IFS Solutions

Hi Guys, I need help on getting this up and running - I have my first problem as the routing of the application message - getting an error. The text of the message intended to send to the credit card interface below in the xml. Is there information on how this can be setup in IFS Cloud.  What did you use during testing for the Routing Address and Routing Rule to test with the Paypal Test Account? Test Steps:Create Customer Order for Client set to Credit Card PaymentFor a manual authorization the following error is displayed - “Field [TRANS_DATE] is mandatory for Credit Card Transactions and requires a value.”The Release of the Customer Order should trigger the Credit Card approval - but returns the error [“APPLICATION_MESSAGE” doesn’t match any routing rule]. Your help on this would be appreciated. We do not have IFS Help Screen information related to the added module. Thx

Hi everyone,I'm looking for some insight on Calculation Formulas in HR and Payroll. A few questions:Does the Calculation Formulas feature work in HR modules other than Time & Attendance and Payroll? If so, how can it be used in those modules? And does anyone have examples to share? How do the Calculation results affect in HR process flow? Does anyone have real examples of using these features in IFS Cloud?Any guidance or examples would be greatly appreciated. Thanks!

We are trying to setup SSO through Azure Entra. When the user click the new login button he’s promted to Azure for login details, so far so good. After a successfull login through Azure (which also is clear from the Azure logs) the user is however faced with:  In IFS the Login Event Details I find entries such as :  The IAM provider is setup with Syncmode Force. In Azure the following APIs are granted to the application:  There’s no IdP attribute mappers for this IdP. In Azure the users email and upn is the same as the directory_id in IFS.What could possibly be incorrectly configured?

The available documentation does not provide step‑by‑step instructions for editing a Case's time stamp or changing the case owner after a case has been reopened in error.   How can this be accomplished?  In Shop Floor Clockings you can correct this data for manufacturing reporting.  Is there a similar area for Cases?

How to bulk edit Business Opportunities in IFS Cloud:Navigate to Business Opportunities and open Page Designer Under OpportunityOverviewPage, expand Content and select Business Opportunities list Scroll down to Opportunities List details and enable Crudactions Under Crudactions, enable EditAny updates made to Business Opportunities will update the Business Opportunity. However, you can skip sales process stages on Business Opportunities and the skipped stages will not close on Business Opportunity. I haven’t found a solution to this yet.

​​​​In Apps10 I recall a feature that looked similar to this where a lobby element at the bottom was context sensitive. Is there an ability to add lobby elements to any page, not on a lobby page, possible in cloud? 

Hello,  Is it possible to save the settings where the period is un-checked  in the GL Balance Analysis   Thank you in advance 

Hi all,When we create a Custom Field for the mobile app (MWO - ServiceEngApp), there are following 3 steps included.Creating the custom attribute in Entity Configuration. (Solution Manager> Configuration> Entity Configurations> Entity Configuration) Adding the custom attribute in Mobile App Entity. (Solution Manager> Mobile Apps> Configuration> Entity Details) Adding the custom attribute in the mobile app’s page. (Solution Manager> Mobile Apps> Configuration> Apps for Page Designer)Out of these 3, only #1 can be included in an Application Configuration Package (ACP). Therefore, what is the best way to handle migration/ deployment of the other 2 items across different environments, without manually creating them again? Any insight on how you have managed this is highly appreciated! Thanks,Dulshan.

We are using a couple of lobbies in IFS Cloud for KPI measuring.Is there a good way to monitor these lobbies on big screens out in production? Is there a tool in IFS that can export a printout of the lobby, or is there some way for other application to read Lobby elements?  

Hi,We have strange situation in apps 10 with manufactured parts. FIFO is valuation method for all kind of parts.Despite identical material (bacflush costs) and labor costs being recorded across the period, inventory receipts from the same shop order (SO 325985) are reflecting progressively higher unit costs. Material issues and operation reports are auto-backflushed at receipt creation Multiple receipts from SO 325985 exhibit incrementally escalating unit costs (ranging from 0.1501 to 1.0610 per unit) Material composition and labor standards remain consistent across all receipts within the period (12–13 March 2025)Any thoughts how to investigate this issue? 

