Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I’m having an issue with syncing the task attachments to the mobile in FSM Development environment. The task_attachment sync rule is exactly the same in dev and test environments and this is working fine in test environment.I have tried reinstalling the app but it didn’t work. Please not that updating the task or reinitialising the device synced the documents in, as the related query of task sync rule is also pointing at the task attachments. But I need the real time syncing in task_attachments. Appreciate your help on this.Kind regards,Anupama Nagahawatta

We are receiving timeout when we execute perform_threesixty_appt_request through XML poster or ODATA.It was working in our previous update 6.13 version. "Message": "The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."Anyone else experiencing the same and any solution to fix this ? 

Hi All,Please find below scenario-Max committed activity for pso is 2..There are 3 jobs in a queue 2 in committed nd 1 assigned status for 1 tech.When the tech is making 1st job inprogress 3rd gets committedhow to stop it this 3rd job commitment so that only after 1 job cmpletion( not inprogress status) 3rd gets committed. Regards,Shamik

Hello,In my project, we are working with task status flow. In the webclient it is working fine, but by integration the state change is not respecting the transitions that I put into the task status flow.Does anyone know what it could be?Best Regards,Carlos Soares

There is a requirement to limit drop down of Task-Template on contract-pm based on value of “Brand” field on Contract Product.Eg.Contract Product has Brand = A5User-Def1 of Task Template = A5In Contract PM only Task-Template (which has user-def1 = A5) will be populated  There are 5 task-templates which connected to brand (user-def1 value) = A5 Expected result: the task-template in Contract Product\PM only shows those 6 task-templates.(not all templates like currently)  I tried to setup using “Lookup XML” of field task_template but could not get correct connection and contraint. I tried using client-script and set it on screen, event = AfterDataLoad and not succeed either.Client-script looks like this:showProgressIndicator();var prodBrand = getControlValue('contr_product','brand');// alert('brand = ' + prodBrand);var emptyOptions = [];var options = createCodeTableOption('', '');arrayPush(emptyOptions, options);setControlOptions('contr_pm', 'task_template_id', emptyOptions);var opt = [];

Archive get only working with created_dttm. For user defined column name it is not working e.g user_def_dttm5Below script not working with user_def_dttm5<perform_archive_table>  <parameters>    <table_name>TASK</table_name>    <archive_dttm />    <mrl_update_period />  </parameters></perform_archive_table> Please suggest how we can configure with user defined column name

Hi Team,Do we any documentation or examples for the “Approval Limit Financial Rules” configurations.We have a requirement as belowif margin is below 30% or greater than 200%, it should trigger an approval of service managerAnd we are not sure, how this can be configured in the Rule definition.  

Hi all,The "AccessGroupViolation" error occasionally pops up on mobile. I can't reproduce the issue and can't find the source where this error message is generated (bussiness rule, script etc.)It's a FSM baseline error, any toughts where I can find the trigger for this error?"This operation cannot be completed because you do not have access to the stockGPS record with key(s): GPS-ID and value(s): 69597.""This operation cannot be completed because you do not have access to the {0} record with key(s): {1} and value(s): {2}."

Hi all, We have a functionality to navigate to a sub-task from the main-task. We created a custom screen with shows the sub-task of the main-task. And use the following code to navigate to the sub-task. var taskId = getCurrentListRowControlValue('task','task_id');setCurrentKeys("task", "task_id", taskId);setCurrentWorkflow('Debrief');goToScreen('DebriefOverview',false);In Android it works just fine, however in IOS it’s struggelling to go to sub-task. It will “stay” in the main-task. However the task data is from the sub-task. It seems it’s still partly on the main task when navigating to the sub-task. This causing in breaking the client scripts.Any thoughts?​​​​​​​

Dear All, I’ve noticed that the standard IFS Cloud has a lobby called ‘Service Technician’ that seems to be using similar functionality as the Mobile Work Order application. When you click on ongoing Work Orders you get the possibilities to start travel, start work, complete work and do a report in. But I am still missing some things like: issueing parts, a service report BEFORE customer signature (so my customer can read what I’ve done - similar to the MWO). Is this functionality present in the IFS Cloud application, if yes, where can I found it? Or is it still under development or how is this moving forward? Best RegardsRoel Timmermans

Hi In request management module, while raising a new service request, there is a field location, how is it different from location region? 

Hi Team,Can we create a custom sequence in IFS cloud?We need to generate request ID based on the combination of number and sysdate which will make it a unique value.

