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IFS Solutions

Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

10000 Topics
W
Sidekick (Customer)
washtonSidekick (Customer)
asked in Products (Manufacturing, Products, Engineering)
Reverting and cancelling a closed DOP Order

Hi, we have a common scenario in Apps10 where there is a Customer Order Line with supply code “DOP Order”, and the DOP Order is linked to a Shop Order.We’ve noticed that once the Shop Order has been completed, the DOP Order closes and the “Qty Complete” field is populated with the total qty received from the Shop Order.Occasionally, a customer order is cancelled after we have already closed the shop order.We’re able to reopen the shop order, unreceive the manufactured qty, and unissue the materials, but this does not seem to impact the DOP Order. The “Qty Complete” field doesn’t change which means we’re unable to cancel either the Shop Order or DOP Order.Would appreciate any advice on this!

510
W
Sidekick (Customer)
B
Do Gooder (Partner)
Bathi1206Do Gooder (Partner)
asked in Assets (Asset Management)
Depreciations proposal/run-currency of booking

Lease liability created in Gyd , but once i run depreciation proposal the system calculates and books depreciation in USD .

204
B
Do Gooder (Partner)
H
Do Gooder (Customer)
hreavisDo Gooder (Customer)
asked in Finance (Financials)
Can't Close Period Due to Unapproved Vouchers

When we try to close out a period, we get this error message that there are vouchers in the hold table.However, when I look in the hold table (Vouchers Analysis/Voucher Rows Analysis) it is blank, even using admin credentials.I was able to find these transactions in the database (select * from voucher where voucher_status <> 'Approved').The vouchers causing this issue are all Voucher Type T and have negative voucher numbers. They are all in Not Approved / Waiting voucher status. I also checked that these transactions do not show up if I try to run Update GL Vouchers (with wide open parameters. How can we approve these vouchers?What would cause them to get created with negative vouchers like this, and why are they not showing up to be approved in Vouchers Analysis?     

1012
H
Do Gooder (Customer)
A
Do Gooder (Partner)
AccParagGDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Important Rental Management-Tools and Equipments on Work Task

Dear All, After returning the part/material via the Return tab on Work Task, the part still remains as issued in the Material tab rather than automatically going to unissued. This probably causes one to perform the ‘Start Rental’ option even after  the ‘End Rental’ event has occurred.. Is this a bug in the application or I am missing out on something? Kindly help on the same.. This appears to be a bug..

391
A
Do Gooder (Partner)
A
Do Gooder (Partner)
AccParagGDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Rental Management-Tools and Equipments on Work Task

Dear All, After returning the part/material via the Return tab on Work Task, the part still remains as issued in the Material tab rather than automatically going to unissued. This probably causes one to perform the ‘Start Rental’ option even after  the ‘End Rental’ event has occurred.. Is this a bug in the application or I am missing out on something?@LenaicDAVID any inputs on the same?

531
LenaicDAVID
Hero (Employee)
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Rental Management - Is Rent to Work Order from Supplier available to be performed on MWO ?

Hi, With the rental management process, it is possible to manage the rental of a tool from a Supplier directly from a Work Task : start rental, end rental...Is it possible to manage this kind of rental from MWO Service App ?I cannot find these actions on the work assignment pushed to the mobile device.If this functionality is not available on MWO app, is it part of the roadmap to add it ?Kind regards,Lénaïc

1824
LenaicDAVID
Hero (Employee)
G
Sidekick (Customer)
GDrysdaleSidekick (Customer)
asked in Finance (Financials)
ISO20022 BACS Payment - Where do you store the SUN (Bacs Service User Number)

Hi,HSBC requires an SUN (Bacs Service User Number) so that it comes out in the ISO20022 Bacs xml file.It should come out in the <Dbtr> Section as the <Id>. Where in IFS do we enter this data?<Dbtr><Nm>The Company Ltd</Nm><Id><OrgId><Othr><Id>123456</Id></Othr></OrgId></Id></Dbtr> Thanks for any help.Cheers,Graham

1442
G
Sidekick (Customer)
M
Do Gooder (Customer)
MaPlDo Gooder (Customer)
asked in Products (Manufacturing, Products, Engineering)
Dynamic parameter for date column in SQL query

Hi,I’m new in the community and haven’t found any topic covering my request.In IFS 10 we had option to create a SQL query with dynamic date parameters like WORK_DAY between trunc(to_date( '#TODAY#', 'YYYY-MM-DD' )) and trunc(to_date( '#TODAY#', 'YYYY-MM-DD' )) + 10How can I perform such a query in IFS Cloud?Thanks a lot for your reply.

