IFS Solutions

We have been presented with a challenge to integrate IFS FSM6 with ServiceNow.I believe that due to company security policies we cannot integrate directly and need to use middleware or Saas like Boomi. We need to integrate both Incident work orders and asset information.Is this a difficult thing to do? Is a lot of development work needed and is there a need for a lot of FSM support?Any advice, guidance or support would be geatly appreciated. :-)Many thanks, 

Community, anyone has experience on below parameter “Allow Automatic Substitution of Parts” on below Customer window. If so, how to use it, what will be the scenario then? thank you. 

Hi,Here is what I want to implement: After a workflow is finished, pop a toast message to tell the user to refresh the page or refresh the page directly.I tried CLIENT_SYS.ADD_INFO as an action in a projection. It won’t work.Is there a way to do this?version is 24R2

Hi every body. A customer ask me about the international certificacions of IFS like ISO… etc.It’s a aerospace customer…... Can give me anybody a list with this certification of IFSCloud. Thankssssss

HelloWhat is the impact of these two parameters (Use planned dependent demand) & (Use dependent demand in forecast consumption) on MS? I tried to create sales quotation but no data displayed in planned demand anf planned dependent demand column on MS! Could you help me with this? thanks 

I created a material requirement linked to the project. I generated a supply that exceeds the demand. After going through the PMRP/MRP loops and expiring Inventory PArt Availability Exceptions, I would like to see in the table which project is affected by the oversupply. The system blinds the Project ID column *. What do I need to do to see the project with oversupply at this point.  

All,In Apps9 if we create a repair structure we can have the part that is being produced as the component in the structure. Having tried to replicate this in IFS Cloud we are are getting the following error message. How are we to now handle sorting of bad parts or doing an extra op to completed parts to rectify a fault in IFS Cloud? We need to have traceability so use the shop order batch lot number, it seems very strange that the system is not allowing this. All help very much appreciated.Sarah  

In IFS Cloud 24R1, when we create a Work Order/Work Task for B2B and attach the document in Work Task and assign to contractor, in B2B Login Document count is shown but not the attached Document details. any settings is missed ?Note: once we attach the document from B2B we can see the document in IFS Cloud Work Task.  

One of my teams has raised a transport task to move stock from a shop floor location into the quarantined stores. He has selected multiple items and given a collection of parts to the quality team, and when these have been checked, the quality team have noticed that one line was not in the box. Ideally they want to be able to select 9/10 lines and execute these, leaving the final line on the transport task- is this possible?

Hi All, Supplier invoice posting authorize substitutes does not work with Group . I am able to add substitute to authorizer id but when the Substitute go for authorization it does not allows to authorize the invoice. In PO it works. Regards, Mukesh Gupta  

As per my understanding vouchers are generated only when customer invoice turns to ‘PostedAuth’ state. We have cases where the voucher is created when invoice is printed and stuck in error.So to sum up the invoice is still in ‘printed’ state, voucher is already created for the date it was printed and now we are not able to clear the error as the period has been changed.Tried to replicate the scenario in test environments but with exact same details and parameters invoice is successfully getting processed without errors, so not sure what has caused the invoice to be stuck.Please suggest. 

 HelloCan someone help me with a solution/procedure in order to get the daily update currency rates from Bank Portal?Appreciate your Inputs or Recommendation on Exchange Rate Update AutomationRegards,Irina DINU

Hellowe are exploring the parameters surrounding pool work. We have 48 regions, with anywhere between 3-8 technicians per region.  How do we set this up so that only and all the technicians for each region see only their pool work, rather than everyones pool work? 

We have some information stored in technical attributes for equipment object that would like to migrate to Service Notes, but that was not as easy as I though since Notes are a CLOB field.We are currently on 24R1 SU4 and I found this workaroundExcel Migration - Technical Documentation For IFS CloudBuisness_Lead_API have a procedure Write_Note_Excel__, but Request_Contact_Note_Api does not have a similar procedure in our version. Could some see if the Api been improved with such a procedure in 24R2 or 25R1?      

Can we transfer the Attached documents in Work Task screen to Work Order. Below is the settings i have configured in Object Connection Transformations but no luck. 

