IFS assyst

Hi All, I have issue with event builder as following: However, when I submit a new service and select the item in the picture, the assigned SD does not change to what I need.Please, if you have a suggestion, let me know.Best Regards.

Can we get help on some functionality of action processor. We would like to get the Task Description appended to Custom Field (“Field1”) in the Service Request when the Action “Commit” is apply.

Hello. I am wondering if anyone has any experience, or if it is possible to configure assyst to use something other than the shortcode of the assyst user to authenticate to assystWeb. In our environment, we use the AD sAMAccountName as the shortcode for the assyst user account, but because we are authenticating to more than one AD structure, this value is not always unique. We’d prefer to use the email address to authenticate (using Azure SAML), but don’t want to update the shortcodes of all of our assyst accounts.Is there a way to tell assyst to authenticate using the email address or another field, instead of shortcode (for assystWeb only)? I was not able to find any information on this in the wiki or documentation.Thanks. 

Hello!I have a problem with assyst version 11.7.3, where the tool is slow and has performance issues.The error message in the logs is:2024-11-07 14:07:54,718 WARN [org.apache.struts.action.RequestProcessor] (default task-1) Unhandled Exception thrown: class javax.servlet.ServletException2024-11-07 14:07:54,734 ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /assystweb/login/login.do: java.lang.RuntimeException: javax.servlet.ServletException: Request[/login/login] does not contain handler parameter named 'dispatch'. This may be caused by whitespace in the label text. at io.undertow.servlet.handlers.security.ServletFormAuthenticationMechanism.servePage(ServletFormAuthenticationMechanism.java:172) at io.undertow.security.impl.FormAuthenticationMechanism.sendChallenge(FormAuthenticationMechanism.java:183) at com.axiossystems.assyst.security.servletExtension.DelegatingAuthentic at io.undertow.security.impl.SecurityContextImpl$ChallengeSender.access$300(

The upcoming update on November 26 brings several powerful new features and enhancements that will help boost your business’ productivity, security, and service experience.IFS assyst 24R2 will enable your organization to:Offer smarter, faster service with Industrial AI Smart assyst - Event Summarization Smart assyst - Suggested Assignment Boost productivity For service agents with the new UI of Event Monitor For end-users and administrators with form customization improvements For service owners through improved reporting  Scale with confidence Optimized ITOM: Better control and visibility of your Microsoft 365 environment Enhanced REST and iPaaS ETM capabilities: Ensure reliable, secure operations  Streamline HR service workflows HR Service Management for IFS Cloud HCM Join us for a webinar on December 4, where we dive into the release’s new features and how you can further enhance your service delivery. If you’re unable to attend, you can still sign up to access the webinar on

Hi all,In ETM I have a variable assyst search that I want to do the following:Product short code = “ABC” Discontinued = false Expiry date = 2024-11-12 (aka 60 days in the future)When I setup the assyst search everything expect the expriy date search is coming back correctly. The expiry date is being interpreted like this:expiry date >= 2024-11-12Is this normal behaviour? How do I make it so it only returns when the expiry date = 2024-11-12? 

While testing, our team has found an issue with SLA Resolution Times.SLA “Core-Critical Service” has Resolve Time as 30 days. On Testing we found that it’s not 30 Business Days instead it’s 30 Calendar Days.What changes can we make to setup this to 30 Business Days?Request you to please check this.

We have a use case to integrate assyst with SAP GRC using Soap. Is it possible leveraging ETM to achieve it. Has anyone done this.

We are looking at using the Activities in my calendar in assyst to enter when we are on holiday so tickets are not assigned directly when we are not working. However we have automated processed that assign individuals calls and we don't want these to stop when a user is marked as unavailable. Can you configure certain assyst web users to overwrite this unavailability to the automated calls are still logged?

I’m having a process issue I’ve never come across before.  I have a series of auto decisions in this process based on what the user chooses in the assystNET form.  What does the error mean?  I’m trying to find the issue but I don’t really understand what the error is.  I understand it says the stage has already been generated but it hasn’t so I’m confused.  Anyone come across this sort of issue and have a solution?I’ve restructured the form so that the expressions sub-processes don’t use the same shortcodes and it still doesn’t work.   When trying to make this decision I get the below error 

We are thrilled to announce that our ITIL®4 certification for 16 practices has officially transitioned from PinkVERIFY by Pink Elephant to PeopleCert! Learn more:https://atv.peoplecert.org/tool/assyst/ https://assyst.ifs.com/resources/news-events/ifs-assyst-achieved-peoplecert-accreditation-for-16-itil-4-practices Why the change?Enhanced credibility: Partnering with PeopleCert, a globally recognized leader in ITIL certification, enhances our credibility and aligns us with the latest industry standards. PeopleCert is renowned for its professional certifications, including ITIL and PRINCE2. Their acquisition of AXELOS in 2021 further solidified their leadership in IT and project management certifications.Broader recognition: PeopleCert’s certifications are widely acknowledged and respected, helping us better meet the expectations of our clients and prospects.Benefits for our customers:Improved service quality: Our processes and practices will now align with the latest ITIL standards, ens

Has anyone had to used time variables in substitution keywords?I’ve got a form with a date field DATETIME and am using two substitution keywords to present the date and time on an action template. Date works fine but I’m having trouble formatting the time as either 24 hour clock or with an AM/PM label.$date.format('hh:mm',$new.event.W("DATETIME")) is presenting the time correctly, in the format 11:00. In the context of the related action template I really need to specify 23:00 or 11:00 PM.Does anyone have any ideas?

