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Hi,

 

We’re on Cloud 23R2. I have set up data on Failure Setup Navigator. The expectation is that when a dispatcher records a service request using “New Service Request” page, after filling data for symptom, and clicking Next, it comes to this page.

The Task Template is not auto picked based on the information entered before. Instead, any task template can be picked manually from the list.

 

Additionally, even in the Tech Portal (screenshot below), when completing an assignment, even if the technician fills in all information like the Item Class, Failing Function, Fault, Cause, etc there is no automatic application of the Work Task Template. 

What is the purpose of attaching a WT template in the Failure Analysis navigator? How is it intended to be automatically linked with the process?

TIA

 

Hi ​@athasanka 
I agree – in this case, it's not automated in the way you expected. As documented, its primary purpose is filtering.

This is outlined in the documentation:
http://clouddocs/ifsdoc/25R1/Documentation/en//DefineMaintenanceBasics/AboutStructuredFailureManagement.htm

That said, auto-picking might be achieved using a simple BPA workflow. If you're keen on seeing this as part of the core product, I encourage you to submit a community idea here.

I hope this would help.

Hi ​@athasanka 
I agree – in this case, it's not automated in the way you expected. As documented, its primary purpose is filtering.

This is outlined in the documentation:
http://clouddocs/ifsdoc/25R1/Documentation/en//DefineMaintenanceBasics/AboutStructuredFailureManagement.htm

That said, auto-picking might be achieved using a simple BPA workflow. If you're keen on seeing this as part of the core product, I encourage you to submit a community idea here.

I hope this would help.

Thanks Mayura. You mentioned that its primary purpose if filtering. What might be a use case for it? Is it intended for the fied techs/engineers or call center staff? Are they to manually go through the FSM setup and then copy the WT template information and manully apply it elsewhere?

Not really., In pre 25R1 releases (in your case 23R2) there is a way to pick up the connected WT Template. Please see the below images, 

  1. When the Object is connected with an Item Class AND the Symptom is defined on the Fault.

  The command “Select Work Task Template from Item Class” allows to list and pick relevant WT Templates.

 

So, there is no need to go through the FSM setup manually and then copy the WT template information and manually apply it. 

I hope this clears your concerns.

NOTE: This functionality has changed from 25R1 onwards with the introduction of FMECA.

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