Is there any way to cancel a Customer Interest Invoice in a Preliminary Status.  We have not found any RMB options on any of the screens we have looked at.Customer Interest Invoices/NotesCustomer Interest Invoice/Note AnalysisCustomer Invoices AnalysisCustomer Invoice Details

Unable to change the status from "Release to Work started" for work tasks in service management .Facing a error like “In sufficient Priveleges” .What is a solution for this ?Can someone suggest a steps for this?Screenshot:- 

Hi All,I couldn’t find any documentation explaining this great new addition with 23R2. There are a couple of slides in “IFS Cloud 23R2 - Whats New in Asset Management,” which I have added below.But that doesn’t explain the process flow or the integration.I found two community posts that also only provide very little info.IFS integration for Document Signing | IFS CommunityIFS Cloud 23R2 - new component IFSAPP Docman ESign | IFS CommunityCan someone provide some tips or direct me to the relevant documentation link to make this E-Sign functionality work?Thank you.

We use labor rate dilution for one of our companies.  The process only works when the week ends on a Saturday because I have to run by process for an entire week.  I was wondering if anyone out there uses labor rate dilution and what do you do when the month does not end on a Saturday.  Thanks everyone!

Hello,Recently we have issue with one error constantly flashing after user login into ifscloud application:As seen on above screenshot, it’s tying to load chat version information, but it cannot proceed. I’ve tried to investigate this issue and found that it’s trying to get data from http endpoint:/main/ifsapplications/web/server/chat/versionAfter trying to load it with browser or curl tool. it is throwing 502 error...Further investigation has lead me into flow where request is getting thru ifsapp-proxy container which is trying to redirect it into ifsapp-chat service:2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)The thing is, we do not have any kubernetes svc called ifsapp-chat, there isn’t even deployment, statefulset or daemonset called like this. Searching thru community forums and other pages wasn’t succesfull… How can we disable loading chat version? Is it even p

I am trying to setup a workflow to call a 3rd level nested internal IFS API. This is not possible to do with the standard IFS API Task, so I am trying to call it using the REST API Task.However, I run into some issues where trying to setup the authentication results in a 500 error when it tries to authenticate. Additionally, manually inputting the Bearer token (whether it’s in the header or the authentication feature) also results in a 500 error.These exact same API calls work perfectly in postman and other external API calls work in workflow. Does anyone know a solution to this? Thanks

Hi Team, I am facing a issue with the vpn download option in the build studio for all the customers Did something changed from the LEC portal? or a bug? NOTE: I raised a case with IFS and its pending but just want to check if someone else is facing the same issue. I was able to get the zip file from IFS team  and today i encountered the same issue in other customer build place and verified and confirmed its throughout the LEC portal issue where it doesnt allow to download the VPN Regards,Rakesh

 Hi,I am trying to make a non editable field in assistant window. I want to change the attribute for the field “User Warehouse” in the manual issue assistant.  I don’t find this assistant window in the page designer. I tried to follow explanation given in another topic (link below) but that doesn’t work because I don’t find the right URL to write.How Make Field In Assistant Window MandatoryHow and where can I find the page corresponding to the “manual issue” assistant ?Regards.

