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My company uses RMA’s and sometimes,  we receive this product back in to inventory. This is typically a quality step because the decision is made at quality whether or not the goods are damaged and need to be scrapped or if they can be received back in to our inventory. In Aurena Apps 10, we could highlight the line and receive the product on the RMA. There is also a screen called “Receive Authorized Returns” that you can perform this functionality. 

I have a ticket open at the moment CS0304627 and I’ve been told that going forward in cloud, the receipt will need to be done on Register Arrivals but again, there is still a screen called “Receive Authorized Returns” that only allows scrapping of goods and not receiving…. Please make it make sense.

 

Aurena Apps 10 “Receive Authorized Returns” allows Receiving as the name suggests.

 

Return Material Authorization Line in Apps 10 UPD 18 allows Receiving
Cloud 24R1, no option to receive product on the “Receive” Authorized Returns screen


 

No Option to Receive on the RMA line in cloud, Only Scrap


 

@Anna this change (I’d like to say feature, altough I’m not conviced of that) was introduced in 23R1. If you wanna read more on how this works, please read the PPT from the post below - pages 59 - 69.

Agree, Receive Authorized Returns screen must go away to be consistent to the new way of handling RMAs.

 

 

@Marcel.Ausan thank you for linking the documentation. I don’t really understand why they couldn’t do both but I’ve at least pointed out in the ticket that the “Receive Authorized Returns” still exists and I guess according to this should go away. Thank you again.

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