My company uses RMA’s and sometimes, we receive this product back in to inventory. This is typically a quality step because the decision is made at quality whether or not the goods are damaged and need to be scrapped or if they can be received back in to our inventory. In Aurena Apps 10, we could highlight the line and receive the product on the RMA. There is also a screen called “Receive Authorized Returns” that you can perform this functionality.
I have a ticket open at the moment CS0304627 and I’ve been told that going forward in cloud, the receipt will need to be done on Register Arrivals but again, there is still a screen called “Receive Authorized Returns” that only allows scrapping of goods and not receiving…. Please make it make sense.