As per the official IFS Cloud documentation, the Report Excel Plugin has been deprecated since 21R1. However, it continues to function in the latest 25R2 environments. We would appreciate clarification from IFS R&D regarding the roadmap for this plugin, including whether there are plans for its removal and the recommended long-term approach for customers.We have significant business requirements to export standard order reports to Excel. In IFS Applications 10, this was achieved using Quick Reports based on RPT tables. Since report data is no longer stored in RPT tables in IFS Cloud, our available options are:Excel Plugin Business Reporter Quick ReportsFor complex reports, such as Received Not Yet Invoiced, Business Reporter and Quick Reports cannot easily reproduce the standard report output. The Excel Plugin currently appears to be the only practical solution for preserving the standard report layout and functionality.Could you please advise on the future of the Excel Plugin and

Hi All,What is the normal process if a configuration needs changing on a customer order line where a pegged purchase order exists?Is it to cancel the line, recreate, then add the new requisition to the existing Purchase Order, or is there a way the configuration can be changed on the customer order line and replicated on the connected purchase order line?Cheers,Jamie

Hi ExpertsOne of our oil and gas clients is currently working exclusively with functional objects, without any serial objects in their system. However, they’re now interested in converting some of these objects into serial objects while preserving all past transactions linked to them. I’d like your expert feedback on the approach we're considering for this request and to know if any of these options should be reconsidered. We’re looking at around 40 objects, all of which include measurement details, PM actions, and WOs, but no financial transactions. Here are my proposed options:Create manual serial objects: Reuse the same functional object ID and migrate historical transactions from functional objects via DR script. Scripted Conversion: Develop a script to directly convert functional objects to serial objects (uncertain about feasibility). Migration Script: Use a comprehensive migration script to transfer data (though I feel this could be more complex than the above options, given the

 Our centralized invoicing / e-invoicing is handled by 3rd party software.Some of the invoices are Rejected and we are having trouble correcting them because we are unable to “Undo Customer Order Delivery” where the supply code is “Service Order”.  We can’t complete the invoice because the CI (e-invoice) software uses an API call to approve the invoice and the invoice cannot be manually approve from within IFS.  So the invoice remains in limbo. Please see screenshot and fault message below.  The ideal solution for Crown would be to cancel the preliminary invoice tied to the e-invoice, undo the delivery and cancel the customer order so that we can go back to the service request and make the necessary corrections. Are any provisions being made to permit “Undo Customer Order Delivery” where the supply code is set to service order in future releases of IFS?  We are on version 24R2. As an unsustainable work around, we are cancelling the preliminary invoice, updating the invoice customer on

Hi everyone,I work at a chemical manufacturing company, and we're in the middle of migrating from IFS Applications V8 to IFS Cloud. One of the points is how to handle manufacturing execution on the shop floor, with a particular focus on assisted weighing.Assisted weighing is critical in our process: the operator needs step-by-step guidance when dosing each component, with real-time weight capture straight from the scale, per-component tolerance validation, blocking when the value falls outside the range, and lot and location binding at each weighing to ensure traceability. The core question is how much of this IFS Cloud covers natively and what's left over.I'd like to understand how those of you already in production solved this kind of scenario. Did you rely on IFS Cloud's native Shop Order and Manufacturing capabilities? Did you adopt a market MES integrated with IFS? Or did you end up building something in-house? And how did the scale integration turn out?Any practical experience wo

Could anyone offer any suggestions as to why the CUPOA and second CR transactions don’t appear to be included in the Customer Analysis ageing?  I’ve tried re-calculating Credit Analysis but it didn’t make any difference.   Any suggestions gratefully received! ThanksLinda24.1.16

Hello, Could someone please explain how Customer Schedule Reconciliation using Delivery Note is supposed to work please?I've tried several scenarios but I still can't understand the expected behavior.For example, I made two deliveries:Delivery Note X Delivery Note YMy customer then sends a new schedule containing Delivery Note X only because they have not yet received Delivery Note Y.From my understanding, when I run the reconciliation process, the system should adjust the received schedule based on Delivery Note Y (which has already been delivered but not yet acknowledged by the customer). However, nothing happens. Even the 'Reconciled Qty Due' field remains empty after I run the reconciliation.Am I misunderstanding how the Delivery Note reconciliation works? Could someone explain the expected behavior and under which conditions the schedule quantities are actually adjusted?Any explanation or example would be greatly appreciatedThank you, Lina