Hello, have a field that is currency, and we need to require a value in the field. I used the page designer to mark it as required. It currently accepts “0” as a “required” value as that is technically a value. :)How can we require it to be a value that is greater than one penny? Negative values aren’t allowed either.Thanks!  

We’re working with a client who is currently using Apps 8. Within their document management solution today whenever anyone approves a document the system creates a “Pop Up” message asking them to confirm that they really do want to approve this document. The client wants similar functionality in IFS Cloud which they insist is standard in Apps 8 I can find no way of setting this up within the system and have proposed that setting up the “Security Checkpoint Required” at the Approval Step level will provide a similar degree of confirmation of intent, but is there any way of providing this confirmation “Pop Up” prompt out of the box in Cloud

In IFS Cloud 24R2,I have come across this requirement and want to know if anyone has faced this before :In a structure, the Parent has a meter and all child objects also have a meter.e.g :Parent object - CarChild Object 1 - EngineChild Object 2 - Suspension When a New reading is recorded on the Parent Object meter, the independent child object meters should also inherit the same value.e.g : If the new reading value on the parent is 103, then the new reading value on the child objects should be 103 Not sure if there is a smart way to do this or whether it requires a configuration.   

 Hello,I often get the same question from our customers:"We want to be able to redeliver or invoice on the original order". Example: I create a sales order, I invoice and I have to issuea credit note because I made a price or qty error. I issue a credit note but I want to start again from the initial sales order.We agree that in iFS you can't reopen a sales order that's already been invoiced.     thank you for your help

Hello, We are currently in IFS Cloud version 24R1 SU2. We recently upgraded from IFS9 to IFS Cloud. Previously in IFS9 when we do a receipt against a Shop Order that's pegged to a Customer Order, the qty_on_order columns for all the tables involved ( shop_order_tab, customer_order_line_tab, and customer_order_shop_order_tab) would all decrease accordingly.In IFS Cloud, all tables except the customer_order_shop_order_tab updates their qty_on_order columns which seems to break the Pegged Qty. Is this the intended result or does anyone have any relevant information or can link documentation on this change? Thanks,LEdwards

Hi,My customer is implementing IFS cloud with the new Service Management functionality (NGSM). They would like their customers to have some way of creating service requests on their own. I am trying to figure out the best way of doing this at the moment.I think the old B2B solution is only focusing the old Work Order Solution. As from 25R1, I can see that Call Center enables the facility of creating new Requests (handover) as well. I would like to know if the B2B Call Center solution supports the “Request” handover yet? If not, is there a plan to include this functionality soon? (when?)Is the Customer Engagement functionality can be used for this purpose? If so, I would like to know some details about that as I am not familiar with this functionality. Any ideas, on how to get details on this?Best Regards,Athulya 

I’m in IFS Cloud 22R1 Is there any way to see, in the main application, what Forecast Model/parameters IFS has selected when the forecast model for the Flow/Part has been set to “Best Fit” ? I can see this info in the Demand Plan Client, but can’t find it displayed in any of the Cloud screens.DP Client: Cloud: 

Hi CommunityDoes anyone have experience with the automated, legally prescribed IBAN check in Slovakia for the following points using a background job (Cloud)?The manual check and manual maintenance of the data fields in IFS is time-consuming and impractical.  Thank you very much for your input.Best regardsAndrea

Hello Community,I have a question regarding the behavior of default values in IFS custom fields. I have created a new custom field and set its default value to True in IFS Apps 10 (Version 15). This works as expected when users have added the field to their screen via the column chooser.However, for users who have not added the field to their screen, the value appears to be null when a new line is added.Is there something I might have missed in the configuration? Or could you suggest a way to ensure that the default value is applied for all new entries, regardless of whether the field is visible on the screen?Appreciate your help!Regards.Aravinda 

I have question about how exactly the parameter "Define the characters which should not appear in Key Fields" works. How to understand the description: " The key fields where the relevant business logic is implemented will not accept these characters and will return an error message".  And the most important: Why can I register a person, supplier or agreement using these characters, but not e.g. invoices? For all this data, the identifier is a unique key so relevant business logic is implemented for that fields.  So why are there differences between them? Why can I register a person, supplier or agreement using these characters, but not e.g. invoices? For all this data, the identifier is a unique key/object id. So why does the parameter work selectively?