926
COVJAMIEB
Hero (Partner)
T
Do Gooder (Customer)
tariqDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Sales Quotation in Aurena

HelloThe sales come Zero in Sales Quotation in AurenaBut in the APP10 the price come for the same customer and same sales partAny Advice  

190
T
Do Gooder (Customer)
T
Do Gooder (Customer)
tariqDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
IFS Aurena Appearance Designer

HelloThe Appearance Designer menu doesn’t  appear event form IFS User    

792
T
Do Gooder (Customer)
DuAlTr
Do Gooder (Employee)
DuAlTrDo Gooder (Employee)
asked in Distribution (CRM, Commerce)
BO Journal in IFS Cloud

Can we add a new field value to Business Opportunity Journal? If it is ok can it be done by user? For example BO Notes

482
MertH
Do Gooder (Customer)
durette
Superhero (Customer)
duretteSuperhero (Customer)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Idea: Auto-Delete Failed Topic Environment

You're a developer. It's 4:58pm, and you're on your way out of the office for the day, but right before you leave, you request a topic environment.You get in at 8:00am the next day, and you find that it failed. You read the logs and say to yourself, "Oops, that was silly." You make your quick fix, and you're ready to try again, but now you can't.The bad topic environment has to be deleted before it can be rebuilt.You trigger the deletion, but that takes a long time. (An hour? I haven't timed it.) Now, while you're waiting for the broken topic environment to delete itself, you're either twiddling your thumbs, or you add this to your mental load, go off and do something else, and risk forgetting to come back to it.In the best case, this turned an 8:05am redeployment into a ~9:00am redeployment. I hope your customer didn’t need this right away.If a topic environment fails, I would like a setting I can select to delete it automatically if there's a failure so that environment slot can be a

13011
Marcel.Ausan
Ultimate Hero (Partner)
G
Sidekick (Partner)
GaSoGBSidekick (Partner)
asked in Data Migration
IFS Cloud 23R2 - Data Migration Manager - object migration sequence

Hi All, Do IFS have a document which has the correct object migration sequence?In most cases, Data Migration specialists working on IFS data migration using Data Migration Manager do not know about IFS. So they do not know for example you have to migrate ‘Master Part’ first before migrating an Inventory Part,It would be useful ,If we have a simple document which has the correct order of performing migration for at least commonly used Migration Objects. 

2373
eqbstal
Superhero (Partner)
F
Sidekick (Partner)
FatRarSidekick (Partner)
asked in Supply Chain
How to cancel a customer order in delivered state in cloud?

Is it possible to undo a delivery for a customer order in cloud?

1961
KethakaG
Superhero (Employee)
Carlitos_1001
Do Gooder (Customer)
Carlitos_1001Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
MWO Service 10 - Android compatibility

Hi,for devices with Android 12… for how long can I expect them to be compatible to MWO Service 10? 

231
JOOLSE
Hero (Employee)
B
Do Gooder (Customer)
brantmbDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
TAS - Installation Failure

All, I am receiving an installation failure while installing TAS.  It looks like this may be a certificate issue, however, the certificates all valid.  Are there any suggestions on how to resolve this error?    Best regards, Mark 

785
Rukmal Fernando
Superhero (Employee)
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
FSM Mobile - Updating Travel/Work times on (baseline) task status change

Hi All,I want to capture the Actual Start and Travel Times when changing the task status in the FSM mobile app (via the baseline functionality). So I can use the data inmidiatly after a status change.I now have to wait until the sync message has been sent to the client, which then updates the task status, and then the actual start or travel date is pushed to mobile. This takes some time.I tried to capture the datetime via a Value Change script on the Task Status field, but that won’t be triggerd.  

