IFS assyst

Im trying to develop a dynamic task expression that pulls through the selected options on a multi select lookup, but Im having difficulty with the expression code. This is the set up for the Multi Select Lookup:And in the task expression I have tried utilizing following codes: $new.parentEvent.W("MSL-BU")$new.parentEvent.W("MSL-BU").name$new.parentEvent.W("MSL-BU").shortCode$new.parentEvent.W("MSL-BU").value$new.parentEvent.W("MSL-BU").values$new.parentEvent.W("MSL-BU").multiSelectValues$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValue$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValueId$new.parentEvent.W("MSL-BU").multiSelectValuesShortCode$new.parentEvent.W("MSL-BU").multiSelectValues.id$new.parentEvent.W("MSL-BU").multiSelectValues.shortCod

I am having issues to create “NORMALTASK” based on action and link with parent ticket ?  Although IFS provided the option to create task but it is time consuming as user need to copy all information (Affected User, Task type, summary, description etc ) so I am trying to build a custom Action that will call a custom action script to create a normal task and attached with the parent ticket copying all parent tickets information. In 11.4 version we do have a feature to create task but when I use my legacy script to create normal task passing event_type_enum="NORMALTASK" it gives me error “ERROR 808 Error encountered when creating new event: Exception: ComplexValidationException: A complex validation error has been detected by the application. Rule broken: mandatorySeedEvent, Related field: taskSeedEvent, Message: ??server.validation.errors.mandatorySeedEvent??. Status code: 400”. Legacy scripts works fine in creating

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

We have a Contact User Lookup field that uses Lookup Expression as below:select usr.id from usr as usr where usr.csg.shortCode ='xxxxxxxxxx' The expression returns only Active Users. We need all Active and Inactive Users.

Hello,I’m working on Styling self-service portal, I have some questions below and would appreciate a solution.Need to change the "Favorites" sub-title to "My Favourites" just like how it is displayed in the menu, refer image-1 attached. Refer image-2 attached, (a) we need the boxes present on the below side in the image, to have outlines with color:            My Open Events - #3B86C7            My Decisions and Authorizations - #18A88A            My Reported Events - #F26B51            Major Incidents - #D91670Just like the boxes present in the above in the image.    (b) And the images associated with the boxes should be changed to the images present in          the above.     (c) Also, the text inside the boxes should be wrapped. i.e.            My Open Events, My Decisions and Authorizations, My Reported Events, Major Incidents -                     should be wrapped. 

Hi Community. I’m trying to chase a legacy UI issue that I have open and am hoping you might be able to signpost me.We have an element displaying the US style date format (MM/dd/yy) within the details pane of the event monitor page (pictured below). The seems to relate  exclusively to custom fields marked ‘Public’.assystWeb details paneEvent monitor dates are displaying correctly….assystWeb event monitor - date logged column...as are date drop downs on forms…assystWeb date dropdown field

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently  on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assys

I am trying to change the data source of a BIRT report (e.g. rptdesign file used by assyst Report Wizard) from our on premise database to the cloud Saas Database, I was using Database URL “jdbc:sqlserver://W-99999-D5E:1523;databaseName=PDRPSQGCG;”and the connection was working fine.But now I was told to use “jdbc:sqlserver://cac-99301-axios.secondary.database.windows.net:1433;database=99301;” as an example but it fails the connection. I tried various combinations but still no success.IFS Support was not able to help other than we were able to test the connection tot he database using SSMS so all indication points to the BIST data source to be incorrectly specified.Does anyone have the proper info to setup the the connection?

When a decision task is taken and Denied this is successfully triggering an email to the affected user based on the Denied sub process and associated Task.  Approved decisions are not triggering an email, Approvals don’t generate a sub process they just simple move the process onto the next task. Each task is different depending on the process so I cannot effectively hang an approval email from those. Is there some way to trigger an email based on the ‘Answer’ to a decision?

I’ve created a user alias and need to restrict some of the service catalogues.  I created a customized homepage in assystNET to show only the service offering they will need.  (this is all because of privacy issues) I’d like to remove the view of the services within the menu but if I can’t remove just one option, the whole menu is fine.  It should be based on the user alias I created.  Is there a way to do that?  If so, how?

Hi All,I’m looking for ideas for including Approver details in the global user's Event Monitor on the Self-Service Portal (under Progress > My Open Issues and Requests).The issue I have is the Column Profile for the Event Monitor is looking at details on the Request ticket and not the underlying Tasks. If I include Approver as an additional column on the global user’s Column Profile, it appears blank as the Approver is listed on the Task and not the Request. This means end-users are unable to identify who to contact for a pending approval and need to contact our Service Desk to provide the information.Any advice on if or how other customers are managing similar requirements would be much appreciated.Best regards,David.

