IFS Solutions

Hi All, I have some open questions on the MWO application capabilities (Both IFS MWO Service as IFS MWO Maintenance). I’m currently dealing with a client that has technicians running around doing service and maintenance. But the tricky part is: their technicians also have a pretty high sales responsibility. Meaning: they are the first line of contact with the customer and should also be able to make service/sales quotes for various things. Using MWO app we have the ability to use ‘Request Quotation’ but I’m wondering about the limitations. From my personal understanding we are limited by following factors:Client has to be known in the MWO application The ‘Service’ has to be linked to the Service CatalogLet’s start with these two.Questions: Is there a way to use MWO for ‘new’ customers? (equivalent as in ‘Service Quotation’ where we can use ‘Quick register customer’) Is there a way to quote non-service catalog related items? (Maybe we want to do something that is not ‘off the shelf’ but

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added.  Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”.  Any possible reasons?TIA.

Hi All,  On a non productive environment designed for testing specs : When I have entered all information necessary on a customer order header and want to save the edition, the following pop-up appears : “Document Adress xx is not valid _ check up validity period”.What strikes me is that all the elements below _ involving the document adress and everything else _ are the same between this non productive environment and the PROD environment that works correctly : Expiration date of the adress (none)Client Site Company I am completely lost as where to check to solve this issue: Do you guys have any idea where to dig ?  Best regards,

Hello, Exist some free or payed courses on IFS cloud? In youtube I find some videos, but the dont go deep in knowledge. I was also looking for courses which will improve my knowledge for example how to use advanced SQL commands in CF, how implement CF in IFS Report Designer, how to create new list or groups on some existing entity, data migration, or how to drag and drop some group/list from one entity to the other, etc...but I cant find it.  Thank you for you responses

Dear FSM expertsCould you please advise on how to make the field EMAIL_ADDRESS in the PLACE window mandatory in FSM?We are on FSM 6 Update 27 Build 8779Many thanksMiguel

Hi experts,I’ve an issue in Aurena version on the following.Tested Environment: APP10 CMB Aurena (UPD25)Test Steps:Navigate to any Document Revision with Approval Steps, and having proper access.Click Subscribe for any Approval Step.It gives an error: “APPROVAL_ROUTING DOC_NO” is non Existing Table Column. When checking the log window, it shows as follows;22:35:23 DEBUG - POST: {  url: StreamSubscriptions.svc/SubscriptionVirtualSet,  etag: null,  payload: {"SendEmail":false,"Disabled":false,"SelfNotify":false,"OneTime":false,"LuName":"ApprovalRouting","KeyRef":"KEY_REF=DOC_CLASS=100^DOC_NO=D01001^DOC_REV=A1^DOC_SHEET=1^^LINE_NO=1^LU_NAME=DocIssue^STEP_NO=1^","PageUrl":"page/DocumentRevision/Form","ColumnData":"[\"ATTRIBUTE=AppDate^LABEL=Approval Date^\",\"ATTRIBUTE=ApprovalStatus^LABEL=Approval Status^\",\"ATTRIBUTE=AppSign^LABEL=Approved/Rejected By^\",\"ATTRIBUTE=Description^LABEL=Description^\",\"ATTRIBUTE=GroupId^LABEL=Group ID^\",\"ATTRIBUTE=Note^LABEL=Note^\",\"ATTRIBUTE=PersonId

Hello All,We noticed the following issue: when you have normal purchase order with certain characteristics (from the part catalog) send to a supplier it gets delivered and closed. If the characteristics are updated later on in the part catalog it has an effect on all the existing purchase orders, even the ones that are delivered/closed already. From a point of traceability and data integrity this is not desirable. How do other customers deal with this? Best RegardsCarlo Koenders

I am using IFS Demand Plan 4.0.2.16 APPS9. I am trying to figure out if the Std Forecast Model (EWMA Level) overrides the Forecast Model (Manual) field and Std Seasonal Profile (Automatic) overrides the Season Profile (3x Yearly - 162 during the create forecast job. Can someone provide input?    

Hello, on both of these pages it appears the status for Distribution Orders is programmed to show the status of its associated Purchase Order and not the actual DO status. (I believe IPAP inherits ‘Status’ from MPMS). Should this be considered a bug?If not a bug, I’d appreciate any takes on why and advice on a method to show true Distribution Order status in IPAP like is possible in Material Plan page via custom attribute. It appears IPAP page - OrderSupplyDetail entity does not support custom attributes at this time.Thank you!

What is the use of Supersede agreement on customer agreement? Can somebody explain this.

Hi Team,I have created a inter-site flow and I’m able to replicate changes in external customer order to internal PO and from it to internal CO.My query is, assume I initiate a change in internal CO from order confirmation and It is replicated to internal PO from incoming order confirmation functionality. Yet when I approve the Delivery confirmation, it does not replicate to external CO.How I can extend replication of changes to external customer order as well ? 

When creating a new purchase order authorization rule, i want a rule specific for a coordinator.So in the rule i set the option apply to all coordinators to false, then the Coordinator tab appears.I can’t select any coordinator, but there are active coordinators defined in application base setup/general data/coordinators?Any ideas?

