IFS Solutions

We have a customer with a strange issue. We have setup a integration that uses FILE_READER to read the files into IFS. The environment is a cluster configuration on-prem that has two application servers that are loadbalanced by netscaler.The issue is that sometimes the file gets stuck in the /IN catalog on the application server like the FILE_READER does not detect it. In our troubleshooting we have noticed that when we put two files simultaneously on each of the appserver only one file gets picked up by the FILE_READER. After about 30 min the other file on the appserver gets also picked up. Conclusion is that it seems like FILE_READER is only initiating on one of the application servers at a time which causes delays for files being read by the FILE_READER. However there are no errors what so ever in the connectserver logs. Has someone else experienced this type of issue? 

I have added a custom image URL to an Aurena Lobby which displays as expected in EE but when viewing the lobby on Aurena it does not display the background image. Does anyone know how this can be done? Many thanks,Annie

Hi all, We’re investigating the potential use of substitute parts for some of our sales parts.Essentially we have a Telesales function whereby we take orders via quick customer order registration.Orders are raised in a planned status and are released via background task. I’m looking to try to understand if substitute parts can work at the order input stage when there is no sales part availability. All documentation I have found seems to point towards substitute parts are used at quotation stage only. I’m hoping that this is not a limitation of this functionality. Thanks as always in advance for any advice.

We are using a web browser plugin to access our knowledge base platform. When our support agents open a ticket in AssystWeb, the plugin opens a sidebar with a search engine. The plugin can be configured to recognize data on the webpage (in this case, the incident form) and automatically “grab” field contents to paste it in the search engine, delivering search results to the support agent immediately when they open a ticket.The plugin configuration offers five methods for recognizing the field, based on standard Javascript functions:Setting Definition Title_xxxxxxx getElementsByName - method returns a collection of elements with a specified name. Currently we then use the first element found.   getElementById - method returns an element with a specified ID   getElementsByClassName - method returns a collection of elements with a specified class name(s).   querySelector - method returns the first element that matches a CSS selector.   function - Specify the name of a fun

Dear IFS Experts,I am experiencing issues with the selected records (377) in IFS Application 10. Previously, record 317 functioned perfectly. Please help if you have any suggestions for resolving this?   

In the Inventory Transaction History in IFS App 9, I’d like descriptions of what Order Ref 1, Order Ref 2, Order Ref 3, Order Ref 4, Order Ref 5 represent when Order Type = Customer Order, Purchase Order OR Shop Order.  Order Ref 1 is easy enough - it’s the order number.  I’m fairly sure I know what 2 and 3 are but I’d rather confirm.  4 & 5 are a mystery, so I can’t tell if they’re important to my analysis. 

Is there any report we can see PO number, PO received date, PO total amount, PO invoiced amount in one file ?

Can someone explain what the functions are for below:View Update Withdraw All Is there a way to actually view anonymized data? Otherwise I dont see any point to anonymize it.

Dear Community,we are in the middle of IFS implementation (Cloud). So far, we have a lot of B2B Customers and we use some Platforms which handle direct B2C business for us. Our plan is to establish own B2C business.Customer Order should be transferred from Presystem to IFS as well as Customer Basic Data. Based on that we plan to have a huge (>1.000.000) amount of B2C Customers in IFS during next years.Our Question is if somebody have experience with huge Amount of Customer data in IFS and especially with performance of queries and jobs which needs to handle such data?RegardsSebastian

 Error stack:Bad metadata error:The list: ProducedPartsList does not exist in dictionary! Even after clearing Cache still am still facing the issue .  

Good evening everyone.Does anyone have any clue how to enable paymen advice sending to supplier email when payment order is created? Is it somekind configuration at payment methods?

Hi,I would like to implement the following functionality using standard IFS Cloud functions. When I attach a document (attachment - pdf file) to an invoice, I would like this attachment to be automatically attached to the tax transaction for this invoice and the PK header.Is this possible?

