IFS Solutions

Hi All,I am facing a problem with FSM6 +PSO. When I try to initialize the dataset on the FSM to synchronize with PSO, iam getting the following error: ProcessPerformRequest: matching perform definition method not found: FieldServiceComponent:Initialize Threesixty(system.string,).Note that before it was working normally.Anybody passed by such problem?  Thanks//

How can I download the installation package of APP10 UPD28?

Hi all,We are having an issue with parts returned back to stock on a Work Order, it automatic goes to “Out of Operations”, I haven’t been able to change it to “In Operations” or change the status prior to returning the part to stock.Is there an option to fix this? For now we’ve used a repair SQL script, which isn’t the best solution.Thank you,Michael

Hello, I have been exploring the new report studio functionality in IFS Cloud 24R2. I was trying to figure out how the dynamic signatures worked. I was able to utilize the Signature function but was hoping to dynamically change the signature based off a condition in Report Studio. In report designer, you were able to pull this in using a SQL statement but it seems to use a DB Image function instead? I tried using the DB Image() functionality but I keep printing blanks. My function syntax is this: DBImage('report_signatures','IMAGE' ,'image_name=IFS.jpg') My question is if I want to utilize the DBImage functionality, how could I use it for static data and columns within a report? For example, if I wanted to change the signature depending who is the salesperson on the customer. I feel like I may be missing something simple but I was hoping to get some direction on this. Thank you. 

Hello everyone,I have a customer who is looking to implement Segtico Certificate to ensure that our auto-generated transactional emails (sent from no-reply@xxxxxx.com) are signed for authenticity using S/MIME.Could anyone point me to resources or documentation on how to integrate signing certificates into our email system? Specifically, we’re interested in best practices for setting this up with automated email workflows.Many thanks in advance!/ashley

Has anyone been asked by a customer that they want to use a WaDaCo transaction that allows them to manually reserve parts to be shipped to the customer order rather than use the automatic reservation oir manually reserve the customer order line. Thoughts???  We are drafting a CRIM spec to do this.

We are currently using IFS 9.0 and we want to know if there is a way to ensure we are only receiving quantity 1 at a time?

Hi all,I am starting to test a new release 24R1.I can’t find an option Enable log window in debug menu.Is it removed from application?BR.

Hello, When on the front end of IFS10, for example, shop floor workbench but it could be any screen really, how do I then go into API explorer and find that API related to that area? Thanks Ross

Dear Community, Apart my own doubts, I promised I’d find out.We would have very niche case, where single Work Order / Customer Order (with inventory parts too) would be needed to be shared between multiple (2 or more) customers. Like repair of shared assets.According to the users on Apps9 it was possible to do via Staged Billing, by sharing order to multiple line, invoicing first, and then changing the “invoice Customer” on actual customer order. Currently cloud (23R2) does not allow you to change invoicing customer on customer order when something has been invoiced. Found out doing it other way around by removing invoice customer works, but this seems to be unintended functionality. Is there other proper way to do this, instead of making multiple customer orders and using non-inventory part lines?If I recall correctly, something similar could be done on Sales Contract, but we do not have that module currently. -T

depreciation proposal does not capture one object.I check for the basic data and all look fine and similar to other objects and this  particular object doesn't get included in dep. proposal. and has not depreciated from the activation in 2021.the asset is in active status.        

Hello,We currently have an issue where our IFS MWO Service app users are not returning their tasks from their mobile, they keep them in their Completed tasks tile which is storing 10-100+ tasks on their app.Is there a way to pull these tasks from their device as it’s causing issues with being able to close off the request/task?Thanks!

Hi Experts,There are many Completed work assignements in MWO, that engineers are not attending so we need to force close it. In this post it say the function will be implemented in 24R1. Could someone help me to find the exact location of doing this? I could not find it anywhere. Thank youKM

Hi,I want to log into the IFS Power BI Sample Reports using my company email:However, I encounter the error as attached below. Does anyone have a solution to fix this issue step by step? 

