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IFS assyst

IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

assyst General
assyst Integrations
assyst Reporting
assyst ITOM

620 Topics

moconnor1Sidekick (Customer)

asked in assyst General

Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

askey-sSidekick (Customer)

asked in assyst General

Hide Order Approval Threshold on Contact User Form

HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use. One that I noticed is the Order Approval Threshold field in the Organisation section. When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all. Is this correct, please? As we don’t use it at the moment, being able to hide it would be useful.Thanks

TeslatradeupSidekick (Customer)

asked in assyst Integrations

Assistance with Mailbox Reader Config conversion to ETM

Hi Everyone,I’m in the process of converting our Mailbox Reader config and moving it to ETM.I was able to import the template channel/mappers and got one of my mailboxes converted successfully.However, my other mailbox is a bit more complex.I have an update_pattern setup with associated email templates like this in Mailbox Reader: update_pattern = { ["\< ACK \>"] = { UPDATE_ACTION = "SERV-DEPT-ACK", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/ack_template.txt", }, ["Response/Reponse: Approved /"] = { UPDATE_ACTION = "DEC-APPROVED_APPROUVE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Not Approved /"] = { UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt",

schumacher777Do Gooder (Customer)

asked in assyst General

Error in IPaaS log - Transport not scheme specified

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.service

USMAN-ADo Gooder (Customer)

asked in assyst General

Oracle Java - Open JDK

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assys

richardwestDo Gooder (Customer)

asked in assyst General

assyst Mobile App - customize home screen

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?

simardlDo Gooder (Customer)

asked in assyst Reporting

Assyst 11.6.3 custom field data

I trying to extract the value of a custom field with property type “l: system lookup”.The lookup_VAL_ID does not seem to match anything in the jptsys_web_lkup_dataAlso what is weird is we are on 11.6.3 and table jptsys_web_cust_prop is not supposed to be removed 11.5 but it is there and it is populated with something!!!here is the SQL that I use to get the “Lookup_val_ID”:(select max(convert(varchar,jc.LOOKUP_VAL_ID)) from jptsys_web_cust_prop_cont (NOLOCK) jc left join jptsys_web_cust_prop (NOLOCK) j on jc.jptsys_web_cust_prop_id=j.jptsys_web_cust_prop_id left join jptsys_web_lkup_data (nolock) drop_dwn_val on drop_dwn_val.jptsys_web_lkup_data_id = jc.LOOKUP_VAL_ID left join jptsys_web_lkup (NOLOCK) lkup on drop_dwn_val.jptsys_web_lkup_id = lkup.jptsys_web_lkup_id where i.incident_id=jc.entity_id and j.jptsys_web_cust_prop_sc='REGION' ) AS "Region

lloyd1306Sidekick (Customer)

asked in assyst Reporting

Hidden Fields still written to the assyst database

We have a single select field with answers Yes and No, and use visibility expressions to display fields based on the Yes/No selection. We've found that when (for example) Yes is selected and values are entered for the fields dependent on Yes, if you change your mind and select No, and then enter values for the fields displayed on No, when the form is saved, all the values entered for Yes and No are written to the database. We use powerBI for our reporting and wondered if there was a way to hide these hidden completed fields from the database or if there was a way they do not get written to the database? Below is a snippet from our test database to show an example of this problem.

simardlDo Gooder (Customer)

asked in assyst Reporting

Assyst 11.6.3 Custom Field

I am trying to write a report that extract a custom field with custom property type of ‘l’ which is no longer listed but was part of 5.5 for system fields.In any case it fills a “LOOKUP VALUE ID” which I am trying to look up but the data schema only say“The value of a Custom System lookup field.Introduced in assyst10 SP5.5.” What table(s) are associated with custom System Lookup?

im_j_shSidekick (Customer)

asked in assyst General

Seriously private Action Type

We are looking for an action type which is not visible (in the action log) to other service departments. Never. Really Never. :-) Is this possible? I take it that action types flagged as private are visible to creating service departments and current assigned service departments. This is not what we are looking for.Take care,Mathias

jdavidyoung07Sidekick (Customer)

asked in assyst General

Customizer Alias Customizations Database Table

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!

DuncanKDo Gooder (Customer)

asked in assyst General

MBR and assystETM creating tickets with negative incident_ref

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below: Has anyone run into this before? Thanks, Duncan

AbdullahSidekick (Customer)

asked in assyst General

Public Certificate unrecognize_name

Hello Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ? <server name="default-server"> <http-listener name="default" so

PerkinsJDo Gooder (Customer)

asked in assyst General

Sort Order for Web Tutorial (Left Pane) in AssystWEB 11.4

Our Web Tutorial section of the Assyst Web Homepage has a list of Knowledge procedures that appear in a near-random order. Is there a parameter or setting that determines what order this procedures are displayed? Ideally, we would like to have them in alphabetical order, but also add “New” procedures at the top for a determined amount of time.

