Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dear Experts,With the latest FSM6U13 release an enhancement was made so that the object groups defined in FSM are sent to PSO via the integration, eliminating the need to restrict data access using separate datasets.Could someone please explain how to setup this configuration correctly as many customers and partners have come across sync issues on this. Thanks, Minindu

I am trying to use Division/ Region based allocation in PSO. I have done the below configurations:         I have updated region in FSM address which is flowing to PSO against the activity. I have created same regions in PSO as Divisions and assigned some technicians against each division I have created the shifts of the technician separately for each division Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Please note that we are not using team as skill.Am i missing any link here? Please help.@Sajith Anushan  @Dakshinie Wickramasinghe  @jimmy hultman 

When I run the query “select plan_start_dttm from task where task_id = 8215,” it returns the timestamp in Eastern time, not my local time (which is Mountain standard time). When I view this datetime on the DebriefOverview screen in mobile, then it is displayed in the timezone that my phone is currently set to (in my case, MST). When I run this same query in the smart client, it is returned in my local timezone MST). When I run it in the client script, it is being returned in Eastern time.How is the timezone being retrieved from the server in FSM? What table and field is populated in the database to set the system timezone? For instance, the status_as_of field in the task table is being stored in the mobile database in Eastern time. Where is the timezone being set in the smart client? 

In the work task --scheduling & allocation in service management, in the direct allocation, it does not show any LOV in Allocated to person, so how can we bring /create a person that shows up in direct allocation. I can see that person in Allocations on demand. 

Hi Experts, Need a help on creating a attachment field in a standard screen in mobile. Have an problem in defining the custom metadata relationships between the field and the attachment record and the sync rule.can someone help?Best Regards,Kalana.

When I try to connect to database in developer studio its throwing error as “Too Long” .I am also not connected to Global protect. Still getting the error.

Hi,We are having some issues with attaching images to FSM reports through “.rdlc” files. Accessing an image through a link that sits on the internet is working. As the customer is not on premise, we can't access the images through the links that we have with us. Appreciate your assistance on this.

Good day,In our FSM + PSO system at a certain time we freeze the schedule (We don’t let DSE of PSO optimize anymore the requests/task).So all the task planned and freezed must be executed in next day/days and no automatic modification are allowed Is possible to set something that e-mail the place.email contact when the scehdulation got freezed?Thanks and RegardsLorenzo

Hi Team, Can you please advise on how we can calculate travel distance between two locations (source latitude, source longitude, destination latitude, destination longitude). I found below API. Is it correct? In case yes then please advise on how we can get accurate travel distance similar to Google Maps. GeocodeManager geoManager = new GeocodeManager();string traveldistance = geoManager.CalcDrivingDistance(Convert.ToDouble(start_lat), Convert.ToDouble(start_long), Convert.ToDouble(dest_lat), Convert.ToDouble(dest_long)).ToString(); Is it possible to calculate distance in FSM customization using Google Maps provided we have the required key for it? Regards,AJAY 

How to fetch the fields the I want in my report using report designer from IFS cloud.

What is the use of DistributedTransactionSettings function in FSM  web.config file? 

In dispatch console, what is the meaning/significance of dataset id & manual scheduling 

Hello everyone.I have PM Actions that I create every 3 months. But I would like work orders to occur 1 week before the scheduled or due date.For example PM due date :  31/03/2022Wo Generation date : 23/02/2022So I want WO automatic one week in advance.Thanks for help. 

Good day According to the documentation, the On/Off Shift parameters should influence PSO’s behavior, and along with changed to the Commit Rules in PSO, it should be possible to Un-commit a task if it has net been Accepted at the end of a shift.Currently, it seems that the On/Off Shift parameter on the Person records does not do anything, and does not push to PSO at all. How do I go about setting this up? Is there a setting or a business rule that needs to be updated?Regards,Hannes

Dear Team,Can anyone tell me Is there any possibility to display the attachment in reports.We are trying below steps for displaying the attachments in reports Adding the Customer Signature for a task in mobile. In Report adding Image control, setting the Image source as 'External' in the properties. Fetching attachment path of the signature in query and configuring that in the image. Then uploading the RDLC file in the FSM application and generating the report, but attachment is not coming in the report. We have given the attachment directory app param.   

Hi , I am asking this question related to customer concern Here we have added set lookup navigations to a button to show a lookup popup in smart clientlike shown below (image 1 )Image 1 But customer expecting to select multiple values . But this is showing only value Can you give me any suggestion to achieve this or is it a default behavior of lookup Thanks and Regards Shobana 

This sync issue has different variations. These are random issues. Random users are being affected.  Customer only uses Samsung Active 3 tabs.     Sometimes the tablet displays a red dot on the sync screen, meaning it's been disconnected from the server. Relogging and reinitialization does not resolve the issue, the only way to fix the issue is to reinstall the app from scratch.    Other times, the sync screen will display no activity, the tablet will not sync at all. To fix this issue,  Users can re initialize.  Restart the tablets.  Re login fixes the issue sometimes.  These are the some log entries. |com.metrix.architecture.utilities.MetrixActivityHelper:createActivityIntent|main|java.lang.ClassNotFoundException: com.metrix.metrixmobile.ApplicationSettings     at java.lang.Class.classForName(Native Method) com.metrix.metrixmobile.system.SyncServiceMonitor:populateErrorList|main|java.lang.NullPointerException: Attempt to invoke virtual method 'android.widget.TabWidget

Currently, we have users sideloading the android app of FSM. We have no ADM/MDM software to manage this. Does anyone have experience or best practices for when requesting an update of the software for users in this scenario?For example, is there a way to send a push message to all users (on a certain software version) that will pop up a message in the app saying ‘A new version is available, click here to update’ and a user can click update, where the download will occur in the background and then ask for installation. After installation, the app reopens and user logs in.I have seen this in ‘other’ sideloaded apps and it works well.

Hi All,Is there any way we can bulk upload Images into the Image Library

How we can automatically archive the data so that it will automatically trigger everyday

Can we archive based on different data of the table and can we archive based on different subsets like one subset archive based on 20 days and other one based on 2 months.

After archiving the table where we can see the archive data.

Hi @Kulunu Abeysinghe Getting Error in PSO EventsBelow are the Errors1)Failed to broadcast to wcf endpoint Below are warnings:1)Error OpenID Provider context:2 status:0 web:ConnectFailure Unable to connect to the remote server SocketException: A connection attempt failed because the connected party did not properl2)Failed to add travel for resource 8704 task as started travelling Please help me in getting a solutionsQuick reply is much appreciated

How are other customers archiving FSM tables. Customer is currently reaching 12M task events. He wants to archive off anything 2 years and older. What are best practices from other customers for archiving FSM tables? 

In Administration=>Organisation=> liststhere is Scheduling Workbench-Activity details list that displays labels by default:Activity ID, Type, External Ref, Opened, etc…I try to modify original labels but without successThank for your help