Forum FAQs & Help

Hello,Is it possible to create functional user groups in assyst? An example would be a user reports a service outage that affects a service are, we would want to log the ticket under that service area as opposed to any specific user.A simple example would be we want each province to be a “user”, as each is a service group. This would allow us to easily report on MI’s in specific areas.Thanks in advance for any feedback.

HI, I have some questions regarding Reminders to customers.I would like to generate an overview of all reminders send for each customer with an overdue invoice for activity measurement and check the success rate of all reminders.  Is ‘Customer Reminder History’ the correct way to get this overview?  What happens in case the email with the reminder message is not in use anymore, is out of office, etc where does the automatic or manual reply of the customer end up?

Dear kindly elaborate for IFS Appliation 9, which type of compatibility should be required for windows software and hardware?

Hi Community Admins, Is there a way we can merge community account from a previous to new ?. In my case i have join a new company and wanted to disconnect my previous account and connect with new e-mail address. Any thoughts?Thank you,Roshan 

Hello, is there a mean to have the last user connexion date in IFS? thanks

For some of our purchased parts the Inventory Part Currently On Hand - Total Supply Purchase Orders quantity is doubling the open PO Lines. The example part there is a quantity of 13 on customer order and purchase orders, but the Total Supply shows 26 (doubled). Checked all the purchase order lines, 2 lines are closed received completely and one line open for the 13 pcs.Also checked the Inventory, Sales and Purchase parts and Suppler for Purchase Part for conversion factors and everything is set to 1. Our team use this screen often and need to rely on the information. This is only recently been discovered, been using IFS Apps 10 for a year. Worth noting it’s not on all the parts just a handful of pa

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes done in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

I am having issues being able to grant access to be able to print MRB report to users. They have full access to the MRB cases screen (Mrbcaseshandling). They receive this message however, “You are not allowed to execute the report” As IFS app, I can select the print MRB Report tab and it opens a screen called Report Format and Output, but the projection for the debug console still shows MRBCasesHandling. So I am not sure how to find the projection that needs granted to be able to access the Print MRB Report tab.Any suggestions/help would be appreciated! 

Hi,anybody knows how can i change to TAB to ENTER like  move to the next line? Where iI can find this options in IFS APP 9

Hello Community!I'm facing challenges while attempting to apply conditional formatting to a column containing checkboxes. I aim to have the row highlighted in a specific color based on whether the checkbox is checked or not. Despite trying the following approach, I haven't achieved success.Appreciate any assistance./David  

Currently, when an email is received, the format of the contact's name is as shown in the screenshot below -   The original format in the received email, as seen in the above screenshot, is lastname,firstname.   Panel creates the contact in the same name format - Is it possible for the name to be automatically formatted as FirstName.LastName in the panel without requiring the user to manually edit the first/last names in the panel? So that when they create a customer contact via the panel, the name format is correct.

Hi all,Good day...IFS cloud 22R2 has almost 14 IFS syntax function for user to find various data.(Annenx X)Can anyone help to show various example on how to use IFS Syntax Function in Annnex A to retrive data header in Annex B ? Annex A Sample Syntax Function:=/!=/>=>/<=/<=/</../`/!`/%/!%/<>/!<>/;Annex B Sample Data Header:Date, Year, Period,Amount,Cost Centre, Project, Assets, Project Details,User ID  Best regardsAby  

Just a heads up post for all to acknowledge that the Community Solution Area discussions, the topics, the individual posts,  the personal details of members and message histories and many documents are all viewable in public internet without the need to log in. Logging in gives you the possibility to post and have access to some additional content.The ones seeking ways for cyber attacks, the competitors, the sellers all can have valuable content from here.Especially important to acknowledge this when sharing certain details about yourself and the companies you work with. They are open for all to see.My expectation would be that all the content would require a log in and the registration woul have a saparate verification to identify and prevent fake identities and accounts. Of course the openness has advantages too and several big players like Microsoft and Oracle have similar open communities too where yu can read without a registration or login. There is also s

Has anyone worked with cloud computing consultants recently? What criteria did you use to select them, and were you satisfied with the services they provided for your cloud migration or optimization project . Cloud Computing Consultants are seasoned experts who play a pivotal role in guiding organizations through the complexities of cloud technology. With their extensive knowledge of cloud platforms, these consultants help businesses make informed decisions, optimize resources, and enhance security. They specialize in areas such as cloud strategy development, cost management, and compliance. The invaluable support and insights provided by cloud computing consultants empower businesses to harness the full potential of the cloud, enabling them to stay competitive, agile, and secure in today's digital landscape."

Hi, I am trying to find a screen on IFS that will show me which documents (attachments) are not checked in or not approved/released. Is there a screen to show properties of all attachments to IFS? Or all attachments on customer orders etc? Thanks

I am trying to provide access to our users to be able to select the List… button in the Create Count Report screen. As of now it shows as greyed out when the cursor is inside the Warehouse field. How might I be able to grant permission for this button to be used? I can’t seem to locate it in the Presentation Objects by Component tab for the permission set I am trying to grant it to. I am not sure how to find what the name might even be to search for it. Photo included below with the button highlighted.Thanks in advance!

Hi,Can anyone tell me what a Weblogic license is? We have been running IFS APP 10 for three years and haven’t heard aboute it before. 

Success Units (SUNs) are a unit of measure based on level of effort, and not hours, that allows IFS to assign value to specific actions taken in support of a customer’s requests.

Hello,What are some IFS Academy courses that are beneficial to take for someone that is looking to get into IFS development/maintenance? I would ideally like to start using the IFS Developer Studio but I’m not 100% sure which courses are worth the price tag that can provide a basic tutorial to help build a skillset out.Thanks,Bryan

We found a bug in IFS Cloud  and needs to report the same with IFS.Who needs to raise an Incident  for the same with IFS i.e Customer or Partner?Thanks in advance.

Hello IFS User Community,I am a member of an IFS Implementation project team, located in the UK, currently gearing up for our UK go-live.Following the UK go-live, the implementation project team then move onwards to our global IFS roll-out, implementing IFS across my organisation, with next step being IFS implementation across Australia and Singapore.In preparation for the implementation of IFS in the APAC region, are there any APAC-based IFS users on this User Community ? My intent of this question is simply to extend my working knowledge of global companies / organisations currently using IFS (outside of my current, albeit limited, knowledge of the UK IFS user base).Very many thanks in advance.

How to find IFS application 2003 Supported Platforms.

I wanted to update the Case Priority in the LCS Portal and im unable to do it, I have used the old LCS Portal and updated the case priorities and im unable to do it in the new portal.

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

How can I delete messages in my list of private messages?