Hi,Save the bookmark with the dynamic filter and not the dates:     

Hi,Could we configure using Aurena configuration - Page designer? To hide Duplicate button in a standard client - Eg: Business LeadsAPP10 UPD 17Regards,UdGn

Hi,We are APP10 UPD17.In progress of configuring Aurena client for the users. Their starting to use Aurena.Below error:When clicking the attachment clip in Expense Sheet Details below error occurred. When debug it gives a serialization error.  Permissions granted,Could this be due to permission?Tried previous posts  - Aurena Permission Issue - No access/Failed to load attachments.But did not work.Thanks and Regards,Udeni

As per the Supported platforms documentation, the development tool set appears to have split compatibility.Developer Studio is only compatible with Windows 11 and the rest of the tool set is only compatible with Windows 10. Can you please confirm if we can install all the toolsets on a single desktop (either windows 10 or windows 11)https://docs.ifs.com/techdocs/25r1/080_supported_platforms/#development_and_installation_toolsDevelopment ToolsTools /Client Operating System /Server Operating System /IFS Support as of /Limitation /SolutionIFS Report Designer,IFS Update Analyzer,IFS Configuration Analyzer,IFS Report Data Source Extension                    / Windows 10 64-Bit Only / 2016,2019 / GA IFS Developer Studio                                            / Windows 11 21H2 64-Bit Only / 2016,2019 / GA 

I'm hoping to get some insights from the community here. We're encountering random delays between the time a work order is assigned and when it's actually received on the service engineer's mobile app. These delays are inconsistent and can vary quite a bit.We've already tried several recommended troubleshooting steps, including:Increasing server resources Reconfiguring settings with higher max pool sizesUnfortunately, none of these have resolved the issue so far.We know that downloads only happen when the device is connected to data and powered on, and I can confirm that all these conditions are met—yet the delays persist.Has anyone else experienced something similar with Apps 10 UPD17? If so, what solutions or workarounds did you find that helped? Any advice or shared experiences would be greatly appreciated!Thanks in advance! 

Hi Team,We are facing an issue in the FSM application. In the Escalation tab under the Task screen, the 'Minutes Open' field is supposed to update and reflect the total ON HOLD duration once the escalation is completed.However, for some tasks, this value is not updating.To identify the cause of this issue, we checked the business rules and found one rule where the 'Minutes Open' value is being updated. When we executed the script through XML Poster, we identified a configuration issue at the database table level. It was throwing an error because the decimal value limit was being exceeded. find the XML query for your reference<perform_batch>  <sequential_dependent>    <hierarchy_select result_name="escalation_result" return_only_requested_attrs="true">      <primary_table>escalation</primary_table>      <attrs>        <attr>escalation.esc_id<

In IFS Cloud, when you create a child work order from a parent, the child is created with the customer no field blank. I assumed the child would inherit the parent’s connected customer. Is this how it’s supposed to work or is this a bug?

On Sales Quotation Line, I created a custom reference field called Product Structure that will display the Product Structure Revision No and Alternate No. The user is required to choose the correct Product Structure for the shop order as a means of communication to the order processing team.Right now, the LOV shows all product structures for all parts and the user has to manually filter the list based on the sales part. I want the LOV to default the Part_No filter to the Sales Part (CatalonNo) chosen on the OrderQuotationLine. I cannot find a good walkthrough online. Can anyone assist? 

hi,In version 10 we have this option here called ‘IFS interface browser”:  when I open it I’m able to see example files for companies who works EDI for example, receiving customer schedules etc. I dont see this option in CLoud, even the last one, 25R1:​​​​how do I access this interface browser in CLoud? thanks, 

Changing document repository About this document The purpose of this document is to give you the knowledge needed to "manually" migrate files between document repositories. It's important to first understand how Docman keeps track of the files that is stored in IFS.Data model These are the entities involved when document files are stored and retrieved.Apart from just reading the below, it is a good idea to actually look at the contents of the database tables for the entities. Just by looking at the data in EdmFile and EdmLocation, together with the data in your repostitory, should give you a good idea on how things fit together.EdmFile (edm_file_tab) This is what we call the "file reference" of document / document revision. This entity is used to store the original file name as well as the file name in the document repository. Another important attribu

Hi Experts,I have a question relating to Lobbies and Permissions.When we initially connects a lobby to a permission set, it automatically adds the relevant elements in it. However, if we add new elements to the lobby after granting the permissions, the new ones won’t be added the permission set automatically. Therefore, users would get errors if they try to access them. To fix this we have 2 optionsAdd the new elements to the permissions set manually Remove the lobby from the permission set and add again. Both the options seem to be time consuming. Is there a better way of doing this? Thank You,Shehan Almeida.