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Question

How can i disconnect CUPOA from customer order?

  • January 15, 2025
  • 1 reply
  • 26 views

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Hello,

Could you please advise me on how to disconnect a customer advance payment from a purchase order? An advance invoice (PREPAYDEB) was issued based on the advance payment. After the client backed out of the purchase, we issued a credit invoice, canceled the CUPOA compensation with the advance invoice, and created a compensation between the advance invoice and the credit invoice. Unfortunately, we are unable to either delete the CUPOA in the Advance Invoice Management or use CUPOA in a mixed payment. I would greatly appreciate any suggestions.

 

 

Chirantha
Hero (Employee)
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  • Hero (Employee)
  • January 31, 2025

Hi,

Check the payments for the Pre payment based invoice. There, you will find an offset voucher where CUPOA was used to make the payment for pre-payment-based invoice. 

Then In Supplier Payment roll back, roll back the off set payment. Thereby you can disconnect the CUPOA from pre-payment based invoice.

Hope this will help you.

Best regards,

Chirantha.


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