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Hello,

 

We are implementing buckets in PSO. Can any body help me on below requirements:

  1. How to set zipcode/postalcode to restrict task to assign to bucket?
  2. How to assign first task of the request to bucket not the second task?
  3. How to set Preference of Normal technician over Bucket resource in PSO for scheduling?

 

Thanks in advance!

 

 

Hi Anchal,

I can answer this from the PSO data side. If you need an answer related to how to set the data up in IFS Cloud then you may need some further help from someone else.

There are a few restrictions on the functionality that can be used with a bucket resource, but for the most part you can use all the same functionality as you can with a standard resource.

So for your examples:

  1. You could restrict which work the bucket resource is able to carry out using regions, skills or a maximum travel constraint.
  2. It sounds like a skill constraint could be used here.
  3. You can use the Resource_Preference entity for this. This can be linked to resource types and activity types to more easily set the data up. Any preference of less than 0.5 will discourage the use of the specified resources or resource types. So the simplest thing would be to set a preference between all activity types you wish to discourage and all resource types for bucket resources with a preference value of perhaps 0.3.

Thanks,

Paul

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