Outbound failures can be deleted or resolved but inbound can not. We would only like to delete inbound messages. Should have the same options as the outbound. Requested by Wanda and Michelle. MLGW first asked for this option 09.14.22-MLGW Internal# MDT-1387

Good morning.  I have defined the TR Config as follows:I created a TR for just over R10K and Confirmed it.  I was however able to Approve without any Amount Based Approval requested.  I am the Supervisor of the Employee in the TR.  Any idea why the Amount Based Approval is not working?  Many thanks.  Anya.  

Project activity is connected to a work order. Under unfinished activity work, I can see ‘’Some object is reporting committed cost to the activity. Analyze which object that reports committed cost.’’Cost is related to Materials CRE.How can I clear this up to close the project activity?Thank you in advance. 

Is there a possible way to split the commission for a single order between 2 sales person or even between a company sale person and Customer/supplier.One can do it manually on the Customer Order line but that is a huge task as it needs to be done per lineAny configuration that can be set on a customer to achieve the split 

Hello everyone, We’re running into occurrences where we make a minor change to a business report previously published in the database removes that report projection from all permission sets other than the permission set “BR_FULL_REPORT_ACCESS”. This is requiring permissions to be modified each version of the report to restore permissions back to where they were prior to unpublishing the active report. Is anyone else running into this issue? Would love to hear how others are managing permissions related to IFS Business Reporter around changes to existing reports.  We’re working off the technical documentation here. 

I am using an assortment to create parts on other sites and I have set the default for DOP Netting = Netting.However, when I go to Inventory Part it is set at No Netting.What factors affect Netting that may be causing the system to override my default value?

Hi Team,Requirement is to transfer Budget Allowance from one Sub-Project to another Sub-Project within the same Project.I tried to use EAC Workbench functionality for Budget Transfer but currently not getting any option to add a line under Transferred To in Budget Transfer dialog box.Please find the attached screenshot for reference.Just wanted to know am I missing any Prerequisite setup or is this a permission issue? Thank you in advance. Best Regards,Rakesh

Hi Team, I’m looking for the way to make a limitation on Project Deliverable with a specific Site.Is there any such kid of function on it? Regards,Kohei Okigami

One of the options on a non-inventory sales part is to have it replaced by another part. This works great on a customer order. One is correctly notified that a replacement part was found and automatically the new replacement part is overwriting the entered sales part.However, on a sales contract we have the Revision and Items. This allows to include also a non-inventory sales part, but the replacement part is not checked. Resulting that an incorrect part is used. One is not even notified of the replacement part number to be used.One should really deactivate the replaced non-inventory sales part in order to overcome delivery of an ‘old’ part.Anyone that can help me understand what the logic behind this is?

Hi ExpertsOne of our Customers asked if there is an default Value setting for the external voucher Assistant? For example: After I start the External voucher Assistant… the next window is loading and the Values must be set manually. is it possible to set the defaults value somewhere? the only thing i see is set the load type as default. What about the User group and Company? 

Hi All,We attempted to customize the standard component, but due to a developer's mistake, the 'cust' folder was incorrectly renamed (from 'straco' to 'starco') and submitted to the Customer Solution Repository. After the sanity build, we noticed this mistake, so we deleted the incorrect 'cust' folder (starco) and resubmitted the correct one (straco). However, when we performed another sanity build, the following error occurred. It seems that the old folder (starco) wasn’t deleted. But when we checked the master branch, we couldn’t find the old folder (starco). Do you have any suggestions? Thank you!Best regards,Feng

We had a situation where the same po receipt was matched and invoiced on 2 separate invoices.  How can this happen?  At what point is the matched receipt no longer available to be matched?  

Hi,We produce chemicals and each part has its Product Structure and some components-part type for these are Purchased (raw)-have alternante components. We use the screen Simulate Material Availability though we can’t seem to view the availability of the alternante component and there are no options to change one component for its alternante and view the overall availability. Cheers !