Hey All,

We do a good job having our software as items in our CMDB. We also have our printers and computers in as assyst CMDB also. On the hardware printer items in CMDB were store the print queues for printers in config characteristics. The problem is you cannot search for the serial no in the characteristic. We are going to be moving our printer queues as separate items with relations to the hardware. That’s easy. We want to also relate the print queue to the software it is used by.

Question. What do people do when relating it to the software?

The two scenarios we came up with were:

1. relating all print queues directly to the Software item.
2. creating another item called “<Software Name> Print Service”, adding relation for this item to the software, and relating all print queues to the “<Software Name> Print Services” item.

Technically the majority of these software are running a service for printing but its creating new items to track “services” or “sub programs” to the main software too much or just the right amount of info in assyst CMDB to be storing?