We defined a couple of PERSISTENT custom fields on supplier info general. After the recent upgrade to IFS 24.1.2, we can no longer save any value on these fields (PERSISTENT custom fields). However, we realized when we try to insert/update on this fields, the LU reference pass to the views to validate the CUSTOM FIELDS is SupplierInfo and not SuppierInfoGeneral, where the CF have been created.Has anyone encountered this earlier, or do you see any walk-around for this issue? 

Hi IFS Community,We're working on an IFS Cloud implementation for a telecommunications client, and I'm seeking advice on the best approach to handle high-volume project creation.Our Requirements:- Approximately 500 new projects needed per day- Projects are for fiber rollout operations for example- Each project represents a customer order- Need to maintain performance and efficiency at scaleCurrent Proposed Approach:1. Create centralized master projects structured by regions2. Set up customer orders as sub-projects under these master projects3. Organize by yearly buckets for better management4. Generate Work Orders from project activitiesKey Concerns:- System performance with high-volume project creation- Efficient project structure for reporting and tracking- Automation of sub-project creation- Resource allocation and scheduling at scaleQuestions for the Community:1. Has anyone implemented a similar high-volume project structure in IFS Cloud?2. What challenges did you face with large n

Hello, I want ann in this entity PurchaseOrder, in tab Purchase Order Invoice PurchaseOrderInvoiceList which is located in PurchaseOrderInvoice, but when i click on Content + icon => List and in List value I cannot find PurchaseOrderInvoiceList, it is possible to add?  Thanks 

Hi,What is the difference between the Object Key and Key Ref columns in the Document Object Connections page? I could not find any differences in the values. Is there a historical reason for this or why do these columns exist twice? Thanks, Mike

Hi everyone, does anyone have experience with scheduling tools or equipment? I understand that PSO currently can't handle this, but is there a way to plan or reserve a tool manually for carrying out a specific activity? 

where do i find the user manual for stock counts and reverse logistics process for FSM?

Customer environment Cloud 23R2. Site parameter is in position that Work Task should be created automatically in WO status Observed. That works fine from the desktop. But when using MWO in Work Order creation, Work Task is instantly created automatically. So usage is different from desktop and from MWO. Any idea what could be done?

Body - Employee with complete flexibility of deciding work hour /day, A working hour schedule is defined only to allow system to understand the basic, lunch and OT hours. So according to the requirement the employee gets 30 minutes of lunch if they work 6.5 hours,  So for example if they work 6.5 hours their actual working hours needs to be 6 hours only, but if they work anything between 6 to 6.49 ( More than 6 hours Less than 6.5 hours  ) hours it will be the actual working time, i.e. if a employees works 6.25 hours the actual will be also 6.25 no lunch needs to be deducted. if they work 6.5 hours it will be 6 working hours and if they work 6.75 hours it will be 6.25 hours of working hours. This is how Working hour schedule and Flexible day type is setup   Issue - if an employee logs out at or after 6.50 hours of work and before 7 hours (For example if he starts work at 8 am and logs out between 2.30pm to 3pm) the system is not calculating the exact work hours after the deduction of 3

Hi! I’ve created shipment order between remote warehouse and site (remote warehouse → site). Remote warehouse is in the same site as destination site. I’ve sent and delivered the shipment. Now I want to receive shipment order using: Shipment Management → Inbound Shipment → Register ArrivalsIs it possible to receive shipment order to location that is actually in remote warehouse (the source one or another, doesn’t matter, the source one preferably) which belongs to the destination site? I can’t make this happen and I wonder if it’s matter of parametrization or it’s just not allowed.

Hello, I have a VPN to the IFS cloud. Now I have noticed that the Select does not show any data on many VIEWS, although data is available there according to the IFS quick report.CUSTOMER_INFO: works fine PURCHASE_ORDER: no Data In IFS-Quickreport i can select all Purchase Orders ! Is there a reason and solution so that I can see data from all VIEWS that I select via Qracle SQL Developer and not just the column names?I have already written the IFSAPP in front of the VIEW names.Thanks for your helpGreetingsMarkus

Hi everyone,  I’m receiving this error message on multiple lobby elements and it is driving me crazy. I cannot for the life of me figure out what is causing the issue. I have tried adding &AO to the view, but that doesn’t change anything. Has anyone else run into this issue? If so, how do I fix it? 

We developed few configurations on top of the IFS Cloud 23R2. The main area for the development was in the screen 'Equipment Object Navigator' (EquipmentObject).In this screen we defined a couple of PERSISTENT custom fields which are to be used with the MWO . After the recent upgrade to IFS 24R1, we can no longer save any value on these fields (PERSISTENT custom fields). However, we realised that when a insert or update goes for these PERSISTENT fields all default calls run. But, more they will update/insert a value to the child entities (EquipmentFunctional or EquipmentSerial) Custom field (if present with the same name). Has anyone encountered this earlier or do you see any walk-around for this issue? 

Hi, We have a problem with the background jobs. While a user releases a customer order the procedure creates a background job for the Customer_Order_Line_API.Calculate_Revenue__ procedure. This procedure throws an error while working in the background however when we re-execute the job works. Even if we Re-execute in the background manually from background jobs it gives an error. We created a new queue for this procedure but it still throws the same error. The screenshot of the error is below. What could be the problem? How can we solve it?The error about combination rules.