Hi,for some of our users in different environments, users get wrong visualization of Schedule Board. See some examples below.   Example 3  Example 5 Any idea how to fix the issue? Thanks in advance for your feedback,~Juni

Hello,I am currently working on a FSM/PSO solution where the tasks creation is done by backend systems and sent to FSM via API. FSM/PSO is only responsible for task assignment, scheduling and task status updates to the backends.The problem is to do with two scenarios and their relation:-Multi-day tasks: tasks with a duration longer than a technicians shift, taking more than 1 day. For example, a multi-day task with a duration of 20 hours is gonna be split into tasks (5 in this case) of duration of maximum 4 hours before being sent to PSO.-Interrupted tasks: when a technician puts a task "ON HOLD", a copy of the task is created to get reassigned. It can get reassigned to the same technician. This interruption comes from the legacy mobile app.The work order id's in the back-end systems have a 1-to-1 relation to the task id's in FSM. What is the best approach to ensure the task status for a given work order is correctly updated in the back end system? The problem here is how can I ensure

 If any one could share for smart meter installation project

Hi! FSM 6 u17.Webclient version 6.17.8126.18421 I’m trying to get the RSS lobby element to work in the webclient.It is working well in the smart client, but will not display anything in the web client, other than the header and the “root” of the link provided in the bottom of the element (provided in element designer eg https://www.example.com/feed/rss, shown in webclient https://www.example.com/) The “box” renders, but no information is presented in the element.We’re fetching the feed from our internal environment, and it’s properly formatted rss.Is there a known bug related to the rss-lobby element for the webclient, or is it not supported?web-client:  smart client: 

Hi All, we are using bing map api for getting geo codes .Business requirement is to stop geo codes if address comes from external system as geo codes are part of the inbound .we have tried to restrict using Business rule 128 but it is not working . even though conditions are not met, IFS calling bing by default  ex : condition : like  modified_by != ‘inter_user’ , output column   “Output (1) Geo Source” =”Bing”  : still conditions are not met but calling bing map .  we have tried to create two  rules  rule1: modified_by  = ‘inter_user’ , output column   “Output (1) Geo Source” =”Custom” rule2: modified_by  != ‘inter_user’ , output column   “Output (1) Geo Source” =”Bing” this is working as expected as there is geo source =”Custom” . is this correct way to stop geocode api ? any other alternative approach ? 

We are trying to create system user but can’t find the option. below the screenshot. 

Hi ALL,We we use the filers of dispatch console than also while allocating it shows all the users present in the system. How can we restrict number of resources when we try to allocate ?Below the screenshot. 

Hi Experts,Can you please advice me on the following query.How can we do direct stock transfer between two sites in FSM where it would generate a part transaction with source type "SH".I would like to know the process flow on this.Appreciate your help and response on this.Thanks in advance.Regards,Heshala

Hello together,a big German FSM customer would like to use MS Project in FSM Project. But he would like to know which customer has experience in this kind of work.Do you know a customer which is using MS Project with FSM Project?Thanks in advance and best regards,Sven  

Hi Team,For some of the users when logging to the FSM webclient getting the below error message:“Collection was modified , enumeration operation many not execute”.Error also appear intermittent in nature.Appreciate your support 

In the Task table currently if no value is passed the plan_start_dttm is taking the current date and time value and plan_end_dttm is taking ‘1 hour + current date and time’ value, i want to store empty value in those fields if no value is passed to it I added the custom metadata and unchecked the ‘Is Required’ field  But still if no value is passed it is taking current date time value, and also plan_end_dttm is taking (1 hour + current date and time) and i am unable to find where this is configured.Need help on this.

Good day,We’re trying  to model this situation:Service Engineers can pick parts both from their personal van stock + directly from different warehouses The VAN of a Service Engineer ever contain a safety stock PSO can assign extra activities checking before the parts availability of the personal van of service engineer and only after the availability of stock in nearest warehousesConfiguration of Person /*END OF SITUATION 1/*START OF SITUATION 2:Ok, now i want to check the logic for another situation:Service Engineers can pick parts only from their personal van Van stock is refilled by different warehouses The VAN of a Service Engineer ever contain a safety stock PSO can assign extra activities checking before the parts availability of the personal van of service engineer and only after the availability of stock in nearest warehouses PLUS In this case PLACE=VAN=451*/ END OF SITUATION 2 Questions:Is the situation 1 modelled correctly ? Am I missing some configuration, or Person configur

While we create a custom attribute using SQL query we get the following error. Attached is screenshot.