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Enable "Show Associated Notes" by Default in Service Notes Tab

  • June 11, 2025
  • 1 reply
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Hello everyone,

Our customer would like the “Show Associated Notes” option in the Service Notes tab of the Request screen to be enabled by default, so that they don’t have to manually check the box each time.

I wasn’t able to configure this in the Page Designer — does anyone have an idea on how this could be achieved, or is it simply not possible within the current setup?

 

Thank you!

Best answer by tofuse

Hi, 

This is an aspect that you can not control with the Page Designer or trough any other configuration. In the picture that you post I think that you mistake the command group ‘View Note’ with the list filter ‘Show Associated Notes’. The later is an application applied search context that is not possible to control trough configuration. 

In this case the only option is a customization. 

kind regards

Tobias 

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  • Hero (Employee)
  • June 16, 2025

Hi, 

This is an aspect that you can not control with the Page Designer or trough any other configuration. In the picture that you post I think that you mistake the command group ‘View Note’ with the list filter ‘Show Associated Notes’. The later is an application applied search context that is not possible to control trough configuration. 

In this case the only option is a customization. 

kind regards

Tobias 


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