8610
I
Hero (Partner)
Dolly
Do Gooder (Customer)
DollyDo Gooder (Customer)
asked in Assets (Asset Management)
To Transfer historical Records of PO & WO from Rental Functional Object ID to FA Object ID

Hi Community, Is there a way to transfer the historical records of a Purchase orders & work orders from Functional Object ID (rental) nos. to Fixed Asset Object ID nos.?  TIA

110
Dolly
Do Gooder (Customer)
S
Do Gooder (Customer)
svitelloDo Gooder (Customer)
asked in Supply Chain
Receiving Extra Units that aren't invoiced

We purchase labels on a spool of 25,000.   Our supplier always adds an additional 500 labels (for good measure) to every spool but does not invoice us for these extra units.  When receiving in the spools, is there a way to automatically “count-in” the additional 500 units so that the quantity on our handling units reflects what is actually on the spools?  We don’t want to increase the quantity on our PO’s because we aren’t being invoiced for that full amount.  We’ve considered using the inventory conversion factor and updating it to 1.02 but our finance department is worried about UOM conversions/reports/accounting entries as well as audits.   

1116
matt.watters
Superhero (Partner)
T
Hero (Partner)
TheoBHero (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Data Migration Manager - Connection to parent

Hello everyone,I would like to perform a data migration on the "CUSTOMER_INFO" & "CUSTOMER_INFO_ADDRESS" views.For some records, the customer ID is automatically generated, so I'd like to be able to link the "CUSTOMER_ID" field on the 2 views.So I've set this up: But as soon as I deploy my records, I get an error: Basically, the generated customer_id is not correctly retrieved in the "CUSTOMER_INFO_ADDRESS" view.Can you help?Thank you for your help,Théo

932
eqbstal
Superhero (Partner)
G
Sidekick (Customer)
gkaaihue
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Reason from activity_status not in broadcast

From what I can tell, when a reason field on the activity_status object is updated we are not seeing a broadcast including that field. We are looking to repopulate that field after an initialization as well as track externally the various reasons why users are making changes to statuses.  Are status updates typically included in broadcasts and more specifically the “reason” field? How else would we be able to ensure that value is persisted when running the initialization everyday?

130
G
Sidekick (Customer)
M
Do Gooder (Customer)
mraadDo Gooder (Customer)
asked in Finance (Financials)
Customer Order Block - Cannot Change Reason

Is it not possible to change the block reason of a customer order that is currently blocked? In this instance, the order was blocked for being over credit limit with an advance invoice created shortly thereafter.  I would like to change the block reason to reflect that an advance invoice exists, but there is no capablitiy to do so without releasing and reblocking.  I do not want to unblock the order as this will trigger purchasing events to take place.IFS Cloud

1032
M
Do Gooder (Customer)
A
Sidekick (Partner)
AbdessamadSidekick (Partner)
asked in Finance (Financials)
Generate balance sheet from 7.5

Hello,  We are trying to migrate from 7.5 to cloud, is there a way to generale a balance sheet from this version without using business reporter ? Best regards.

825
M
Do Gooder (Customer)
audreyS
Sidekick (Partner)
audreySSidekick (Partner)
asked in Finance (Financials)
Transaction Revaluation Events

Hello,I thought I understood this screen but I have a questionI invoiced a purchase order with an amount of 0 instead of 100, I thought that the revaluation would affect all the movements of stock on this lot but I see that it affects other lots and some movements not others why?Do you have a document to help me understand this item? My customer is asking me to detail all the movements on this transaction.Item purchased at PUMP see PJThank you for your help Translated with DeepL.com (free version) 

1527
T
Superhero (Employee)
PhillBronson
Hero (Customer)
PhillBronsonHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Tabular Model - Model Changelog

I am currently in my initial analysis of the tabular models, and I have found some measures that are broken due to missing column. error in IFS_PROCUREMENT in tabular editor FACT_PURCHASE_ORDER_LINE.INV_QTY_PEGGED is present in the information source, however FACT_PURCHASE_ORDER_LINE.INV_QTY_ON_ORDER is not in the information source. I recognize a configuration could be made but I don’t know how extensive these finding will be... Is there a changelog for the Tabular Models?Something similar to what IFS maintains for the API diffs - https://developer.ifs.com/stories/api_diff

180
PhillBronson
Hero (Customer)

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