I have a requirement to link a newly created Service Request to existing Service Request using ETM.
Complete process:
I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.
The only issue is that I am not able to link this new Service Request with existing Service Request.
Please help.
Best answer by Steve Exley
Is this what we fixed yesterday Manish by creating a new linked event group and then using an iterated link event mapper to link the newly created Service Request?
Is this what we fixed yesterday Manish by creating a new linked event group and then using an iterated link event mapper to link the newly created Service Request?
Hello. Is there any documentation or examples on how to do this? I am developing a process to create and link a new Change record to an existing SR or Incident, and can’t figure this part out. Thanks.
Duncan
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