Using version 11.5. I need help ugh
I created a process with an automated decision that brings the user to a manual decision with a Y/N answer. For some reason, they can say no but cannot choose yes. When they choose yes, the error below is what they get. I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision. I’ve provided the two processes to show you.
First process with auto decision
Sub-process they can’t make the Yes Decision - Government Employee
Sub-sub process that the yes is attached to
Error received
Troubleshooting done:
I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it. Everything seems ok.
Got another user from that SVD to try and same error. We assigned it to another user from a different SVD and he was able to choose yes.
Also checked to see if they can make other decisions from other processes and they can.
