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Hello,

Could you please advise me on how to disconnect a customer advance payment from a purchase order? An advance invoice (PREPAYDEB) was issued based on the advance payment. After the client backed out of the purchase, we issued a credit invoice, canceled the CUPOA compensation with the advance invoice, and created a compensation between the advance invoice and the credit invoice. Unfortunately, we are unable to either delete the CUPOA in the Advance Invoice Management or use CUPOA in a mixed payment. I would greatly appreciate any suggestions.

 

 

Hi,

Check the payments for the Pre payment based invoice. There, you will find an offset voucher where CUPOA was used to make the payment for pre-payment-based invoice. 

Then In Supplier Payment roll back, roll back the off set payment. Thereby you can disconnect the CUPOA from pre-payment based invoice.

Hope this will help you.

Best regards,

Chirantha.

Hi ​@Chirantha 

Thank you for your reply, however as I mentioned in my first post I have already followed the steps you suggested. Unfortunately, despite roll back the payment I cannot use it in a mixed payment or disconnect it from the customer's order.

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