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Request status in service management

  • November 15, 2022
  • 1 reply
  • 91 views

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In the request management, I added 3 services (request scope) in 1 request and added few tasks. I finished all the tasks. Now I am expecting my request to be completed. I was able to close 2 scopes but the middle one--I am not seeing Close option, it just has Cancel option.

 

I am not sure then how to complete/close my request. The request status is Started as of now.

Best answer by anushakh

I noticed when all the tasks in request are done, it automatically gets into Completed status. Thanks

1 reply

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  • Author
  • Sidekick (Customer)
  • Answer
  • November 21, 2022

I noticed when all the tasks in request are done, it automatically gets into Completed status. Thanks