Hi all! I have a demand to manage Agile Projects (scrum) on Assyst.The project funcitonalities on Assyst are very basic, so I would like to know if someone has done anything related to it.The main points are to track the sprints, user sotries, team capacity and backlog. Idealy, using Kankan cards. Thanks,Odair

Hi,is there way to share attachments within a Process (or even linked issues) , e.g. files attached in R-Tickets are visible and accessible (eMail-Action) in subsequent T-Tickets? If not, this would be a valuable enhancement.Take care,Mathias

Hello, I have created a Power Automate flow and currently I can send an email to the servicedesk which will create a ticket in Assyst but then they need to manually assign the ticket to our queue. I would like to know if anyone has used Power Automate to create a ticket in Assyst and also assign it to a specific queue. If you have experience, I would greatly appreciate exactly what is required to achieve the above. Regards,Amo Sohi

Hi, I am new at Assyst and would like to know how i can link user incident tickets to a problem ticket. I dont seem to find any information regarding this on the wiki . 

The Assyst Wiki is a lacking on the details on how to authenticate against the API, and is at times providing seemingly contradicting information when reading different articles. This paired with no examples of how to authenticate depending on the installed authentication mechanisms cause a lot of confusion.  Are there examples of how to authenticate against the assystREST API depending on the different Server Security Mappings selected for assystREST? How does one go about to use bearer tokens when authenticating a postman query, a 3rd party software, or an external script?To illustrate what I’m looking for: As an example using Kerberos, this would work when a PowerShell script is ran, and the script contains a dedicated service user’s username and password. PowerShell script example:   $url ="https://<server>:<port>/assystREST/v2/raml"    $cred = (New-Object system.management.automation.pscredential("%username%", (ConvertTo-SecureString '%password%' -AsPlainText -Force)))

We’ve got some Service Request S records stuck open. The Tasks are complete but it looks like the complete stage was missing when they were created. There is no resolution open available on the S record in order to resolve them manually either. Any ideas on what we could do? Cancelling would send a confusing email to the user which we are keen to avoid.

can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests

Hello.We have installed assyst 11.8.2 in a non-production environment for testing, and are having an issue with the assystNET page not loading. We have two sets of web servers which authenticate differently, and all applications (assystnet, assystnetmob) on both sectors is having the issue. assystWeb login works fine. When a client attempts to access assystNET, the following error occurs in the server.log: 2024-08-21 09:11:17,455 ERROR [com.axiossystems.assyst.dao.security.CSGFilter] (default task-2) CheckDtos : unable to set property => csg Here is a screenshot of the error: We have tried numerous different authentication methods (LDAP, Azure SAML), and the same issue occurs.I have opened an incident with assyst support, but they have yet to be able to prvovide any advise. Has anyone else seen this with 11.8.2? Thanks, Duncan 

I have a Service Request for Personnel Changes.  there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING.  the workflow and tasks are completely different based on this  ONE question.  There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path.  Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates.  If there is a name change again totally different task and different service departments.  How to I make this happen?  Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow. 

I started to play more with Expressions in the various tasks created in a process.That is very cool ! 😎However, I was wondering how can I insert some “guidance” information into the triggered tasks ? Or maybe there is a way to copy the parent’s “suggested actions” content in the description ?What would be the best method to use in this context ?thanks in advance !p.s. in assyst v11.5.3

We are in the process of copying the production database (11.4) and putting into our Development environment (11.8) - after going through the Database update to get the schema up-to-date, we go through the commands.  After doing the commands, shutdown the Karaf command window, starting up IPaaS, we cannot get into AssystETM.Has anyone else had this issue?

I’m trying to narrow down an issue that I was have happening for a certain type of ItemAId - to do this, I was trying to use csgId - but using this query:https://<server>:<port>/assystREST/v2/events?csgId=145Results with this:Invalid Lookup Parameter: csgId So I guess my question is to how to find the valid lookup parameters? 

Context Overarching goal Some examples:  Too much information Not enough information: Questions, and request for input Having read the Installation:LoggingContextFilter and the Installation:Useful Server Logging Configurations wiki articles, I’m still coming up short in regards to what I want to achieve.  ContextI am asking from the context of a multi-server environment, with several assystEnterprise servers, each running in their separate windows VMs, with a load balanced URL facing our users, and our technicians. I am trying to address some issues in regards to the %JBOSS_HOME%/standalone/log/server.log and how the logging of certain normal or foreseeable events caused by our users or IT-staff causes massive entries in the server.log. Having the added noise of errors from normal and foreseeable behavior in the main log file adds extra complexity and increases the time spent noticing patterns and determining the cause of reported issues. On the other hand, some error messages are n