window. When attempting to make the payment using the Mixed Payment window, the payment does not appear when utilizing the 'Open Planned Non Supplier Payments' option or selecting from the Non-Supplier Payment ID in the line.Upon further investigation, I observed that this problem occurs specifically when the company is created using the STD-UK template but not when using the STD template.I would appreciate your guidance on how to address and overcome this issue.Best Regards,

When a user is trying to delete time reporting hours on his time card  in LIVE environment it shows an error as “It is not possible to add value for Report Code as it is not defined as a resource criteria”  However, when he tries to delete time reporting entry in Test Environment, it prompts an error as “It is not possible to add value for Employee Category as it is not defined as a resource criteria”  User is in Aurena UPD10 (both Live and Test). Is this a bug in the application or basic data setup missing? Please advise. 

Hi,Is there a way of receiving by-products automatically to a different location other than the Shop Order’s proposed location?We have tried to implement a custom event to move the by-products to their default floor stock location after they’re received, but unfortunately getting this error: “ORA-20105: Transaction.OVERLOAD”, when trying to use Inventory_Part_In_Stock_API.Move_Part, since there are two procedures with the same name.Is anyone able to suggest another API method which I could use for this, or better yet, a solution which can be achieved with standard functionality?I am considering having putaway zones set up, and having the event perform putaway instead.Thanks!

Hi All,I am wandering whether Non-Supplier Payments are supported with ISO20022 file format in App 10 or Cloud?ThanksGayan

For some reason in our non-prod environment, the integration schedules stopped running two days ago and the next run date was set to be 2 days in the future.  We have also seen this happen following a shutdown/restart of the server after maintenance.  Is there a way to adjust these manually?  There is no adjustment in the configuration screens nor does restarting the Monitor Service does fix the issue.  

Dear all, Is it possible to cancel multiple customer invoices at the same time?I don’t see any command available in “Sales > Invoicing > Customer Invoices” when I select multiple customer invoices at the preliminary statusThanks in advance for your time, Laura

We have several parts that need to be ordered with one unit of measure on the PO but stocked and transacted with another unit of measure. example: We purchase chemicals in 100litre totes but the stock manufacturing uses in 1 litre units.is it possible and if so how to set this up so that we can order the purchase part as 1*1000litre part but then receive it into a site as 1000*1litre parts?

Hi,Is it possible to set a minimum amount for an authorizer assigning rule, which means only an invoice amount exceeds the minimum amount is needed to be approved.Thanks. 

Hi,One of our customers getting the following error when trying to log in to the IFS BR.In his PC VS 2020 is installed and trusted locations are defined.What can I do to resolve the issue?Thank you in advance. 

Hi, for our customer, in Prompts(service) module, “Enable Use of Obsolete Products” is switched OFF. When we add a Material Demand in a service order, in the Product Lookup the obsolte products appear, it’s only if we select one of this products that the user has a pop’up message “You cannot add an obsolete product '…..' to a Material Demand.Do you know if in a next version it will be possible to hide such products in the Product Lookup when “Enable Use of Obsolete Products” is switched OFF, and inventory qty =0.  (and add this option in the QBE of the lookup. Il the user switch ON this slider in the QBE, then list also the obsolete products...)Thanks

Hi all,I have page that contains a part with sub parts. In Aurena, it shows like this: I can click on “Expand” and navigate to the sub parts.When making the navigation from a lobby it navigates to the part (item) and not a tree: How do I tell the lobby that it should navigate to the tree and not the Item?Current navigation from lobby:page/EstimateItem/EstimateNodeForm?$filter=EstimateId eq $[estimate_id] and EstimateRevisionNo eq $[estimate_revision_no]

We need to have same Basic Data in Development EnvironemntWhat is the easiest method availabe to Tansfer Basic Data from "Use Place Env" to "Dev Env"