Forum FAQs & Help

We found a bug in IFS Cloud  and needs to report the same with IFS.Who needs to raise an Incident  for the same with IFS i.e Customer or Partner?Thanks in advance.

Hello IFS User Community,I am a member of an IFS Implementation project team, located in the UK, currently gearing up for our UK go-live.Following the UK go-live, the implementation project team then move onwards to our global IFS roll-out, implementing IFS across my organisation, with next step being IFS implementation across Australia and Singapore.In preparation for the implementation of IFS in the APAC region, are there any APAC-based IFS users on this User Community ? My intent of this question is simply to extend my working knowledge of global companies / organisations currently using IFS (outside of my current, albeit limited, knowledge of the UK IFS user base).Very many thanks in advance.

How to find IFS application 2003 Supported Platforms.

I wanted to update the Case Priority in the LCS Portal and im unable to do it, I have used the old LCS Portal and updated the case priorities and im unable to do it in the new portal.

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

How can I delete messages in my list of private messages?

There is an option to view my topics that are Solved. How is a topic set as solved?

Could you provide a definition of what IFS functions/areas are covered in which subforums? I’m not always sure which sub-forum to post my questions in. thanks

I’m trying to use support.ifsworld.com but want to use the Help functionality in order to understand how to update cases. But, if I press any of the Help options I get the following error message. Are there any instructions for how to use the support site?This site can’t be reachedCheck if there is a typo in dse1lcsas3.corpnet.ifsworld.com. If spelling is correct, try running windows network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN

Like many of us, I spend a bit of time at the end of the year reflecting on all that we’ve been able to accomplish. 2021 has been a year not without challenges - for many of us both professionally and personally. I hope that you’ve all had a year of good health with personal and professional accomplishments.The community has continued to grow this year, due to your steadfast contributions and company. This year we had: All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: @Yasas Kasthuriarachchi was our top contributor for 2021! He has the most new topics (238), most replies (712), most likes received (1498), and most likes given (2552). Most Likely to Respond: Our Advanced Competence Hub team led this one with #1 @Yasas Kasthuriarachchi at 712 and #3 @Lee Pinchbeck at 559.  @Mathias Dahl was #2 with 564 replies posted this year.@ShawnBerk and @Asela M

I have noticed that IFS10 documentation which was available in https://docs.ifs.com/techdocs/ is news removed.  As a consequence,  the links pointed to IFS10 technical documentation in forum questions are no longer working and forum members won’t have a common documentation to refer.Hope forum moderators will act on this.

Calling all IFS Customers and Partners:Within IFS RnD we are reviewing our User Education material offering with the goal of improving on usability and align it more to your needs. Therefor we would like to give you the opportunity to let us know what areas you feel we should improve upon and how you feel we should do this.If you are interested in letting us hear your voice and helping us improving on this, please send an email to: Linda Smit and mention “User Education” in the title.Thanks in advance for responding,Linda Smit,Principle User Education Specialist, Product ExperienceIFS Research and Development

How can I subscribe to KBA

HiWhy do I get this message when trying to private message someone in the community?My post does not come close to containing 10000 characters in the form of text.ThanksAS

Hello,   For the attention of IFS customers:Do you have an increase in the quality of the support service by switching to Gold contract or to Platinium contract? Thanks for your reply !!Arnaud G.

I see points listed on the leaderboard. How do you earn points?

Hi,This is about the way we use this community portal. I would like to filter answered questions, to review only open topics - and could not find a way to do it. Is there any way? What do you think - if it is not possible now - would it be useful?

I was trying to figure out a learning pathway for an SCM Consultant and noticed this.   Can someone from the academy confirm that the above order is what I should follow to get all the certifications related to SCM? Are there any other basic trainings to complete before following the above order? After I complete the above order of courses only, can I get the ‘Certified IFS SCM Consultant’ title?

There are several questions within the community where a link that begins with wit.ifsworld.com or docs.ifs.com has been offered as part of the solution. But when members click that link, they’ve been unable to login to see the content - even if they’re a customer or partner. Here’s why - and how you can access the same content, in your own IFS instance: wit.ifsworld.com is an IFS internal system and is not intended for non-employees. UPDATE* - docs.ifs.com is now public (Aug 2020) Here’s how the wit links can be tweaked to work for you:Replace wit.ifsworld.com with your server info at the beginning of the URL. Example:Apps 9Navigate to landing page e.g. http://SERVER_URL:PORT/ifsdoc/f1doc/ Copy the wit/docs-link from ‘Foundation1’ and paste after your server URL e.g. https://wit.ifsworld.com/f1docs/apps9upd15/Foundation1/040_administration/255_business_intelligence/040_BI_Analysis_Package/300_BIAnapacConfigLookup.htm becomes http://SERVER_URL:PORT /ifsdoc/f1doc/Foundation1/040_adminis

What would be the best approach to remove a user from the support portal, when they’re not longer with the company? It seems to be a well defined process to register new users but no way to remove/inactivate one once registered. I opened a support “question” ticket and it takes more than 3d to follow up. Some of the people who need their access removed might do damage if not acted sooner. Is there any known path to follow? 

Happy New Year Community! I hope everyone enjoyed a break over the holiday. At the end of the year, I like to recognize some of the best things that have happened over the past year, so here is my “Best of 2020” community list!Most Likely to Respond @anmise takes this one, with 422 replies!Most Likely to Like@durette is the most generous with his likes, giving out 252 this year!Most Likely to Answer Your Question@Lee Pinchbeck , @paul harland , and @anmise are the IFS employees most likely to answer your question, having racked up nearly 75 best answers each this year!@ShawnBerk and @johnw66 take it for our customers, with around 40 each, and @dsj takes it for partners, with nearly 30. Most Likely to Post@Yasas_AK holds this title, as he has both the most new topics and the most total posts.  @Phil Lamerton and @Lee Pinchbeck are among our top contributors as well, as they’re all part of the team working diligently to build out our Knowledgebase (which also launched this year)!We had 3

When I try to login to the community, I get the message that I have an invalid username or password.  

October marks the 1 year anniversary of the IFS Community!  In October of 2019, we launched the IFS community at WoCo. We knew that our customers and partners wanted a way to connect that was outside of the normal channels. You needed a place to ask questions and not just hear from us, but hear from each other. Our intention has always been of fostering collaboration and creating shared knowledge. We hoped you would use this site - and we’ve been thrilled that you have!This year has seen so much engagement. Here are just a few of the things that happened: Our members are what make our community worthwhile, so thank you to you all! Whether you come with questions, or come to answer them, your contributions are appreciated. The knowledge provided by our customers, partners, and employees has created 50+ heroes, with nearly 100 sidekicks. Thank you to those who come and take the time and effort to help other members.We’ve been able to look at the questions you’ve asked and the solutions g

Meet the IFS Community Heroes! These members have taken the time to answer your questions, create great content, and make this community a friendly and helpful resource for IFS users. Get to know them below!

Anyone on top what will happen with the old IFS forum called Open IFS?https://open.ifsworld.com/forum/default.aspxStill seems to be active discussions going on there, and  no comments about switching to the new community.