Hello! We’re using assyst in our Problem Management process and the process owner asked us to make assyst notify him whenever new problems are logged, besides the affected user, which typically is someone else in the IT staff.Initially I had the idea of customizing the Lua script which is invoked for all assign actions and add that custom logic there. However, that felt very hacky-ish and not easily maintainable.After that, I tried to customize the Problem form and add one aditional user by default (the aforementioned process owner), but this does not seem to be possible with customizer. Any recommendations besides modifying the Lua script?

Hello.We have installed assyst 11.8.2 in a non-production environment for testing, and are having an issue with the assystNET page not loading. We have two sets of web servers which authenticate differently, and all applications (assystnet, assystnetmob) on both sectors is having the issue. assystWeb login works fine. When a client attempts to access assystNET, the following error occurs in the server.log: 2024-08-21 09:11:17,455 ERROR [com.axiossystems.assyst.dao.security.CSGFilter] (default task-2) CheckDtos : unable to set property => csg Here is a screenshot of the error: We have tried numerous different authentication methods (LDAP, Azure SAML), and the same issue occurs.I have opened an incident with assyst support, but they have yet to be able to prvovide any

assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?    

One of our service have been asking about case management systems that can (at a designated point in the process) send a service user or a third party a PDF document. Such as a legal or contact doc.  Has anyone ever tried to get assyst to populate a PDF template? Is is even possible?

Hello. I’d like to replace smart mail with email action for managing email templates and so on. I noticed that it works fine for actions starting from assyst Portal. However, I could not replicate such behavior for events logged from self service portal by end users. My guess is that when contact users are logging events, they do not select an email template. Nonetheless, if there’s something like a system parameter for such use case, I guess we’d be able to substitute Smart Mail with Email Actions.Am I right or is there something else I should know?

Hi,We recently upgraded our environment to 11.5.2, and with that we re-launched the assystNet portal with a new homepage and layout.The problem that we are now finding is that some of our users are not seeing the new Homepage, but the old one in the new format - which isn’t giving them a good experience of the portal.Some users are able to resolve this by clearing browser cache, or clicking the Reset homepage to system default - but what would be good to do is force the default assystNet homepage out to ALL users.Has anyone come across this issues before? Does anyone know if it is possible to force the default homepage to apply to all users? If so, how? Thanks in advance. 

I have a Service Request for Personnel Changes.  there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING.  the workflow and tasks are completely different based on this  ONE question.  There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path.  Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates.  If there is a name change again totally different task and different service departments.  How to I make this happen?  Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow. 

Hello. Does anyone have any experience with customizing the Self-Service Mobile App (formerly ACE) through InTune? We are looking to deploy the app to our client base, but need to customize the app icon and name (“IFS assyst” doesn’t mean anything to our clients).IFS have been able to tell me the key value for customizing the server URL in the deployment, but when I asked about the icon and name I have not gotten a reply.Thanks,Duncan

HI all,I need to write a query that will extract some events with system custom fields (items). I found some exemples here on the wiki, but not regarding item system custom filedshttps://wiki.axiossystems.com/assyst11-5Wiki/index.php/Installation:Database_Schema_for_Additional_Custom_Fields#Retrieving_values_of_custom_fields Can anyone help me? thanks!

We have been creating some standard reports in Assyst Web using the report wizard as well as some dashboard reports too.We would like to make those reports available to groups of users. In some cases, those users may only be contact users and in other cases they may also be assyst users as well.I’ve looked through the WIKI and have verified our privilege groups for both end users and support staff have all the required entity privileges. Using the Assyst web report wizard I was able to create, share and publish a report. In Assyst Web I can now see that under my Subscriptions. However, I’m not able to enable the Reporting Menu item on our end user portal to make the report available there. (1). Has anyone setup the Net End User Portal to enable the reporting menu icon/item and if so what controls that?(2). Has anyone figured out how to get published & scheduled reports to email users once run?(3). When you publish your report to c

Looking to utilize a custom field answer to drive the assignment of a decision task to an SVD not an individual.Does anyone have an example of this scenario they have been successful with?Understand the decision task part of this may be an issue btu thought i’d reach out here while support continues to review.Thanks!if custom field answer a then assign to svd a, if answer b then assign to svd b, etc

Hi,I have created a Technical Issue in OSCA and I wanted to add a person to the watch list/ maybe the person can keep track of the process.Is there any way we could add a person to the watch list ?

Good day,We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field).Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something.  Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it,...Donovan

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?