NuwanthikaSidekick (Partner)

asked in assyst General

IFS Assyst : Hide Digits in event Forms

Hi All, How to mask first 6 digits of a 10 digits number added in a field of event raised by a customer. Digits should be hidden from the service desk ticket in assystWEB. i.e. Number to be hidden:SSN : 1234567890 After hidden:SSN : XXXXXX7890 Kindly advise. Regards,Nuwanthika

TeslatradeupSidekick (Customer)

asked in assyst Integrations

Conversion from MailboxReader to ETM

Hi Everyone,We are trying to move our MailboxReader functionality into ETM, however, we have hit a snag.Our email box is currently configured to be accessed/read with MailboxReader via MS Graph API.However, testing our ETM using this package:https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_ExamplesThe configuration only has options for IMAP and POP - which is not supported with our o365 mailbox:Is there any way to enable MS Graph API access?Thanks!Martin

EduardoDo Gooder (Customer)

asked in assyst ITOM

Documentation IPaaS ITOM Datamappers

Hello!Are there any documentations on how to configure datamappers and channel ITOM CMDB?Thanks.

EduardoDo Gooder (Customer)

asked in assyst Integrations

ITOM - Channel ETM

Are there any documentations on how to configure datamappers and channel ITOM CMDB?

DuncanKDo Gooder (Customer)

asked in assyst Integrations

Values for eventBuilderType, eventType and usage - assystETM Event Builders

Hello,I am working on configuring an ETM channel to bulk create some event builders, and am not able to find documentation on acceptable values for eventBuilderType, eventType and usage (Event Builder Type, Event Type, Usage in ETM). ETM seems to want integer values for these fields, but the database values are letters.Are these documented anywhere? Thanks,Duncan

NuwanthikaSidekick (Partner)

asked in assyst General

IFS assyst User Creation (Error)

Hi All,We have created a sample job title as “Not Used”When creating an assyst user and try to save the details an Error is throwing as "job title is required" even though the "Job Title" is already being selected. What can be reason for this error? Regards,Nuwanthika

moconnor1Sidekick (Customer)

asked in assyst General

Unique Service Catalogs for Customer Groups

We hear often about the difficulty for staff in navigating a robust (even if easily searched) Service Catalog between the various customer groups we support. As a healthcare organization servicing both clinical and non-clinical staff, we hear often about the lack of time nurses or providers on the floor have to spend in the catalog. Given the size and variety of what's on offer I can sympathize.Has anyone come up with unique service catalogs for specific customer groups using the Query Profiles or unique homepages for each given that functionality in more recent releases? How did you accomplish or manage this? Looking for some ideas on how to potentially solve this issue.

madaviesDo Gooder (Customer)

asked in assyst General

assystNET - Alter Label On A Column Profile

Hello,Within assystNET, you can place Event Monitors on the homepage.Some columns within the Event Monitor may not be easy to understand for some people who use the portal (such as SVD Assigned Name) so it has been requested that these be changed to more easily understandable headers where appropriate.So with that goal in mind, does anyone know how to alter the headers of individual columns within assystNET Event Monitors with CSS only?The reason I state ‘CSS only’ as I believe these are the lititations of what can be done via Styling in assyst.Note: I’ve tried inspecting the element in three different browsers which all gave varying outputs. The one below looked to be the most likely to work but it unfortunately did not (.dgrid-column-6 being SVD Assigned Name):}#dgrid_0 .dgrid-column-6 { column

Manish VermaDo Gooder (Customer)

asked in assyst Integrations

How to fetch Address, province, etc. from Building in ETM

How can we extract Building Name, Address1, Address2, City, Province in ETM? The only value we have is Building ShortCode.

lloyd1306Sidekick (Customer)

asked in assyst Integrations

Update to a Query Profile using the ETM

We want to update an EventMonitor/Query Profile in the ETM. This would run on a weekly basis to show last weeks closed calls. the fields that would change would be the action date to and from. We are struggling to get the ETM to recognise the Query Profile. We know we can query Query profiles using REST like this - assystREST/v2/queryProfiles/1514?onBehalfOfUser=aliashas. So assumed it would be similar with the ETM. Any Suggestions on what to try?

alessio.romanDo Gooder (Customer)

posted in assyst General

Unauthenticated Access to IFS Assyst Knowledge Base - Idea

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

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