Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts,Could you please help me in following.There is a requirement to show resource id instead of person id on the schedule board map view.Is there any place where we can set this up.Thank you.Regards,Heshala.

Hi community, what is the name of table(s) that save(s) sync information (Waiting, Ready, Sent, Error). Thanks in advance for your feedback. ~Juni

Hi All, Is it possible to adjust the swipe functionality whithin the FSM iOS app?We disabled the option to delete a row within a list. But it’s still possible to preform the swipe action in iOS. Which btw does notihing, which is confussing for the users.  

I am trying to check the route of the Person from home base to first Task. Lat/long is set on Person an d Task related Place record, address is correctly set with Lat/long. But still route is not getting plotted between Person to First Tasks. But, when I assign second task to same Person, route is visible. Is this the right behaviour or someting is missing to be configuered Between Resource and Tasks no route is plotted Between two tasks route gets plotted 

Hi Team,What is the use of the RequestCreateUpdate Role in the FSM?For whom this role need to be provided ?Appreciate your support 

How can I use colors to identify fuel Objects, work started, work done, work requests and fault report

If I create a project with multiple task can this scheduled by PSO?Example.One customer with 10 Task. I create a Project and add all this tasks into the project.Than I set the scheduled project start date and the scheduled end date.Can PSO plan this project into the time frame between project start and end date? ThanksMarkus

This issue is happening on PSO 6.10.0.17 and any previous non-silverlight version. When attempting to search for a specific Resource in the Planning Module (Resource Data, Resource screen), it takes up to 14 seconds to get the search result. On the old PSO (6.5.0.29) this is instantaneously.  I don’t understand why searching against a SQL table that has about 1000 records takes 14 seconds. Something is completely wrong with the way this is handled. Already reported via case: G2358015 when tested on PSO 6.10.0.7.RnD claimed that they have resolved this issue on PSO 6.10.0.17 but they have only partially resolved this issue. Wondering how did they pass the QA test. 

We have recently upgraded to FSM6 from Metrix5. in Metrix we added lines to the request description field (request.cust_prob_descr) using SQL Agent jobs, and started each added line with a CHAR(13) carriage return. in FSM we are unable to make changes to any other request field via the User Interface (desktop client) on any request where one of these lines with a carriage return has been added. On Save we get an FSM Error message on a pop-up with the statement:“Row(request_request, ([request_id])) was changed after it was selected. Reselect and try again.”If we remove the carriage return on Excel and reimport the description, or if we remove the carriage return with a sql update then we are able to modify the request again using the User Interface. Unfortunately we require the added information lines and the carriage returns in the description for our mobile application. Therefore we want to be able to make changes to any request field AND keep our char(13) in the description field.Any

I entered time inside a task using MWO but the entries visible from browser don’t totally match with what I can see from mobile. I have done the sync up too, not sure why the issue isIN MWO, I see this 

How can one delete an obsolete document in IFS 10

Difference between FSM 6 and Cloud FSM(Service Management) 

I am using MWO- ServiceEngApp (Mobile application of IFS) where I have configured below things but still I am stuck at certain points.In one permission set assigned to user, I have enabled below projectionsOther permissions given to the user aresecurity groups are added here  The issues I see:In mobile integration, it shows errorWhile syncing from mobile, it shows me thisAlso if I try to report time from mobile integration view of browser, it does not show any name though I can report it thru browser  

hiI need my baseline environment to have updates from IFS given in version 22.2.4. My teammate did some steps as per IFS documentation & now, in the release update studio, the baseline environment shows as 22.2.4 But in build places, it shows me an older version for baseline Also, when I try to apply service updates to baseline, it does not show me any latest updates/tags 

What is the best way to limit capacity / utilization by Activity Type?For example to only allow 30% of any day to be filled with any one activity type, or group of types.

Hi Experts,There’s a question from a customer (who’s on IFS managed cloud) on bulk importing rdlc files. As far as I know rdlc files have to be uploaded one by one for each report on the reports admin screen. They are querying whether it’s possible to speed this up. Some thoughts,Is it possible to use Odata to send in the rdlc files with perform_upload_report ? Is it possible to get access to the relevant cloud location and push the files directly ? (does this do the same thing as upload report? )Thanks in advance

Hi all,  Can a manual commitment over ride the prerequisite demand of a job ?FSM has sent the prereq over OK:7275 should be scheduled before 7274, but PSO has scheduled them the other way round, I notice in FSM that these have been committed by a user rather than the system. Would this over ride the prereq set on the job ? Task 7274’s SLA doesn’t start until the day after, so the system would not have been able to schedule it. (plus it’s out of shift when committed). Thanks for any help

I have referred the documentation of the latest released FSM version (FSM6U20), and this version only officially supports "Android 7 through Android 12. Our customer would like to know in which upgrade we will be providing official support for android 13. Could you please kindly let us know in which upgrade we will be providing official support for android 13? 

Hi all,Is there documentation regarding (data) security for FSM (client, web-client and mobile). Need to know how encryption, data storage etc, is managed.Regards, 

Hi Team, Is there any option available to download all the attachment at on go.. Our Engineers add multiple attachment via Mobile & its very tough for our planners to download one by one. Is there any option to select all & download at once? If not do we have it on road map. Regards,Shiyaz 

Where do I get the Hardware Sizing guide when Customer wants to install FSM/PSO on-premise?

Hi Experts, We have a customer who is setting up OIDC SSO login (Azure AD) on a on-premise environment which have a firewall which restricts access to the internet.Due to this they are getting 500 status code error on webclient and smart client (OIDC123). The same credentials used on another internet accessible environment it is working as expected. They are asking which URLs they need to whitelist in order to get OIDC working. So far they’ve whitelisted following URLs (ref) *.login.microsoftonline.com*.aadcdn.msftauth.net*.aadcdn.msftauthimages.net*.aadcdn.msauthimages.net*.logincdn.msftauth.net*.login.live.com*.msauth.net*.aadcdn.microsoftonline-p.com*.microsoftonline-p.com 

Hello,we like to scan the Data Matrix 2D barcode with the FSM mobile App to assign the barcode to our individual customers.Is it possible to scan with the FSM mobile app, if yes which additional software is required? Is the scan of Data Matrix 2D barcode supported?Thank you Best regardsMarkus Kühnl 

Hi,we have a custom service report sent to customer once a technician (via mobile) set a task to completed.In the design, the custom service report has a subreport in it.  For 1 technician, the generated report attached in the email has error saying “data retrieval failed for the subreport..”.This technician also has access to webclient.When the tech. prints the report form webclient, the report will be printed correctly. Any idea where to check the issue? Cheers,~Juni 

Good Morning All,I am aware that the Customer Contact Name which appears on the Work Order (CO Info Tab) is extracted from the Functional Object (Address Set Up).The issue we are experiencing is that when the contact details are updated on the Functional Object the Contacts entered on existing work orders has to be manually updated.  For example a large volume of Maintenance Work Orders are created at the start of a contract period. During this contract period the site contact within the Functional Object may need updating. Is there a way a functional Object update can automatically update existing work orders? Many thanks for you help.RegardsDave