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Question

How can i disconnect CUPOA from customer order?

  • January 15, 2025
  • 2 replies
  • 51 views
J
Do Gooder (Customer)
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  • Jasiek
  • Do Gooder (Customer)
  • 4 replies

Hello,

Could you please advise me on how to disconnect a customer advance payment from a purchase order? An advance invoice (PREPAYDEB) was issued based on the advance payment. After the client backed out of the purchase, we issued a credit invoice, canceled the CUPOA compensation with the advance invoice, and created a compensation between the advance invoice and the credit invoice. Unfortunately, we are unable to either delete the CUPOA in the Advance Invoice Management or use CUPOA in a mixed payment. I would greatly appreciate any suggestions.

 

 

2 replies

Chirantha
Hero (Partner)
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  • Chirantha
  • Hero (Partner)
  • 70 replies
  • January 31, 2025

Hi,

Check the payments for the Pre payment based invoice. There, you will find an offset voucher where CUPOA was used to make the payment for pre-payment-based invoice. 

Then In Supplier Payment roll back, roll back the off set payment. Thereby you can disconnect the CUPOA from pre-payment based invoice.

Hope this will help you.

Best regards,

Chirantha.

Chirantha
J
Do Gooder (Customer)
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  • Jasiek
  • Author
  • Do Gooder (Customer)
  • 4 replies
  • March 6, 2025

Hi ​@Chirantha 

Thank you for your reply, however as I mentioned in my first post I have already followed the steps you suggested. Unfortunately, despite roll back the payment I cannot use it in a mixed payment or disconnect it from the customer's order.


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